What am I missing?

Hello, I bought it and asked for a refund. I don't want to make a negative review of the game, that's why I'm commenting here, the control is not fluid, it gets stuck, I don't know how to explain it very well. When I pick up a box I'm not sure if I'm picking it up or not, it should be when I hit the E that I pick it up and do not release it even if I'm not pressing the E as in other games, also it has a little sign of the E key. When I interact with the box in the machines I don't know if I'm doing it righ...