My GOLD disappeared!

[Montag]

a minutes ago I had more than 190.000 of gold and after a match against bots now i have 39.000 of gold! Where is my gold now? What should I do? I need Help. I have GME + Treasure Smaug

[Seannach]

Same problem with a lot of people. I am currently at -38289 gold... Too bad we probably have to wait another 3 months for a patch.

[Luankc]

The same thing happened here! o.O

[Härskare Östman]

Yea, I am -136k

[Cramen]

yep same here....

[76561198112057334]

Hey guys! We're really sorry about this gold-loss bug that seems to be happening for some players. Can you report back any specifics you might know? For instance when did it occur? Did you lose it all at once or more & more with each game. If you noticed exactly when it happened, can you tell us any details about what was happening at that moment?

Any specifics will help us get to the bottom of the issue so we really appreciate you taking the time to give us feedback :)

Thanks!

NOTE: Please keep all responses on the topic of the gold loss issue only. Thanks!

[Luankc]

Happened after the last update, must be some bug in the database. I had roughly 200.000 gold, and now only 60.000 ... It was the same with my friends, some even became negative with gold '-'

Grateful for the attention;

[76561198112057334]

Hi Luankc - thanks for your feedback. We know it's related to the patch but we aren't sure if there is something specific that is triggering it (so that some are experiencing the bug and others aren't) Can you tell me what kind of game you were playing & whether or not you lost all 140.00 gold after one game or several? Also, have you played another game since this happened and if you have did you continue to lose gold?

Thanks!

[76561198103075767]

Hey everyone, before updating to the latest patch when was the last time you played GOME?

[Catioro]

Hello everyone!

The same happened with me. My friend (nickname from steam : Luankc) asked me to perform the following test :
1st : Stop downloading the update guardians , access the game and check the amount of gold available
2nd : Back download and let make the update
3rd : Check that decreased the value.

For my tests , I lost 160000 gold . (As pictures on the links below) .

Before the update :
http://imageshack.com/a/img14/2175/7bfg.jpg

After the update :
http://imageshack.com/a/img34/9509/efm5.jpg

I performed the update on today's date , at 20:00 (time of Brazil) .

I have the following DLCs :
The Warrior Bundle
Smaug 's Treasure
The Hobbit Dwarves Bundle

I did some more tests as:

Exit and re-enter the game. - Do not resolved
Play another game and try again after playing the Guardians - I played Dayz SA , and after I tried to play the Guardians , but with the same problem .

I hope that this information can be useful for quick resolution team.
We enjoyed playing Guardians, and we have some suggestions for improvement beyond corrective and are willing to help pinpoint which are required or suggested .

Regards ,
Paulo Marino
PCMarino ( steam:kefikafika)

[Albertafox]

Should we not login cause the patch may delete the coin?
Should we login and hope the patch does not delete coin, then come here to say either way?

Since my last time playing was before the patch, its hard to decide if I should be a test subject before I know what can or will be done to fix it.

[Luankc]

I do not remember when was the last time before the patch, more to the post of my friend PCMarino, we can have full assurance that the Bug was just after the upgrade. I hope this helps.

Thankful;
Luankc

[Aloren]

Hey, I played the day before the update, and I lost roughly 150k gold after the update. I mostly played coop vs cpus.

Also, since then, I haven't lost any more gold. :)

[Capt. Valkyre]

I just want back to zero, I hadn't booted the game up since mid-november? First time back just now, and I have -146,334, where as before I probably had 1,000 maybe 2,000.

[76561198103075767]

Greetings GOME community,

In the most recent update to the game an issue with the Smaug’s Treasure DLC came to light resulting in some community members having the amount of 160,000 gold deducted from their account. We have now addressed that issue. To make sure that all players have their gold balance restored and to apologize for the inconvenience we are awarding all current community members that have played before 01/07/14 a sum of 300K gold. The 300K will be added to your current total. Please keep in mind, this fix may take a few hours to populate.

Thank you for your continued support and feedback!

Regards,

Kyle

[Montag]

โพสต์ดั้งเดิมโดย ZombieStudiosKyle:

Greetings GOME community,

In the most recent update to the game an issue with the Smaug’s Treasure DLC came to light resulting in some community members having the amount of 160,000 gold deducted from their account. We have now addressed that issue. To make sure that all players have their gold balance restored and to apologize for the inconvenience we are awarding all current community members that have played before 01/07/14 a sum of 300K gold. The 300K will be added to your current total. Please keep in mind, this fix may take a few hours to populate.

Thank you for your continued support and feedback!

Regards,

Kyle

Ok, thanks. I just wait my gold back, cause I bought the game the 8 of january.