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I LOVED AOE, but can't play AOE online because of this stupid bug!
Anyone that purchased the retail version should note that the LIVE Access Code is NOT the same code as the one included in the box
This error message occurs when the game fails to load your LIVE Access Code. Please follow these steps to resolve this issue::
1. Log into your Games For Windows Marketplace client.
2. Click the Downloads tab.
3. Click the icon for Age of Empires Online.
4. Click View Game Keys.
5. You will see a numerical code under LIVE access code. Enter this code when prompted in-game.
If this doesn’t work, follow steps 6-8:
6. Search for Windows Update from the start bar and click Check for Updates.
7. Run any necessary updates and restart your computer.
8. Run Age of Empires Online again.
More detailed support for this issue can be found here: http://support.microsoft.com/kb/978129