Chivalry Troubleshooting Guide

The complete technical guide to solving issues with Chivalry: Medieval Warfare and Chivalry: Deadliest Warrior.

Introduction

The following are solutions for issues with known fixes, or in some cases, workarounds.

Check the index on the right-hand side for issues that most closely match your own issue to skip ahead to that section, or use your browser's search feature to search text directly.

Note: We will add sections to this guide as new solutions or issues arise.

Be sure to read our Frequently Asked Questions guide for general information or problems that are not specifically technical issues.

http://steamcommunity.com/sharedfiles/filedetails/?id=710683961

Chivalry Crashes or Does Not Start

If your game does not start, or crashes on launch or during play;

1 - Verifying your game Files

1) Right-click on Chivalry in your Steam Library
2) Select Properties
3) Select Local Files
4) Select Verify Integrity of Game Cache



This will compare your files to those stored on Steam to determine whether or not you have all the correct files and whether there is a problem with any of them. This may cause the game to install files that are missing or corrupted.

2 - Run the game in 32bit Mode

Sometimes running the game in 32bit mode will correct crashing/loading issues. This most commonly affects older computers that were upgraded into to 64bit operating systems.

1) Right-click on Chivalry in your Steam Library
2) Select Chivalry: Medieval Warfare (32-bit) or Chivalry: Deadliest Warrior (32-bit)

3 - Reinstall the game

Sometimes verifying files does not detect any issues and you must reinstall the game to resolve an issue.

1) Right-click on Chivalry in your Steam Library
2) Select Delete Local Content
3) Confirm that this is what you want to do and wait while it uninstalls.
4) Install the game again

4 - Corrupted Workshop files

Sometimes a workshop item (mod or custom map) is corrupted and can prevent the game from launching. Deleting the steamapps\common\chivalrymedievalwarfare\UDKGame\CookedSDK folder can allow the game to start again. Alternately, you can move this folder to another location as a test.

5 - Corrupted ShaderCache

Sometimes your ShaderCache can become corrupted if you have visited a custom map recently.
Try deleting your LocalShaderCache-PC file located in your CookedPC folder.

You can find this folder from your Steam Library; Right click on Chivalry > Properties > Local Files > Browse Local Content and go to the \chivalrymedievalwarfare\UDKGame\CookedPC folder.

This is a temporary file that is created when you join a custom map with it’s own lighting properties and can safely be deleted.
It is possible to edit your own configuration files to the point where the game will no longer launch or crashes under various conditions. Deleting the \Documents\My Games\Chivalry Medieval Warfare\UDKGame\Config folder can allow the game to rebuild config files to defaults. Alternately, you can move this folder to another location as a test.

6 - Missing or corrupted DirectX

Sometimes DirectX (required for Chivalry) can become corrupted or simply not install correctly.
Reinstall DirectX here; https://www.microsoft.com/en-us/download/details.aspx?id=8109

Miscellaneous Crashes

If your game continues to crash after trying all of the above, you can post a support thread on our Official Forum by following these instructions.[forums.tornbanner.com]

No Servers in my Server Browser List

If you have no servers appearing in your Server Browser, try the following;

1 - Restart Steam

Chivalry uses Steam to find servers for the game. The most common cause for the server browser not populating is an intermittent connection to Steam.

2 - Default your Server Browser Settings

Ensure that your Server Filter is set for <All> and no other boxes are checked.

3 - Allow Chivalry to access the internet

Windows Defender, firewall applications, or anti-virus programs sometimes block required internet traffic from our game to Steam. Ensure that Chivalry is given full permissions through your firewalls and anti-virus programs (this is called "white-listing").

4 - Change Server Filters and Revert Filters

Sometimes a filter setting can get stuck.
1) Open the Server Browser
2) Select Advanced
3) Set your Perspective to First or Third
4) Click Save
5) Set your Perspective back to All
6) Save and Refresh the server browser

5 - Ensure that you are Opted out of any Betas

1) Right click on Chivalry in your Steam Library List
2) Select Properties > Betas4) Select None from the dropdownbox

Betas are often older or archived versions of the game and do not typically have any servers running.

6 - Reduce your In-Game Browser Pings setting

If your browser pings the Steam server list too fast or frequently, servers may not load. Reduce the setting to 1500 or 3000.

1) Go to Steam > Settings
2) Select In-Game
3) Reduce In-Game Server Browser value to 3000 or 1500.

7 - Run in 32-bit mode

If you have an older computer that has been upgraded to a 64bit system, running in 32bit mode may allow you to see servers in the list.

1) Right-click on Chivalry in your Steam Library
2) Select Chivalry: Medieval Warfare (32-bit) or Chivalry: Deadliest Warrior (32-bit)

8 - Set your router to use Port Forwarding

Follow these instructions for setting Port Forwarding for Chivalry.[portforward.com]

Miscellaneous Causes

The following are other possible causes of not being able to see servers in the list;

• Is anyone in your house streaming/downloading while trying to view the server list?
  
  
• Steam performs Server Maintenance on Tuesday, which often interferes with finding a server; trying again later may help.

Low Performance or Lag

1 - Update your Video Drivers

Ensure your video drivers are the latest version available.

2- We have a peformance guide!

This guide contains tweaks and tips for improving your local internet connection and improving your in-game framerate (FPS).

http://steamcommunity.com/sharedfiles/filedetails/?id=398407116

MAC - Hangs on Loading Screen

If you have a Mac and the game stays on the blue loading screen;




This is an issue we are not able to reproduce on our Macs in our studio. If you search through Google, many other games also have this same issue. It seems to affect mostly Macs with AMD video cards.

A common fix is to update OSX, though this does not appear to work for everyone.

Another common solution is disable your antivirus or allow/whitelist Chivalry in your antivirus settings.

Other solutions may be to update your video drivers to the latest if you are able to update manually.

For more solutions for Macs, please see this helpful player-created guide;

http://steamcommunity.com/sharedfiles/filedetails/?id=957210605

My Rank or Weapon Progress has Reset

This is usually a temporary thing and your rank should reappear shortly. You do not keep XP from modded servers (Black Knight, Horde mode, Giant Slayers, etc), or servers with very few players.

If this happens frequently or you never make any progress;

1) Go to \Documents\My Games\Chivalry Medieval Warfare\UDKGame\Config\UDKStat­s.ini
2) Delete this file
3) Verify your game files; http://i.imgur.com/PeZ7mgn.png

My Camera Spins / My character moves by itself / My Mouse Cursor is missing

If your find that your camera spins constantly, that you're moving when you aren't touching the keyboard, or your mouse cursor is missing, the game is detecting a gamepad is connected.

You may or may not actually have a gamepad connected, but you can disable it by doing the following:

1) Go to \Documents\My Games\Chivalry Medieval Warfare\UDKGame\Config\UDKEngine.ini

2) Find "AllowJoystickInput=1" under "[WinDrv.WindowsClient]" and set it to 0.

3) Save the file.

You can also do this with Deadliest Warrior.

Running the game in 32bit mode may also resolve this issue.

Everyone in my game runs into walls forever

If you "disconnect" 10 seconds after joining, or everyone appears to keep running with no disconnect message.

This is typically caused by routers manufactured by a specific company (Thompson, typically rebranded by other companies) and can affect many games.

There are a few options

A) When you time out open up the console with the Tilde key (above the Tab key) and type reconnect. You should reconnect to the server and be able to play fine.

B) Wait longer than 1 minute after refreshing the server list to join the game

C) You may be able to fix the issue yourself if you wish, but do so at your own risk. Instructions[forums.tripwireinteractive.com] and video.

My Game won't Install or Finish Downloading

If your game does not finish downloading, please view this Steam Support page for programs that may be interferring with the operation of Steam;

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

Chivalry Won't Download or Install

Chivalry, like any other Steam Game, uses Steam's interface to distribute

If your game does not download or does not install correctly, you can get help by following these instructions from Steam Support.

From the above link;

Some download problems can be resolved by clearing your download cache in Steam's download settings, or by changing your download region.

Try clearing your download cache first, and if that doesn't help try selecting another download region. Even if you have the nearest region already selected trying a different one may resolve temporary network issues in your region.

Custom Map Issues

How to download a new map or mod

Add the maps or mods you want from the workshop, then open the Chivalry Launcher from your Steam Library[i.imgur.com]. There will be a white button on the lower right corner of the launcher that says Download WorkShop Files.[i.imgur.com]

Click it and it should trigger a manual download. If it appears to be stuck, try clicking the Chivalry: Medieval Warfare image to try to launch the game; it should give you a "wait while assets are downloading" window, then launch when it's completed.

Unable to join a modded server

If you are unable to join a modded server, while you do have the mod downloaded. You might have an out of date version of the mod and are unable to update it automaticly. You will need to delete the mod manually from your files so it can properly update to the new version.

• Go to your Steam Library List, right click on Chivalry and select Properties > Local Files and click on "Browse Local Files"
  
  
• Then you will have to go to chivalrymedievalwarfare\UDKGame\CookedSDK and delete the folder of the mod you have issues with.

Now if you join the server or redownload the mod again through the workshop it will give you the right version.

Enable or Disable Gore

Please review the following guide for instructions on how to enable/disable Gore in Chivalry.

http://steamcommunity.com/sharedfiles/filedetails/?id=831338275

My Name is Player498 or Contains Squares

If your in-game name is Player followed by a set of numbers or displays squares instead of letters/characters:

Your Steam Name contains special characters that the game does not recognize and you are either assigned a name or non-English characters may be replaced with □. Removing these characters will allow your name to be shown in-game.

CefSharp.dll Errors

If you get an error box with a "missing cefsharp.dll" message when attempting to start Chivalry by using the launcher, you must Manually Register Cefsharp.dll Using Microsoft Register Server.

When you install software that uses the cefsharp.dll dependency, the software should automatically register the file for you. In some cases your DLL file may not register properly, and as a result, will provide a "cefsharp.dll not registered" error. Fortunately, you can use a built-in utility called "Microsoft Register Server" (regsvr32.exe) to re-register your cefsharp.dll file.
How to re-register cefsharp.dll from an elevated command prompt (Windows XP, Vista, 7, 8, and 10):

• Click the Start button.
  
• Type "command" in the search box... DO NOT hit ENTER yet!
  
• While holding CTRL-Shift on your keyboard, hit ENTER.
  
• You will be prompted with a permission dialog box.
  
• Click Yes.
  
• Type the following command: regsvr32 /u cefsharp.dll.
  
• Hit ENTER. This will UN-REGISTER your file.
  
• Type the following command: regsvr32 /i cefsharp.dll.
  
• Hit ENTER. This will RE-REGISTER your file.
  
• Close the command prompt window.
  
• Re-start the program associated with cefsharp.dll error.

If the above instructions do not work, look for more solutions on this site[www.solvusoft.com] and search for How To Fix Cefsharp.dll Errors

[Reithur]

I'm not aware of any official rep from TBS that still checks the comments of this guide. Your best bet is to post on the forum about any issues.

[OffsideRush]

My stats/unlocks/achievements are not progressing and the solution here does NOT work.

[Kosmik Gopnik]

Same problem, all the time. The server browser will only show you a small subset of servers (mostly high ping ones), and half the time you can't even connect to any of those anyway.

This wasn't there when the game launched. The suggestions above don't do jack. The server browser is just incredibly bugged and they can't be arsed to fix it, or anything else about the game, now that there precious EGS sequel has been announced.

[BabyIguana]

Is there anything at Steam this week that would make the "Join a Server" page freeze up after posting 1 or 2 servers?
The spinning dagger (waiting to load) freezes and the Windows Task Manager panel indicates the page is unresponsive.
I am thinking it is heavy traffic due to so many off the job from corona virus.

It may just be a poor connection speed at my end.

Is anyone else having this problem this week?

[Sh.Darkling]

i cant join in the server i tried so many times but didnt workspls someone help me

[CVG95]

Okey thanks for replying and for the guide, have a nice day.

[Reithur]

I no longer work for Torn Banner; please seek assistance on their official sites or post a new topic in the Steam Discussions.

[CVG95]

Hi Mr Reithur, can you help me please? I tried everything and game doesnt work :( It worked 2 years ago when I bought it but now it takes like 30 minutes to load the menu, then another 30 to load the game. In game FPS is very nice but I cant get ingame without waiting for a very long time. Someone help pleaseee D:

[BeastBroad]

Yea sorry, I was under ark, not sure how I got to yours.

[Reithur]

@BeastBroad, you're posting on the wrong game hub. This guide is for Chivalry: Medieval Warfare.