Maia
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Reporting Problems
By Caroline
Are you having issues with the game? Here are the ways you can let us know and help us improve the game.
We try to look at every issue and bug that gets sent to us. Since we're a very small team we might not be able to reply to every message we get.
   
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First check your Video Drivers!
Go to the Steam client. Click on the "Steam" menu option in the top right. Click "Check for video driver updates" and follow the instructions to update your drivers.
Restart your computer and try the game.
Reporting Bugs/Crashes on Steam Discussions
Head over to the Steam discussions sub forum on tech support and bugs.

Post any log file the game outputted. (Usually Log.txt)

On Windows it will be in Documents/Maia/
On Mac Users/<Your username>/Library/Application Support/Maia/
On Linux .Maia in your designated user folder.

Either put the contents of the file on pastebin.com or wrap them in [] [] tags. Don't just paste it into the thread.

Posting your system specs is the most useful thing. If possible, also include a dxdiag report.
Also, please update your drivers. Most of all the DXDiags we've seen have had out of date videocard drivers.

"DxDiag is a commonly requested file when dealing with tech problems. It contains information about the hardware your computer has and all sorts of other helpful information. This file does not contain any sort of personal information."

How to obtain your DxDiag file:

1. From the desktop click: Start > Run (or windows key + r).
2. In the blank text field of the window that appears type “dxdiag” without the quotes. Press run or hit enter.
3. Another window should appear titled DirectX Diagnostic Tool. Near the bottom of the window click on “Save All Information…” A popup should appear with a progress bar, this may take a few minutes.
4. After it completes a dialog should appear asking you where to save the file, I would recommend saving it to your desktop (automatically selected) with the default name and file type.
5. Open the file on your desktop (or wherever you saved it) and select all (ctrl + a) and copy (ctrl + c).
6. Paste the information on http://www.pastebin.com, click submit and link that in your bug report. That is it.

Post steps to replicate

Post detailed steps to replicate the problem. Every action you take in the game that caused the problem if possible. A bullet pointed list is the most useful way you can do this and aids us in replicating and fixing it for you.
Reporting Bugs/Crashes on the Maia Forums
Here's the Forum![forum.maiagame.com]

Please use this template to report bugs to us. Make your topic subjects short and to the point, specifying a brief description of the bug and then build and OS in square brackets.

Eg: Crash when placing doors [0.33 - Windows].

Post template:
Alpha build number:
Operating System:
Bug severity: Start up crash / Game play crash / Unexpected behaviour/ Balance issue / Other
Complete steps to replicate bug:
Dxdiag output or system specs for non Windows machines:
Console output:
Maia Config settings:
Other notes:


How to post a DXDIAG output

DxDiag is a commonly requested file when dealing with tech problems. It contains information about the hardware your computer has and all sorts of other helpful information. This file does not contain any sort of personal information.

How to obtain your DxDiag file:

1. From Windows the desktop click: Start > Run (or windows key + r).
2. In the blank text field of the window that appears type “dxdiag” without the quotes. Press run or hit enter.
3. Another window should appear titled DirectX Diagnostic Tool. Near the bottom of the window click on “Save All Information…” A popup should appear with a progress bar, this may take a few minutes.
4. After it completes a dialog should appear asking you where to save the file, I would recommend saving it to your desktop (automatically selected) with the default name and file type.
5. Open the file on your desktop (or wherever you saved it) and select all (ctrl + a) and copy (ctrl + c).
6. PLEASE Paste the information in between [][] tags as it can be quite heavy. That is it.
Need Tech Support?
If you need to ask questions about technical support (rather than bugs in the game)
Head over to the forums[forum.maiagame.com] to ask.

The most important part of this step is to post your system specs. Without this it is extrememly difficult to work out what the issue is.
Reporting Bugs by Email
If you want to send us save files or you want to contact us by email please send it to Support(at)maiagame.com
Currently Known Issues
Now and again we'll post a list of known bugs.
Here's the last one we did. [maiagame.com]

Screenshots
Currently Steam doesn't support screenshots for OpenGL games. :\

We have an inbuild screenshot system you can use. Press F12 to take a screenshot.

You can find your screenshots in C:\Users\UserName\Documents\Maia\Screenshots
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2 Comments
Griff Aug 12, 2017 @ 9:20am 
it often will randomly crash... p.s. good game despite: Dunno if this helps...

Problem signature:
Problem Event Name: APPCRASH
Application Name: Maia.exe
Application Version: 0.0.0.0
Application Timestamp: 595a89af
Fault Module Name: Maia.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 595a89af
Exception Code: c0000005
Exception Offset: 000000000007bb41
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 7177
Additional Information 1: 895c
Additional Information 2: 895c35d24a4cdedb95754f2e3e7be504
Additional Information 3: 7161
Additional Information 4: 716140964ebbd834388b5cbfb5b4eb54

vincent.gabriel Oct 3, 2015 @ 12:46pm 
On my machine, the Maia Log is in
~/.local/share/Machine_Studios/Maia/Log.txt
That doesnt seem to be a steam-only location, please update the guide with the correct location on linux.