Steam

Steam

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Contacting Steam Support
By Jimo
I will give you instructions on how to contact Steam Support.
   
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Registering an Account
Before you’ll be able to submit a support ticket you’ll need to create an account. Steam Support uses different credentials from Steam itself.


You can create an account by selecting the “Create Account” button.

You'll need to finalize your registration by confirming your email address before you’ll be able to submit tickets.
Finding Help
Steam Support is split into several sections. Each section holds walkthroughs and information to most problems you may encounter.




If you’re unable to find what you're looking for there is a search bar located at the top of every page.


If the Steam Support website doesn’t have what you’re looking for you can search through countless forum threads on the Steam Community for help from other community members. Additionally you can search through a massive database of user created guides located on every community hub.
Submitting a Ticket
If you’re unable to find the answer to your question you can submit a trouble ticket to Steam Support. This can be done by selecting the “Contact Steam Support” button.

Tip: If you're VAC banned or have a cooldown of any type Steam Support cannot assist you.


You’ll need to specify which product and category your trouble is regarding. Steam Support can only handle issues which are related to Steam and Valve titles.

Tip: Choosing the correct category can improve your response time and the quality of service you receive.


Once you've specified the categories a text box will appear which will allow you to type in the nature of your trouble. Whenever you write a trouble ticket be sure to include any relevant information such as msinfo reports, proof of ownership, and screenshots. You'll also need to include the associated CD key if applicable and your Steam account login name.




When you're ready to place your ticket select “Submit Question”. Response times vary based on ticket volume.
Updating and Closing Tickets
If you've received a response to your ticket you'll receive an email stating so. You can either follow the link sent to you or you can select "Your Questions" located near the top of the support page.




From here you can conversate back and forth with the support representative. They may ask you to supply additional information to assist you with your issue.




If you've solved the issue yourself or the representative helped you find a resolution you can select the link within the blue bar to close the ticket.



Tip: Closing your ticket helps speed up the response time for other customers.
Closing Notes
If you have any questions or comments regarding this guide please feel free to leave a comment below or get in touch with me on Steam or through my website[www.Jimo.co.uk].

You can also check out all of my other Steam Guides here.


http://steamcommunity.com/sharedfiles/filedetails/?id=337490163
http://steamcommunity.com/sharedfiles/filedetails/?id=177244559
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94 Comments
< blank > Aug 31, 2018 @ 10:08am 
Apparently there is no longer a "Contact Steam Support" button.

Anyone got any other ideas for how to contact Steam Support? Only option I can find that might work is the billing disputes area, and my issue has nothing to do with that (unredeemable gift - followed the gift articles in support, no help there - error tells me to contact Steam support, but provides no method to do so).
Delta May 24, 2018 @ 7:05am 
I HAVE PURCHASED ON THE MARKET SIX AVIATOR CRATES. WHEN I OPEN IT I RECEIVED FIVE REPEATED ITEMS THAT I CAN NOT EXCHANGE OR SELL.
I WANT TO RETURN THEM OR THAT I CHANGE THEM FOR ARTICLES OF AVIATOR CRATES THAT DO NOT HAVE
1337 Apr 25, 2018 @ 10:04am 
Hi Sir I Got A Problem Please Kindly Help me
Something Happened when i send offer from pc it shows offer full when i go to accept from mobile it shows u will recive nothing for it
NECSO Apr 9, 2018 @ 2:24am 
I just got Global Cooldown in middle of the game, I dont use any cheats or something, i got banned by overwatch, and this is my main acc, I dont know what to do now... Pls repair this problems.
سخيف القرف العاهر Mar 27, 2018 @ 4:46am 
thank :steamsalty:
BADASS the gamere Feb 24, 2018 @ 5:50pm 
and this is the guy who got him http://steamcommunity.com/id/Dcg11
BADASS the gamere Feb 24, 2018 @ 5:48pm 
same
ᵗʰᵉ Comet! Jan 23, 2018 @ 6:31pm 
scammed by a fake admin
WAIFU Jan 11, 2018 @ 8:26am 
the vac ban thing is wrong, the support helped me about removing the lost guard and after i find my phone i readded