Guide: Startup Crash Fix

The game seems to have issues, especially on the current Windows 10 systems.
In this simple guide: I will show you various possible solutions to these problems.

White Screen Crash Solution 1:

1. Right click on the game in your library and then click on the properties.
After you get to the properties, select the controller settings on the far left side.

2. Then simply move over to the controller override for Disney Universe.
Here you can easily disable the default Steam Input and that could fix the issue.

White Screen Crash Solution 2:

1. Go to your steam library in the Steam Big Picture Mode and find your game.
To enter the Big Picture Mode: Click on the rectangle with two arrows on top right.

2. After you select Disney Universe: Select Manage Game Settings on the left side.
Then click on the Controller Options and afterwards select the Forced Off option.

3. Now you can click on the OK button and escape from the Big Picture Mode.
To escape from the Big Picture Mode: Click on the Quit Icon on the upper left.

White Screen Crash Solution 3:

1. Once again right click on the game in your library and select the properties.
Then click on the Local Files option and then click on the Browse option on the left side.

2. This will open up the folder with the game files, here you will find DisneyUPC.exe
Right click on that file and select properties, then simply select the compability option.

3. Force the program to run in the compability mode of Windows 8, then click on the DPI.
Do this in DPI settings: Override High DPI scaling behavior. Scaling performed by: Application.

White Screen Crash Solution 4:

1. If Solution 3 didn't work for you, change the compability to Windows XP (SP3) instead.
With this compability mode enabled, you should also enable the Run as Administrator option.

2. Make sure that when you close the properties and open them again: It stays saved.
If it does not stay saved, make sure you click the 'Apply' button on the bottom right corner.

White Screen Crash Solution 5:

1. You can also try to disconnect your USB controller directly from the PC.
If this works, you can try to reconnect it back in after the game launches properly.

2. The game should work properly with any of the Xinput controllers on the market.
There have been reports of other types of controllers completely freezing the game however.

3. If you are using Valve's Steam Controller: There is probably no way to make it work.
You will therefore have to disconnect it before playing and then use keyboard to play the game.

White Screen Crash Solution 6:

1. Once again open up the properties of the DisneyUPC.exe in the game's directory.
After that click on the button that says 'Run Compability Troubleshoot', It's at the top.

2. Now select the option to troubleshoot the program and then mark the first two options.
That is: 'The program worked in earlier...' and 'The program opens, but doesn't display...'.

3. Now it will ask you at what Windows system did it previously work, select the Windows 7.
After that it's going to give you a couple of options as well as a quick 'test the game' option.

4. You can try various options that it gives you and test the game to see if anything works.
Don't forget to save it after you manage to find a working combination of Windows fixes.

Thanks For Reading

I hope something from this guide will be helpful to someone with startup problems.
If you know about other possible solutions, please write them down in the comments.
If I find some other solutions, I will eventually add them to this guide for people to see.
From my personal experience: After doing all of the said solutions - the game worked.
Please, write a comment about which one of the solutions actually did the trick for you.

[nina_montagner]

Can u help me? I have windows 11 and nothing works

[Tai Warden]

Thanks! I'm on Windows 11 and the first solution worked for me

[jeanpierrenel]

For Win 10 I followed all the steps, I eventually had it on Win XP ServicePack 3 compatibility, but I still had to restart my PC, only then did it work.

[Dalvior]

I simply unplugged my xbox one controller and it worked.

[IsGarbage]

get good your shoe

[m4mbr4]

I also have tried all steps, an also deleting all the files and reinstalling... no luck

[BlackCatGG]

I already done all solutions on this guide, i still cant play the game :C