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All Discussions > Help & Bugs > Topic Details
Barter.vg Nov 19, 2017 @ 11:25am
Failed Offer
What is a failed offer?
A failed offer occurs when you or your trading partner cannot complete an accepted offer. For every 100 completed offers, there are 6-7 failed offers on Barter.vg.

There are several types of failed offers and correctly identifying the reason for the failure will help warn others of potential problems and improve trading on the site and the larger community.

Reason for failure
There are 3 categories: agreement, caution, dispute.

Agreement:
If you have not sent or received any games or items, then you should come to an agreement to cancel. Despite not being able to complete the offer, communicating early and often with your trading partner can avoid many potential problems.
  • I requested to cancel
    If you initiated the request and take responsibility for the cancellation.
  • I agreed to cancel
    If the other side requested to cancel and you agreed to do so.

Caution:
If you were unable to reach an agreement with the other side or you had a bad experience attempting to do so, but you did not lose any items in exchange, you should fail with a caution.
  • other party abandoned offer
    This can cover a variety of situations including a lack of communication or reneging.
  • what was offered or what I received was not as described
    If someone offers the wrong game or version and seems to do so intentionally or recklessly. You can also use this if you completed an exchange, but don't believe it is a dispute.

Dispute:
If you attempted an exchange and then lost a game or item. Read about the dispute process for more information["steamcommunity.com].
  • I sent item, but received an invalid key
    If you received a key or a link that produced errors such as "Invalid Product Code" on Steam, or "Unknown Key" on Humble Bundle. Before selecting this reason, verify that the key is invalid. Most Steam keys are 15 characters, and Humble gift links have 16 characters.
  • I sent item, but received an already used key
    If you received a key that produced a "Duplicate Product Code" error on Steam, or "Already Redeemed" on Humble Bundle.
  • I sent item, but received a region locked key
    If you are unable to activate the game due to your location. Some bundle don't warn about region locks, therefore accurately tag your tradables so others can help detect potential problems. If someone hasn't tagged their tradable, inquire before the exchange.
  • I sent item, but received nothing
    If you have not received anything and the offer is nearing expiration. You can fail the offer sooner if the other side has removed you from the friends list.
  • I sent item, but did not receive everything we agreed to exchange
    If you sent 3 games and expected 3 in exchange, and then received 2. This is the dispute version of "what was offered or what I received was not as described."
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