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All Announcements > Announcement Details

[UPDATED] Developer Swaps Out Game, Renders Game Unplayable For Purchasers, Valve Does Nothing

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14 Comments
Mellow_Online1 Jun 16, 2020 @ 5:49am 
Gamesindustry.biz has also recently wrote an article on the matter and kindly cited us for information, predominitely in our second post of additional examples of this happening: https://www.gamesindustry.biz/articles/2020-06-15-the-chicanery-of-penguin-cretins

Let's of course though not forget to show support for Connor of MMOFallout for sourcing the information in the first place: https://twitter.com/mmofallout
Mellow_Online1 Jun 13, 2020 @ 2:14pm 
After over a year after the change occurred, Valve seemingly have convinced the developers to revert the game back to its original promised form. The purchasers now have access back to Aiball and the developer has responded the the game swap.

This can all be read on here: https://steamcommunity.com/groups/Sentinels_of_the_Store/announcements/detail/2420069741595460959
Mellow_Online1 Jun 9, 2020 @ 5:48am 
I've had a brief e-mail exchange with a couple of Valve employees.

They're opening the case back up for a second look.

Let's hope on a re-review that they're able to see what's going on with not just this game but with other games that are guilty of doing the same thing.
MrL0G1C Jun 9, 2020 @ 3:28am 
Steam support seam to have major reading comprehension issues, it seems to happen almost every time I've ever contacted them about anything they have not properly read what I wrote or understood it even though I try hard to be short and straight to the point.

And then I reply and then they fail to understand and then they close the case. Really pigs me off.
まりさ Jun 8, 2020 @ 11:45pm 
Exact same thing happened with Voxelized game. It was minecraft type building game first. Then changed to Unreal engine asset flip. Developer still selling the game.

As one review says it right here too. https://steamcommunity.com/id/mommajoe/recommended/344040/
Mellow_Online1 Jun 8, 2020 @ 9:56am 
That is truly a demotivating response to have received @TaD

Like you said, it sets a negative precedent as to how much the early access label can be thrown around to redeem anti-consumer behaviour.

I don't think the rep truly understands the weight of what has happened here, seemingly believing the description of "completely changed" has been over-bloated when as shown by the screenshots in the post, it really isn't, it literally is a completely different game and users on Twitter and in the Discord have kindly sent me in many more examples of this same thing happening and it being ignored.

Think this will be a topic that will be revisited in the future seeing as how Valve are still continuing to seemingly brush it under the rug and down-play it.
TaD Jun 8, 2020 @ 9:48am 
So the label "Early Access" gives any developer the rights to do whatever they want with any of their products including a complete twist or any promise to EA-customers?!?! This needs a major change before shady devs use this gap...
TaD Jun 8, 2020 @ 9:43am 
I reached out for the Steam-Support and told them exactly about the situation. Their answer is as uninspired like the developers change, and it seems the devs gets away with this...

Hi there,

Thank you for contacting Steam.

I had a look at your account. The game Aiball is still activated on the account.

It seems like the producer of the game changed the name, like you mentioned, to Penguins Cretins. I have no information available to me to what the decision behind the name change is. Please keep in mind that the game is listed as an Early Access game. That means that the name and the content of the game are not a finished product and are subject to change at any given time without notice.

If you have any further questions about the game I'd recommend you contact the publisher of the game directly.

You can reach Penguins Cretins support by using the information from the Official Support section here.

Kind Regards

Steam Support
Rudy
bugsbony Jun 8, 2020 @ 5:34am 
They didn't even bother changing the steam trading cards, so they are still called "aiball".
Pug Jun 7, 2020 @ 7:05pm 
FolIow-up for my previous comment (since I too apparently owned the original version):
I checked there's no "Beta" option, or previous version available, and the developer option is password locked. So the previous game was taken entirely from the end user.