shanqs Jan 5, 2018 @ 9:56am
Asus AI Suite 3 error after KB4056892
Considering this may apply to quite a few users, posting this so those affected won't waste their time looking for a fix, like I did. For anyone who has an Asus board and also uses AI Suite 3, the infamous KB4056892 windows update most likely will brick the software. Until Asus releases a patched stable version, the latest beta build does work with the windows update, or at least it did on my Z370/Win10 platform.

So if you got 'server threw an exception error' at logon or noticed your fans running at 100% without any prompt, the following links may interest you.


Issue:
https://rog.asus.com/forum/showthread.php?98763-AISuite-fails-to-start-after-Windows-update-KB4056892-(Intel-vulnerability-patch)

https://rog.asus.com/forum/showthread.php?98800-AI-Suite-3-Beta-Version-3-00-10-user-test-report-thread


Servers are overloaded atm so be patient, I got it to finally download after a few tries.

Beta download link:
https://www.asuswebstorage.com/navigate/s/DF2DE4CE4EAB462AB1E30D8CE559DBBFY


EDIT:
Asus has released AI Suite 3.00.13 DIP 1.05.13(confirmed working). Get it from the support download site for your board. I'll leave the beta link up in case this latest stable version is only for Z370 boards.


Last edited by shanqs; Jan 14, 2018 @ 5:13am
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Showing 1-15 of 28 comments
pasa Jan 5, 2018 @ 10:31am 
thanks for the info. didn't you hear any word whether AI suite II has the same problem and/or fix?
shanqs Jan 5, 2018 @ 10:35am 
Originally posted by pasa:
thanks for the info. didn't you hear any word whether AI suite II has the same problem and/or fix?


From what I saw in the links provided it was affecting boards as old as X79 which if I'm not mistaken only support AI Suite 2. Beyond that not sure if installing 3 will fix it or even install for that matter... sorry.
pasa Jan 5, 2018 @ 10:57am 
The thread shows similar reports o Suite II too. What is not clear to me is whether it's Win10-only or W7 is also with the same issue.
shanqs Jan 5, 2018 @ 11:05am 
Just tried installing AI 3 on my old P9X79WS/Win10 and got the expected 'software does not support this platform'.


Originally posted by pasa:
The thread shows similar reports o Suite II too. What is not clear to me is whether it's Win10-only or W7 is also with the same issue.

From the posters who list their specs, it appears only win10 is experiencing the issue. But both AI 2 and 3 users.
Fishwithadeagle Jan 5, 2018 @ 12:06pm 
It is saying that the file has been downloaded too many times and to try again in 24 hours. Come on asus. It is your own damn file server. Make some exceptions for your own posts. Additionally, could someone post it to google drive?
shanqs Jan 5, 2018 @ 12:14pm 
There's a google drive link in the first post if you can't get it through the official site:

https://rog.asus.com/forum/showthread.php?98800-AI-Suite-3-Beta-Version-3-00-10-user-test-report-thread
rockhead Jan 6, 2018 @ 8:18am 
I just tried the ai3 beta file from google and it does not work on a z170 hero viii board

error msg on exec is "does not support operating system wnt_10_op_64"

I think you can prob blame MS for this rather than asus, but asus needs to react as soon as possible
Soggy Jan 6, 2018 @ 9:38am 
Just got the same error on an Asus Z87 Pro after the update, Anyone got the AI suite working after the patch?

It's ok...got It working, used that beta version 3-00-10. rebooted and it's running.
Last edited by rotNdude; Jan 6, 2018 @ 11:56am
shanqs Jan 6, 2018 @ 9:57am 
Originally posted by rockhead:
I just tried the ai3 beta file from google and it does not work on a z170 hero viii board

error msg on exec is "does not support operating system wnt_10_op_64"

I think you can prob blame MS for this rather than asus, but asus needs to react as soon as possible

The beta should work with your board. Try downloading it from the link in the op.

Also, before extracting the zip, right-click on it, select properties and tick the unblock box... Apply. After extracted start the installer with AsusSetup.exe in the root of the folder as admin.
CyberneticAnt Jan 6, 2018 @ 6:43pm 
Dead for me too after MS update about an hour ago.

' The remote procedure call failed ' is the message I have.

EDIT Beta works for me. Z97 Deluxe Win10pro 64.

Thanks!
Last edited by CyberneticAnt; Jan 6, 2018 @ 7:21pm
rockhead Jan 6, 2018 @ 9:47pm 
my machine is now also running using the beta 3.00.10 ai3 suite. machine will not even start with kb4056892 and the old ai suite running at the same time. Had to be into a restore point to get back prior to the windows upg so i could remove the old ai suite
720 Jan 9, 2018 @ 9:47am 
Hey guys, hope you're having a good day. Im using an Asus B8M-G motherboard and Im facing the crashing problem. I dont have Asus AI Suite 3 installed in my pc so I dont know what the problem is. Can someone help me please. Sorry for my bad English.
rotNdude Jan 9, 2018 @ 10:55am 
Originally posted by 720:
Hey guys, hope you're having a good day. Im using an Asus B8M-G motherboard and Im facing the crashing problem. I dont have Asus AI Suite 3 installed in my pc so I dont know what the problem is. Can someone help me please. Sorry for my bad English.

The ASUS web site and servers have always been pretty unreliable. If you don't have the AI Suite, then you're posting something that is off topic.
Mythris2218 Jan 10, 2018 @ 10:50am 
Hey thank you for posting this. I wasn't sure what was going on with AISuite III and this was the first post I found with answers :)
Altima NEO Jan 13, 2018 @ 10:32pm 
Im having this problem on my X99 Deluxe. Will try the beta, thank you!
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Date Posted: Jan 5, 2018 @ 9:56am
Posts: 28