ClearlyCoding Dec 2, 2012 @ 9:03am
(please read posts #115 and up) Internet keeps disconnecting when downloading games from steam?
Whenever I start downloading a game from the store, my internet stops working. The little yellow triangle pops up next to the internet signal icon, and the internet ''connection is limited''. I already reinstalled steam. Didn't help. And it's not just one game, it's all of them. i can't download anything. Anyone has any tips on how to solve this?

Moderator note: this appears to be fixed or at least a simple workaround has been found, please read the posts indicated in the edited title.
Last edited by Silicon Vampire; Mar 9, 2016 @ 3:33pm
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Showing 1-15 of 149 comments
ClearlyCoding Dec 2, 2012 @ 11:22am 
My ISP is virgin media, i live in England. I'm supposed to be getting 50mb, however I usually receive around 30mb. And i use the Virgin Media Super Hub modem
I've already updated all the drivers
Last edited by ClearlyCoding; Dec 2, 2012 @ 11:23am
Felix Dec 2, 2012 @ 11:27am 
Do you run on a wireless or wired connection?
If wireless, note that the Virgin Super Hub is just awful. I know from experience (Using it now :( ).
ClearlyCoding Dec 2, 2012 @ 12:55pm 
it's wireless. and i didn't really have any problems with the modem, it's good enough :)
Felix Dec 2, 2012 @ 1:01pm 
Are you using the wireless dongle Virgin supplied, as well? I've often found this dongle has a few issues at times, sometimes entirely disconnecting me from the internet until I unplug it and replug it from my computer.

If you can, try to get plugged in directly and see if you still get the issue then.

On a sidenote... Every other day or so, I have to turn off my router for a minute and then start it up again else my download rate drops significantly. :(
Oddtoxin Dec 2, 2012 @ 1:27pm 
see if ur internet is pay pal or smc those are bad internet connecters
ClearlyCoding Dec 2, 2012 @ 2:54pm 
nope, im not using the dongle. I don't even remember getting one. I use a little antenna at the back of my PC :D
i cant really check if wired connection would help as the modem is in another room :/
ClearlyCoding Dec 3, 2012 @ 6:30am 
any help?
ClearlyCoding Dec 3, 2012 @ 12:58pm 
I disabled the UPnP on my super hub, and even though at first it didn't help at all, it seems like it helped a bit. I tried it in the morning and my internet was still disconnecting, but now after about 6hrs, it takes around 15mins for it to disconnect. And that's the only thing I changed. However, steam is still making my internet to stop working, which is annoying.
3fast5you Feb 1, 2013 @ 7:22am 
hey sorry to bump this, was there ever a cure found, im in exactly the same circimstances and does the same thing.

Virgin media, with their super hub, im using a 3rd party wifi adaptor and only ever get DC when steam updates dota 2.

been going on awhile now but i just plod on, once the game does finally finnish its patch, i wont ever DC untill its patch time again. totally random
3fast5you Feb 2, 2013 @ 11:03am 
my computer is about 3 meters from the wifi hub, its got nothing to do with signal strengh as i can download anything else fine, just patches and its plop.
3fast5you Feb 3, 2013 @ 10:53am 
nothing like that, just in the living room, both router and pc
Swert Feb 6, 2013 @ 2:17pm 
Also bumping because I've had the same issue for awhile and just realized it was happening again while downloading a decent sized Skyrim patch. Just some info from me, I have Charter 50 mbps net, using a Netgear WNDR4500 router and I am on the 2nd floor directly above it. I was getting the yellow triangle on my internet bars and would temporarily fix it by disconnecting and reconnecting to my router only to have it appear again about 3-5 minutes later. My download just finished and the triangle didn't pop up again. It's impossible for me to connect by Ethernet so I'd like to know how to avoid this happening again.
Wobbly Gobblin Feb 15, 2013 @ 8:10am 
I had similar issues with Steam indicating No Connection after attempting to download a game. It'd download anywhere between 50 and 150MB of the game at full bandwidth and then just cut out. I'd reboot, and it would work a little bit more, and then die out. Like other posters, I was able to download things via browser and other programs at full bandwidth without issues. After messing around with all the different components, I determined the cause to be the wireless adapter of my desktop. I had some extra wifi adapters laying around, and the problem did not occur with any of the new adapters.

So you know the components, I'm running an ASUS RT-N66U router, with Cable spec'ed to 50Mbps, probably 5 meters away from my desktop. The wireless adapter in my desktop that was having issues was an ASUS PCE-N15. I swapped it out for a Linksys WUSB54G, an ALFA AWUS036H, and an ASUS EA-N66 and none of those adapters had the disconnect issue. I was able to download a full 8GB game at my full cable connection, without a single drop in download speed.

Therefore, my recommendation is to try a new wireless adapter in your computer. It worked for me. I ultimately went with the EA-N66. It's a beast.
UncappingBadger Jun 15, 2013 @ 12:45pm 
I've had this issue a long time. People saying its an adapter issue, may have had other problems of a hardware nature. I am in Newcastle, UK on 110MB Broadband on VM. I get disconnected from the internet when Steam is doing its updates and downloads. I had Steam set so that it is capped at using 5MB/S when downloading. But like everyone else I ended up getting 5 minutes at the most then boom, no internet and I would have to restart my Wireless Range Extender (my actual router was fine). So I dropped the cap down to 3MB/S and it seems to have helped me. No disconnects. May be worth trying. Yes its slower but who cares at least its reliable!
I also have this same issue, except I am on a wired connection. Could it be a firewall or a port issue?
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Date Posted: Dec 2, 2012 @ 9:03am
Posts: 149