Steam support is amazing.

[Kamun]

http://gyazo.com/519b0c5155b7c370eeac3ecf2aa7cada

That is all.

[Shug]

I've only ever had good experiences with Steam Support but that right there is pretty silly.

[orico]

same here, maybe someone was having an off day..

[dszum]

Don't buy it. Not getting an answer. Perhaps you are in a conflict of interest, neh?

[dszum]

This has been happening for a week. A week without games.....gahhhhh! Oh, I'm sorry, just an off day. Dorks!

[dszum]

No arthritis here. Just high expectations of a service that dares to get between me and my games. Sorry you can't connect, dudes. But I paid for the games and want to play. Unrealistic, perhaps, but there it is. I come from a generation of gamers that expects customer service, not IT excuses and unity. Take a leap, boys. FIX IT.

[Tito Shivan]

Sooo. that a third party key, which activates at a third party site, neither of both being operated or distributed by Steam, is Steam responsibility..... because?

It's with 4A Games and Darkhorse you have an issue with, not Valve. You should refer to their respoective support services to get this sorted. Support cannot do anything more.

[Kamun]

Tito, darkhorse is the place the key is redeemed. The key I received from steam is said to be invalid. This is steams issue.

[Spawn of Totoro]

Originally posted by Kamun:

Tito, darkhorse is the place the key is redeemed. The key I received from steam is said to be invalid. This is steams issue.

You should still contact Darkhorse as well. It may be their system is not recognizing a valid key.

[Mfashnick]

I've had a problem with access on my Macbook Pro since May 7th. After 9 days I got an automated response from the "customer support" that asked me to generate a Microsoft-based error report. Yeah, not helpful, and it's obvious no one read my ticket.
I still get "Updating Steam..." and "Checking for Available Updates..." and the nothing. It hangs.
No games all month. Why would I ever shop at Steam again if I can't play my games with an non-working client and unresponsive tech support?

[ADJCSee]

Can anyone say who just got punched in the gut virually? I mean that sucks that Steam Tech can't do anything. I mean I know my tech and Im sure most of you do to.

I think we all know we could have probably fixed this problem in 10 seconds.

Why do they hiring Techs that can't even do their job correctly and effiently.

Its customers wanting high expectations and only getting them only getting bare mimium standard met. I guess you can say, thats customers service at its best.

[Marble]

Regardless of who the issue lies with, the responses are still cringe-worthy.

[Did i miss?]

well a delayed answer, but it's awesome!

[AuraISense]

I've never had problems ;o

[Tito Shivan]

Originally posted by Kamun:

Tito, darkhorse is the place the key is redeemed. The key I received from steam is said to be invalid. This is steams issue.

And who provided the key to Steam?... 4A Games. Not a Steam issue.
This is no different of whenever Steam runs short of game keys on a particular sale. They cannot do nothing until the publisher gives them more.

You are not complaining about a STEAM key that activates a product on STEAM.
You are complaining about a 4A Games provided Key that activates on a third party site.

Again. You need to put in contact with A4 Games and Darkhorse. Those are the ones you're having issues with.

[Heavenly Kitten]

That is pretty funny. If they can not even read what you are talking about in their emals, then they must be too tired or not really sure what you are talking about. Oh well, I know steam support is pretty good. Everyone makes mistakes. Hope everything worked out for you.