The internet connection disappears when launching a game on Steam

[d1m1tr1x]

I built my desktop computer three years ago. Before that, I had no internet issues. After moving to a new place, my internet connection started to completely disappear when I launched Steam games. It only happens when I launch Steam games; otherwise, it works perfectly at maximum speed. After I launch a game, my internet connection immediately disappears. As soon as I close the game, it's restored. I don't have an external network card; it's built into the motherboard, and I screwed antennas into it for a better Wi-Fi signal. Windows has "Event Viewer" where you can see all the errors that occur. After reviewing them, I realized that my internet connection was disconnecting due to some issues with the network card. My network card is an "Intel(R) Wi-Fi 6E AX211 160MHz.". I have Windows 11 version 24H2 installed. I've already tried numerous solutions: reinstalling drivers, installing older versions of drivers, changing numerous settings on the network adapter itself, and resetting the router to factory defaults. Nothing has helped. Perhaps you have some solutions, because I'm at my wits' end.

[RPG Gamer Man]

We need more info. What version of windows are you using? Your lack of information is actually hurting your case. Please provide more info and we can all help you more on here.

This might be a issue related to the version of windows you have. I heard some people have this, but we have to know which version of windows your using.

[d1m1tr1x]

Originally posted by RPG Gamer Man:

We need more info. What version of windows are you using? Your lack of information is actually hurting your case. Please provide more info and we can all help you more on here.

This might be a issue related to the version of windows you have. I heard some people have this, but we have to know which version of windows your using.

Windows 11 Version 24H2. If you need any additional information, please let us know. I'm not new to computers, but I'm also not an experienced hardware specialist, and I may not be aware of any diagnostic capabilities.

[RPG Gamer Man]

Thanks. Yea, that version is known to have issues with network cards sadly. Is there a way you can update to 25h2 windows 11 version? IT fixes the network card issues, but adds it's own issues too. I know some pc's might not be able to do it, or the user does not want to, but if you can, check your pc for windows updates. You should find it under apps, then settings which should look like a gear. Under there, click on the windows updates tab or icon. That should tell you of any windows updates you have not installed or can install.

[RPG Gamer Man]

https://www.youtube.com/watch?v=m8jYI4EUVYE

[RPG Gamer Man]

Originally posted by RPG Gamer Man:

https://www.youtube.com/watch?v=m8jYI4EUVYE

This video actually covers your issue. Take a watch of it if you can.

[d1m1tr1x]

Originally posted by RPG Gamer Man:

Thanks. Yea, that version is known to have issues with network cards sadly. Is there a way you can update to 25h2 windows 11 version? IT fixes the network card issues, but adds it's own issues too. I know some pc's might not be able to do it, or the user does not want to, but if you can, check your pc for windows updates. You should find it under apps, then settings which should look like a gear. Under there, click on the windows updates tab or icon. That should tell you of any windows updates you have not installed or can install.

Yes, I have the opportunity. I'll try to do it now. I really hope this helps.

[RPG Gamer Man]

Originally posted by d1m1tr1x:

Originally posted by RPG Gamer Man:

Thanks. Yea, that version is known to have issues with network cards sadly. Is there a way you can update to 25h2 windows 11 version? IT fixes the network card issues, but adds it's own issues too. I know some pc's might not be able to do it, or the user does not want to, but if you can, check your pc for windows updates. You should find it under apps, then settings which should look like a gear. Under there, click on the windows updates tab or icon. That should tell you of any windows updates you have not installed or can install.

Yes, I have the opportunity. I'll try to do it now. I really hope this helps.

If not, that video i linked above also have fixes for your issue, but i do not know how effective they are.

[d1m1tr1x]

Originally posted by RPG Gamer Man:

Originally posted by d1m1tr1x:

Yes, I have the opportunity. I'll try to do it now. I really hope this helps.

If not, that video i linked above also have fixes for your issue, but i do not know how effective they are.

I apologize for the late response, but alas, upgrading to Windows version 25H2 did not help.

[RPG Gamer Man]

Originally posted by d1m1tr1x:

Originally posted by RPG Gamer Man:

If not, that video i linked above also have fixes for your issue, but i do not know how effective they are.

I apologize for the late response, but alas, upgrading to Windows version 25H2 did not help.

Sorry to hear that. So you did the updates to your network card, got the lastest firmware? I hate to say it, but it might be on the hardware side instead of the software side. This could be a indication that your network card might be failing mechanincally, which the only way to find out is to go to a pc repair place and check it. Unless you know how to open pc's and check the wiring yourself.

The only other idea is that you have a virus messing with your network card. Scan for malware and viruses.

[d1m1tr1x]

Originally posted by RPG Gamer Man:

Originally posted by d1m1tr1x:

I apologize for the late response, but alas, upgrading to Windows version 25H2 did not help.

Sorry to hear that. So you did the updates to your network card, got the lastest firmware? I hate to say it, but it might be on the hardware side instead of the software side. This could be a indication that your network card might be failing mechanincally, which the only way to find out is to go to a pc repair place and check it. Unless you know how to open pc's and check the wiring yourself.

The only other idea is that you have a virus messing with your network card. Scan for malware and viruses.

Thanks for your reply. Problems with the Internet appeared after moving to a new apartment. Therefore, I suspect that perhaps my network adapter is somehow in conflict with the router in the new apartment. For what reason, I do not know, but unfortunately I do not have enough knowledge to verify this. Still, this is just a guess. But this only happens when running games on Steam, otherwise everything works fine, and I can't figure out what the connection is between the network adapter and running games on Steam. I plan to buy an Ethernet cable and test connecting the internet cable directly to the motherboard. Since I'm not sure if my network card is the problem, I don't want to buy an external network card and then realize that it's not the problem. As a last resort, I'll reinstall Windows, maybe it will help.