Unable to download the game due to no EULA

[Skull]

When I try to download the game it says it is unable to retrieve the EULA and won't even let me install the game which I paid for 2 years ago.

[Skull]

"Unable to display the EULA" I'm unable to download a game that I paid for 2 years ago

I bought We Who Are About To Die 2 years ago, I have 50 hours on the game in playtime.

I am now unable to download the game that I have already paid for and played.

Who would be responsible for this?

[nullable]

Well you could always put in a support ticket with Steam. And you inquire on the game's forums, other people may have discussed the issue already. Or you can try to contact the publisher/developer directly.

[Skull]

Originally posted by nullable:

Well you could always put in a support ticket with Steam. And you inquire on the game's forums, other people may have discussed the issue already. Or you can try to contact the publisher/developer directly.

I'm currently in the process of requesting a refund.

I am very unhappy to be locked out of something that I have already paid for.

[Skull]

Update:
I went to the store page and clicked the EULA from there and received the same message.

I am currently unable to install a game that I have paid for and have 33 hours of playtime in.

This needs to be resolved asap.

[Skull]

Why can you be locked out of a game that you have previously paid for, and is that even legal?

I purchased We Who Are About To Die 2 years ago, played for 33 hours.

It's in EA, so I left to give them time to finish.

When I tried to reinstall tonight, it says "Unable to Display the EULA" and won't let me install my paid for game.

I went to their store page and it gives the same message.

This is why we fought so hard for physical media.

Being locked out of a game that you purchased years ago and played is ridiculous.

[Nx Machina]

Report the problem to the developer so they can take a look.

[Anonymous Helper]

Bugs happen during game development all the time some of which prevent playing the game temporarily.

With 33.4 hrs on record on game you purchased 2 years go, I would not hold my breath waiting for refund.

[Nx Machina]

Report the problem to the developer so they can take a look.

Secondly the refund policy is: WITHIN two weeks of purchase AND with LESS than two hours playtime.

The refund is not two years later and with 33.4 hours.

[Ben Lubar]

Given that the EULA was partially added 3 hours ago at the same time as a development branch update, the developer might not know that it's broken. Have you tried letting them know?

[Anonymous Helper]

Originally posted by Ben Lubar:

Given that the EULA was partially added 3 hours ago at the same time as a development branch update, the developer might not know that it's broken. Have you tried letting them know?

They have posted about it on game's forum with no response yet. Posting on game's official discord server might be faster.

[Ben Lubar]

Valve should really make it so you can't add an unpublished EULA to a game.

[Skull]

Originally posted by Ben Lubar:

Given that the EULA was partially added 3 hours ago at the same time as a development branch update, the developer might not know that it's broken. Have you tried letting them know?

I direct messaged the dev
He went from Busy to Offline right after, so I'm not sure if he blocked me or that's just very weird timing.

[Skull]

Originally posted by Nx Machina:

Report the problem to the developer so they can take a look.

Secondly the refund policy is: WITHIN two weeks of purchase AND with LESS than two hours playtime.

The refund is not two years later and with 33.4 hours.

While you are correct that NORMALLY it's 2 weeks and less than 2 hours.

Locking me out of a game that I have paid for is illegal, so can you tell me a better solution?

[Nx Machina]

Originally posted by Skull:

Locking me out of a game that I have paid for is illegal, so can you tell me a better solution?

You quoted the solution.

Originally posted by Nx Machina:

Report the problem to the developer so they can take a look.

[Skull]

Originally posted by Nx Machina:

Originally posted by Skull:

Locking me out of a game that I have paid for is illegal, so can you tell me a better solution?

You quoted the solution.

Originally posted by Nx Machina:

Report the problem to the developer so they can take a look.

I messaged them on discord. They switched to Offline.

So what happens if they ghost me. Is Steam responsible for the refund?

The fact that this is even a possibility is something that Valve assured us would never happen.