Can I refund a game a little over 2 hours?

[gang_weed]

When I tried to refund the new HITMAN game, I beat the first episode, but I want to refund it. My playtime is a little over 2 hours, and while trying to send my request, it said that refunds like this(with gameplay over 2 hours) aren't usually accepted. Please, can I find a way to get this refunded?

[gwait]

If it falls outside, it's done on case-to-case basis. Also to be noted that it's not only the 2 hour requirement that needs to be met. Submit a request and see what they say.

[76561198218426745]

It's discretionary, but if you are only 12 minutes over, I think they will accept it.

[Alexalmighty502 Sup Acc]

no 2 hours is max plus you beat it

[gang_weed]

Originally posted by gwait:

If it falls outside, it's done on case-to-case basis. Also to be noted that it's not only the 2 hour requirement that needs to be met. Submit a request and see what they say.

I haven't had the game for over two weeks, I bought it today, I know thats the other requirement, thats fine. It's just the 2 hours.

[gang_weed]

Originally posted by habitualaction:

It's discretionary, but if you are only 12 minutes over, I think they will accept it.

You checked? I was only 12 minutes over?

[gwait]

Originally posted by Punished "Venom" Snake:

I haven't had the game for over two weeks, I bought it today, I know thats the other requirement, thats fine. It's just the 2 hours.

Then the latter still applies.

[gang_weed]

Originally posted by Alexalmighty502 Sup Acc:

no 2 hours is max plus you beat it

I did, but theres still more content that needs to be released.

[gang_weed]

Originally posted by Alexalmighty502 Sup Acc:

the process is automated you will be denied if you play for 2 hours or more

Shoot....

[gang_weed]

Originally posted by gwait:

Originally posted by Punished "Venom" Snake:

I haven't had the game for over two weeks, I bought it today, I know thats the other requirement, thats fine. It's just the 2 hours.

Then the latter still applies.

Meaning..I can't refund?

[Alexalmighty502 Sup Acc]

Originally posted by Punished "Venom" Snake:

Originally posted by Alexalmighty502 Sup Acc:

no 2 hours is max plus you beat it

I did, but theres still more content that needs to be released.

there is more than 1 way of beating it plus youll probably just buy every $15 part play it and refund it and that's wrong

[gang_weed]

Originally posted by Alexalmighty502 Sup Acc:

Originally posted by Punished "Venom" Snake:

I did, but theres still more content that needs to be released.

there is more than 1 way of beating it plus youll probably just buy every $15 part play it and refund it and that's wrong

No, I won't. My plan was to wait til it comes out and then buy it. EDIT: If you were confused, my plan was to wait til the whole game came out, and then buy it. I don't wanna wait months for my game to come out, and I want to buy other games at the moment.

[gwait]

Originally posted by Punished "Venom" Snake:

Meaning..I can't refund?

Meaning it's done case-to-case basis if you fall outside the given limits. Submit a refund request and if they say no then no.

[FFL2and3rocks]

Originally posted by Punished "Venom" Snake:

Originally posted by gwait:

Then the latter still applies.

Meaning..I can't refund?

You can try, but they might deny it. I've seen other people say theirs was approved with about 2.1 or 2.2 hours played.

[gang_weed]

Originally posted by FFL2and3rocks:

Originally posted by Punished "Venom" Snake:

Meaning..I can't refund?

You can try, but they might deny it. I've seen other people say theirs was approved with about 2.1 or 2.2 hours played.

So, not all hope was lost.

[The Giving One]

If you get approved somehow, you may be interested in this if it applies to your situation...Just since you said you got it today.

EDIT..Sorry, you said you maybe would be doing this in the 24 hours of purchase, if I understood what you are trying to do above...

Please note: When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled and the charge drops off your bank statement. In this case, you will not see a credit on your account. This process can take up to 10 days – wait time for international payment methods may vary.

https://support.steampowered.com/kb_article.php?ref=4873-QOSK-5126#where