got hacked or somethig

[kolore]

got a massage from "Steam support" that i got vac banned
https://imgur.com/a/5Vl99s4
i did not get vaced
https://imgur.com/a/ut9jiyw


they changed my name description and avatar if i changed it back they chanched it again
https://imgur.com/a/UPdxoo1
https://imgur.com/a/WDZ9o2e

they triad to get my iteams throu trade
https://imgur.com/a/1GUzn5H

it endead after i chanched my password

after the coundown they sold 2 cheap skins
https://imgur.com/a/jr5Nbe4

they dealeted my cs2 prime status
https://imgur.com/a/cTW6zfp

i can't buy it, it says that i have dealetd version of the product so i can't buy it

can someone tell my how to get it back?

[Wolf Knight]

Help, Steam support, type in the name of the game in the search box, select the game, select "its not in my library"

https://help.steampowered.com/en/

secure the account first

your account is compromised
DO NOT TRADE
If you have access to the account

Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)


Please review how you are logging into Steam, you somehow gave them your log in information. This could of been due to the computer being compromised and redirecting to a fake login, or you using a 3rd party site to login to steam.

Once you are sure you have regained control, you can start trading again. Please triple check any trades you make to be sure they are going to the correct account.

After you have secured the account, please edit your profile back to normal (if it was altered by the hijacker/scammer)

Steam support does not post messages on your profile, they don't give out warnings about pending bans, they dont give time to move stuff, they wont tell you to move stuff. Someone has enough access to the account to make changes to the profile. If you try to move any items, the trade will get cancelled and a new one created sending the items to the scammers accounts.

They do not change your name/avatar unless it violates the rules (advertising, inappropriate language,etc). Such a change would only reset it to the default settings (your steam ID for the name, the default ? avatar for the avatar). This would include an account alert that you have to click a box that says "I have read this"

[kolore]

thank you