All Discussions > Steam Forums > Help and Tips > Topic Details
Speed Weed Jan 12, 2023 @ 12:45pm
Help finding CD Key
Hello all, I'm trying to change my phone number on my steam account as I had to change it when I got a new phone. When I go to steam support, they ask for a cd key as proof of me being owner of the account, but I cannot find any cd keys attached to my account, despite the don't starve shipwrecked DLC giving me a cd key for it years ago after I had already bought it. Can anyone point me in the right direction? Thanks!
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Showing 1-5 of 5 comments
Silicon Vampire Jan 12, 2023 @ 12:48pm 
They are asking for a physical Key, like from a retail game or an email from a purchase from a online store. NOT on of the keys on any game bought from Steam...

Usually, they ask for the FIRST key used on the account.

edit -----------------

Please note keys haven't been displayed in the Steam UI for years...
Last edited by Silicon Vampire; Jan 12, 2023 @ 12:50pm
#1
Speed Weed Jan 14, 2023 @ 5:11pm 
I don't think I've ever purchased anything physically to use on my steam account, other than steam funds cards when I was younger and would receive them on birthdays. Am I just SOL then?
#2
Wolf Knight Jan 14, 2023 @ 5:14pm 
Originally posted by Speed Weed:
I don't think I've ever purchased anything physically to use on my steam account, other than steam funds cards when I was younger and would receive them on birthdays. Am I just SOL then?
if you cant provide what they ask for, ask them if there is something else you can provide as proof
#3
Cathulhu Jan 14, 2023 @ 5:14pm 
Did they ask for a particular game or just physical evidence in general?
Anyway, keep talking with support, openly and honest. That's the only thing you can do.
#4
Kargor Jan 14, 2023 @ 5:47pm 
While they didn't ask me for a key when trying to validate me, they did ask for information on a PayPal purchase -- and they told me exactly which purchase they wanted me to look at.

Are you sure you are even talking to actual support? Not someone on Discord etc?

Although I can understand that they might just ask for "a key", as they can't know which key you still have. If you need to jog your memory -- look at your license list at https://store.steampowered.com/account/licenses/ and look for licenses with the acquisition method "Retail". Those have been obtained by entering a key... most of them, anyway.
#5
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Jan 12, 2023 @ 12:45pm
Posts: 5
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