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DarthHammer Aug 14, 2014 @ 10:03pm
Steam Client WebHelper Crash
So I know this newest update is causing a lot of problems for people, but so far the one I'm encountering seems unique.

Whenever I try to access any part of the Steam Client that would use the new WebHelper (store, community, in game browser, etc.) the WebHelper itself crashes. Well one of the WebHelper processes at least, another one stays running. But regardless, I'm unable to use any of those parts of the Steam Client.

Has anyone else had this problem? Any info on a fix would be greatly appreciated.
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Showing 1-15 of 232 comments
Royal Fool Aug 14, 2014 @ 11:43pm 
Oh hey, someone having the same problem as me. Steam is mostly useless until this gets fixed. A reinstall did not work.

Here is a copy of the error report:

Problem Event Name: APPCRASH Application Name: steamwebhelper.exe Application Version: 2.35.92.75 Application Timestamp: 53ebd602 Fault Module Name: libcef.dll Fault Module Version: 3.1916.1692.0 Fault Module Timestamp: 53ead5fd Exception Code: 80000003 Exception Offset: 01417c88 OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1039 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
#1
.coldfuzion Aug 14, 2014 @ 11:44pm 
Steamwebhelper.exe huh? Any idea of how to fix that?
#2
DarthHammer Aug 15, 2014 @ 12:12am 
Originally posted by Royal Fool:
Oh hey, someone having the same problem as me. Steam is mostly useless until this gets fixed. A reinstall did not work.

Here is a copy of the error report:

Problem Event Name: APPCRASH Application Name: steamwebhelper.exe Application Version: 2.35.92.75 Application Timestamp: 53ebd602 Fault Module Name: libcef.dll Fault Module Version: 3.1916.1692.0 Fault Module Timestamp: 53ead5fd Exception Code: 80000003 Exception Offset: 01417c88 OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1039 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

This is probably a stupid question but how do you view the error report? I can see the reporter task when it crashes but I don't know how to access the report itself.
#3
 KARR™ Aug 15, 2014 @ 12:14am 
Is SteamWebHelper not still only in the beta version?
If so, report it in the beta forum and revert to the stable Steam version. This is the issue with beta versions.
#4
DarthHammer Aug 15, 2014 @ 12:25am 
Originally posted by KARR:
Is SteamWebHelper not still only in the beta version?
If so, report it in the beta forum and revert to the stable Steam version. This is the issue with beta versions.

I'm opted out of all betas. From what I hear the update with WebHelper has been rolled out of beta at least for a good chunk of people. Sounds like not everyone has it yet, but to everyone who does it's very clear it shouldn't have left beta in the state it's in.
#5
DarthHammer Aug 15, 2014 @ 2:32pm 
Bumping again so that this gets seen.

Not being able to use 75% of the client is a big deal.
#6
Beansmoke Aug 15, 2014 @ 7:15pm 
I'm having this issue too and it's pretty bad
#7
Shadowfire Aug 16, 2014 @ 5:13am 
I get same problem and when i want to play 5 min after launch game crash, and i use normal version steam not beta. In task manager is open two or more processes Steamwebhelper.exe and cant close this. :/ Big minus for steam.
#8
DarthHammer Aug 17, 2014 @ 1:40pm 
Bump, this really needs a fix sooner than later.
#9
Silicon Vampire Aug 17, 2014 @ 1:46pm 
It really sounds like malware affecting the operation of Steam. Not seen or heard of this on any computer I can get my hands on and runs Steam. That is a considerable amount of hardware, btw.
#10
DarthHammer Aug 17, 2014 @ 1:54pm 
Originally posted by Silicon Vampire:
It really sounds like malware affecting the operation of Steam. Not seen or heard of this on any computer I can get my hands on and runs Steam. That is a considerable amount of hardware, btw.

Just swept my system for malware, and there isn't any. So perhaps you could offer something more helpful than 'well I've never seen that happen, so it must not exist."
#11
TirithRR Aug 17, 2014 @ 1:56pm 
Refresh your steam files, see if that helps.
#12
DarthHammer Aug 17, 2014 @ 1:58pm 
Originally posted by TirithRR:
Refresh your steam files, see if that helps.

Just to clarify, by that you mean clear everything but the .exe, apps, and user data, correct?
#13
TirithRR Aug 17, 2014 @ 2:00pm 
Originally posted by DarthHamer:
Originally posted by TirithRR:
Refresh your steam files, see if that helps.

Just to clarify, by that you mean clear everything but the .exe, apps, and user data, correct?

What ever is in this support article.
https://support.steampowered.com/kb_article.php?ref=3134-TIAL-4638

I've never had to do it myself, but it's the goto "Fix it" button.
#14
DarthHammer Aug 17, 2014 @ 2:48pm 
Originally posted by TirithRR:
Originally posted by DarthHamer:

Just to clarify, by that you mean clear everything but the .exe, apps, and user data, correct?

What ever is in this support article.
https://support.steampowered.com/kb_article.php?ref=3134-TIAL-4638

I've never had to do it myself, but it's the goto "Fix it" button.

Thanks for the tip, that fixed it!

Heads up to anyone else with this problem, give that a shot.
#15
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Date Posted: Aug 14, 2014 @ 10:03pm
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