Cannot Enter Steam Store

[DonPenguin]

Did anyone can helpm me? i can't access Steam Store via Web or via Steam Apps, can someone help me?

It says Error Code -118
Failed to load web page (Unknown Error)

[Satanas]

same here, its been almost 1 week.
but if i open steamstore in my phone, all work well.
i think its not about internet connection, i've checked it all but still got no clue.

[Arizoenna]

+1

[Lithurge]

Originally posted by Satanas:

same here, its been almost 1 week.
but if i open steamstore in my phone, all work well.
i think its not about internet connection, i've checked it all but still got no clue.

That suggests something on your PC is the issue. If you've followed all the troubleshooting tips online, I'd suggest you try clearing your DNS cache.

https://www.howtogeek.com/783368/how-to-flush-dns-on-windows-10/

[DonPenguin]

I open on other internet connection, it work but my internet connection didn't work

[Ettanin]

Originally posted by DonPenguin:

I open on other internet connection, it work but my internet connection didn't work

try restarting the affected router.

[DonPenguin]

didn;t work either, i think something wrong with my pc

[Pitrek11]

Meaby

[DonPenguin]

please help

[Satanas]

everything i found online not work, i just dont understand anymore

[Dr.Shadowds 🐉]

Things you can check into, and see if can sort out the issue. Issues can range from user end, network infrastructure, or leading to server, and so on.

- If using VPN/proxy, may cause issues you're having.

- If using custom DNS service depending which one may cause issues.

- If using 3rd party software to manage incoming, and out going traffic, or even 3rd party anti virus affecting apps behavior may cause issues.

- If using custom firewall, pi hole, or etc, and blocking thing could affect things, might want to look into that.

- Flushing your network might fix things, open command promt as admin, and give this a try, then restart PC and test, do things in order.

netsh winsock reset
netsh int ip reset

If not working still try these in order, then restart PC, and test.

ipconfig /release
ipconfig /flushdns
ipconfig /renew


- Also reboot modem & router by simply unpluging power cable to them for a minute, then replug power cable.

- If you happen to have a modem, and a router try connecting to just modem, if it works the router the issue, either something wrong on it, or not able to connect due not being able to do ipv6 and stuck at doing ipv4. Or maybe have to turn on a setting to fix the problem, or needed and update to fix the issue.

[DonPenguin]

thanks i'll try it

[G K]

Dude, same here. Already try everything possible but nothing works
I'm just glad can still access steam and all games
But cannot open Store start to irritating me

[DonPenguin]

here's the solution i found

Go to C:\Windows\System32\drivers\etc

delete host file there
but back up it first

it work for me

[Dr.Shadowds 🐉]

Originally posted by DonPenguin:

here's the solution i found

Go to C:\Windows\System32\drivers\etc

delete host file there
but back up it first

it work for me

Just to point out, if that was the issue, that meant either you, or 3rd party software you used were blocking connections to Steam.

This is what in it by default. Can open it with notepad / wordpad, or any other text editor.

Originally posted by author:

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

[jan.matthys10]

Originally posted by DonPenguin:

Did anyone can helpm me? i can't access Steam Store via Web or via Steam Apps, can someone help me?

It says Error Code -118
Failed to load web page (Unknown Error)