How to send a ticket/question to Steam support

[BrownieKing]

Hi guys,

I have spent the last 45 minutes trying to figure out how to send steam support a ticket/question directly. Can any please provide me some guidance? Has steam stopped this service? Amazon makes it so easy but steam is beyond frustrating.

[Satoru]

https://help.steampowered.com/en/

[BrownieKing]

Hello Satoru, I have tried that link befoe and looked everywhere on it but again cannot find it. Is the ticket option burried under steps starting from that page?

[God, owner of the Universe]

I've seen 3 or 4 posts like this in the last 24 hours, so it seems others have the same opinion (like me, too):

The current support system is ill structured. It's an affront to let this loose on a hundred million users when they have absolutely no other way to contact Valve staff. I mean, http://www.valvesoftware.com/email.php is nothing but a black hole, and there's no phone support.

Look at Netflix! You have phone support, and you get a live chat where you don't have to wait 10 seconds before you're talking to a human. But billion dollar company Valve can't even pull off a decent semi-automatic support system after 12 years of business. Shame!

[ks]

Originally posted by BrownieKing:

Hello Satoru, I have tried that link befoe and looked everywhere on it but again cannot find it. Is the ticket option burried under steps starting from that page?

Yes, you need to go through the support articles and hopefully you'll find a "Contact Steam Support", or a text box at the end of your quest.

For example, I just went on Purchases -> I have charges I didn't make -> Contact form.
Purchases -> Clicked on a game -> Clicked on I have a question about this purchase -> Contact form.