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Click it and see if you learn more or get some options to solve it.
You can also wait a bit, maybe an hour or two and see if it works. I bet they are just a bit overwhelmed with purchases right now. As you can see with the graphs here they have busy servers right now. https://steamstat.us/
Again, if you click your failed purchase attempts there should be a option to make a ticket there.
Or just go here https://help.steampowered.com/en/wizard/HelpCompletePackagePurchase
and search for the thing you are trying to buy and contact support there.
You could post the the full question and answer if you want, sounds like a misunderstanding.
This is about buying stuff on the store right? Not on the market?
"I have an issue purchasing anything from the Store. I seem to be able to buy steam credit but not able to use it for the purchasing of anything from the Store. Is there a restriction on my account Im not aware of?"
This is the answer I recieved back:
"You have recently authorized Steam Guard on a new device. As a result you are unable to trade or use the Community Market on this device for 7 days.
If you have another device that has been authorized for more than 7 days you may trade or use the Community Market on that device.
Steam Support is unable to remove this restriction upon request. If you are using a browser, please ensure that Steam cookies are not being deleted and there are no browser addons or security settings blocking cookie creation.
Please read the following FAQ for more information on protecting your account with Steam Guard."
I have not authorized anything on connectivity to Steam Guard since 2013. I've used the same account and my computer changed in 2016 but never was an issue then. When I followed up to this question with a further question asking why I cannot use my account to purchase anything since its been not an issue for 4 years but now is, it has fallen on deaf ears and haven't heard anything back.
All it seems is for some reason Steam is terrible like always and I'm getting screwed because of their terrible product and cannot purchase anything due to their error. If I hadn't invested so much money into games on their platform I'd have left this service due to terrible customer service and an answer for a question blamed on something that is their fault but them trying to tell me it's my issue and they will do nothing.
No I have no. Nothing has changed except I cannot purchase anything and Steam is being terrible and trying to say its due to Steam Guard.
That is if its even accurate. I read another issue and it wasn't what Steam claimed (Pretty much this,) and they could do nothing with their account due to Steam saying it was a Steam Guard issue. 3 months of no buying power but rather just gifting their own purchases to themselves through a second account.
This is a Steam issue and not something I have done. Again for those that did't see earlier I have connected NOTHING to Steam Guard since 2013. This is Steam being terrible.
- DLC for Romance of the Three Kingdoms 2013
- Shadow Tactics: Blades of the Shogun
- Kerbal Space Program
I tried purchasing them all at once. When there was an issue first mentioned on they could not process my order, I tried just one of the above. Same thing. I even tried a free game and again same issue.
I would write "You must have misunderstood my issue, I'm not trying to buy stuff on the market or trade items. I'm using the store to buy games. Please help me understand why this happened at least".
I did and no reponse. Still waiting to hear back. In the mean time Im going on sites that have Steam keys and have sales and Im purchasing them to have them ready to use when Steam fixes its mess.