Összes téma > Steam fórumok > Help and Tips > Téma részletei
Steam isn't recognizing previously installed files and is redownload the game no matter what i do
Normally, if a game i have installed wants to be installed again, it recognizes the existing files and breezes straight through it. NOT THIS TIME HOWEVER!

This time is started the download - without being prompted to - and is advising me it will take 4 hours to download the 50gb game, i played yesterday no less

> I have gone into properties and can browse the files, their all there,
> I have verifed the integrity of the game files, all files successfully validated.
> I have relaunched steam
> I have restarted my machine
> I have looked through the support pages and found nothing relevant
- In fact the only thing i could find, is instructions on adding the steam library (steps below)
- And if that was my ♥♥♥♥ing issue i wouldn't be looking for technical support, i'm a ♥♥♥♥ing technician for god sake, i literally work as a technical adviser!
> I have checked under steam>settings>downloads>steamlibraryfolders
- and the steam library is present there
>Am i missing something? is there a simple fix, besides redownloading 50gb and wasting 4 hours of my one ♥♥♥♥ing day off this week?
>And is steam going to reimburse me for that 50gb it is forcing me to redownload? (stupid question)

If anyone can help it would be much obliged, and if not, is there any way of submitting a formal complaint?
Because the fact that there is no support line for steam, a multi-million dollar company is ♥♥♥♥ing disgusting!
The company i work for (confidentiality agreement) is a big tech company, and i can not imagine a world where they wouldn't have a ♥♥♥♥ing support line, this is absolutely ♥♥♥♥ed.

50gb is no small thing and i'm never getting this 4 hours of my life back, any help would be appreciated

Thanks in advance
Legutóbb szerkesztette: SUNSOAR; 2017. aug. 18., 18:17
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What is the IOBit uninstaller process there for ? Many IOBit programs/processes cause issues with Steam/games, or have been seen to.

Also, Avast should be fine, as long as you have real-time scan exceptions for Steam and games in Avast, so they are ignored in real time.

What is that Overwolf Updater Windows SCM for ?

Did you open the Steam\steamapps folder to see if all the .acf files are there ? The .acf file number for a game is the same number which is found at the end of the URL on the Steam store page for that game.
> IOBit i used to uninstall avast and remove absolutely all files associated with it. to guarantee it is 100% removed with no lingering files or folders.

> Overwolf is a program connected to teamspeak allows me to screen capture etc, i rarely use it if at all

>The .acf file is present as it should be and matched the numbers in the URL

EDIT:
links for screen shots added above
Legutóbb szerkesztette: SUNSOAR; 2017. aug. 18., 20:15
Installed programs.

K-Lite Kodec Pack. Seen in the past to cause issues with Steam.

As well as what else I mentioned in my last post. (IOBit)

But first, I would really like to know if your .acf files are in the staemapps folder, please.

Please confirm you have the .acf files, because as much as you may not want to consider it, I suspect your issue is the external drive. But I could be wrong.

Also, post the motherboard you have if custom built, or the model number and model of the computer if not. Identify the computer, please.

Post what Windows you have.

Post if Windows is 32 or 64 bit.

EDIT..I see your edit above now. Thanks. Ignore relevant parts of my reply then.
Legutóbb szerkesztette: The Giving One; 2017. aug. 18., 20:17
edited my previous post with the answers to your questions.

As for my motherboard its an: ASUS p8 Z77-V LX

PS I said it before, but i do appreciate your assistance, even if i am being difficult at the same time.

Also the game is at 72% downloaded currently
Legutóbb szerkesztette: SUNSOAR; 2017. aug. 18., 20:22
Can you please just take the time to answer everything in one post ? What about the OS information ?
Sure, sorry about that i was having some confusion at the time...

I'm running windows 10 fully up to date

EDIT: Sorry, 64 bit

and i was unaware of the limit sorry, first time on here, never needed to sign in before, always been able to find the answers already on here usually. occasionally provided by yourself, ironically
Legutóbb szerkesztette: SUNSOAR; 2017. aug. 18., 20:28
SUNSOAR eredeti hozzászólása:
Sure, sorry about that i was having some confusion at the time...

I'm running windows 10 fully up to date
Still not everything.........
The Giving One eredeti hozzászólása:
Post if Windows is 32 or 64 bit.
Please understand. There is a posting limit here in the forums. Every time I have to ask a question again, and make another post, that is one less I may be able to make.

Once the cooldown is hit, I cannot post anymore for many hours.
Thanks. Now, I see it is a bit of an older board, so your's should be up to date, but you need to make sure.

Because a driver issue like USB or other, can be related to the problem here. If you must keep your games on that external, and cannot at least test this with one game on an internal drive and with Steam on the internal drive, then you need to be very sure all device drivers are fully up to date.

Check this link and "Windows 10 64 bit" in the drop menu and be sure I have the right board, and that all of them are up to date.

https://www.asus.com/us/Motherboards/P8Z77V_LX/HelpDesk_Download/

Because here is the deal.......

In your OP, you seem to lead on that you have to do this all the time, about verifying existing files due to this problem.
SUNSOAR eredeti hozzászólása:
Normally, if a game i have installed wants to be installed again, it recognizes the existing files and breezes straight through it. NOT THIS TIME HOWEVER!
That is not normal behavior for Steam at all. You should never have to do that. You should be able to download them once, and play them, barring any updates to the game of course.

This usually has to do with the .acf files, so something such as the external drive or maybe software we have covered, or a driver issue, is causing that.
so yeah is a custom rig

>i5-3470 - 3.20 GHz - 3.20 GHz
>16gb DDR3 at 2100
>Windows 10 64bit, x64-based processor
>Gigabite - Nvida geforce 650 ti
500gb build in SSD - basically full
1x 1tb External HDD - vast majority of my games installed on this
1x 2tb external HDD - with 3 games installed on it (the other 2 are working fine)

EDIT: this is the 3rd time i have had to do this, but only with this one game, i installed it about a week ago and like i said, this is the 3rd time its asked me to install it

>Usually when i click install it identifies the game files almost instantly and then plays the game no problem

>This time was a little different, i was experiencing unrelated issues
- My system was running slow and freezing up a bit, as i had accidentally left it on all night, she wasn't happy with me
- I did have steam open but wasn't doing anything on it at all, just idle
>I restarted my machine
>When i relaunched steam, the game started downloading straight away, without being prompted to and here we are
Legutóbb szerkesztette: SUNSOAR; 2017. aug. 18., 20:49
Is there not any way you can make "some" room on that internal SSD ? Just temporarily at least ?

You know, in your situation, with that nice SSD, I would be moving the files to it when I wanted to play that game, and just store them on the externals.

You do several things, accomplished by this.....

You get the possible performance boost by having the game on the SSD, depending on the game.

You also possibly avoid these external drive issues , as well as the fact that many external drives run at slower speeds. (5400 RPM perhaps).

And you don't have to worry about redownload games all the time. You just move the .acf file and the game folder properly and you are done. Yes, you cannot have so many games available to play at once, but really, how often do you play different games ?

Just an idea you can consider.
Legutóbb szerkesztette: The Giving One; 2017. aug. 18., 20:41
Really? I always assumed that would cause even more trouble for steam then using the external HDDs.

I actually opted to avoid that, thinking it would be more stress on steam, constantly moving the game files around.

Thanks for the tip, i'll take that under advisement. i mean, everything you said there makes sense to me.

PS: edited above post also, basically, this is the 3rd time this game has prompted me to install it, but the first time it hasn't identified the files and launched like normal.

EDIT: and yes that is my motherboard, which i will be soon looking to replace
Legutóbb szerkesztette: SUNSOAR; 2017. aug. 18., 20:52
Yes, thanks for the kind replies and I apologize for any friction my posts here may have caused. I assure you, my only intention was to motivate you and positively, because I wanted to truly help you with this problem. We do see this from time to time here, and the user often is using an external drive in the thread.

So yes, in your situation, you would have Steam installed to the SSD, with basically an empty steamapps folder. And your game files and the .acf files simply stored (not installed) to the externals.

You could even have the externals as secondary library folders. ( I assume you are doing this partly now, because you have at least two libraries)

You have to keep the .acf files out of the steamapps folder or Steam will try to "update" a game you don't currently have installed. If Steam sees an .acf file, but no game folder, Steam thinks that game needs to be downloaded again. That is normal.

Hope I am explaining this all properly and not being confusing. You can keep one game or more at a time in your steamapps folder on the SSD, and play that game and move them back and forth from the externals, even keeping the ability to play them from the externals, if you move the files around properly.
Legutóbb szerkesztette: The Giving One; 2017. aug. 18., 20:56
Thanks for the advise, i really do appreciate the help, and you explanation is clear, i do understand.

I guess ill start trying to clear some room on the SSD, i am considering purchasing another one, just for steam.

Am i correct in assuming that if i move the files over to the SSD, correctly, and go to install the games, it will only need to install certain necessary files but not download the game again?

And just to clarify, would i probably want to uninstall them first? to avoid multiple installations of the same games? would that cause any conflicts with my system?
Ok, I looked over you edit above.

That is one possible issue also. You said you had to restart as Steam was unresponsive, if I understood you right. That can cause problems with Steam, if the program is not shut down properly before you restart your computer.

In short, don't force Steam closed like that if you can help it. Log out and exit the application properly.
SUNSOAR eredeti hozzászólása:
Am i correct in assuming that if i move the files over to the SSD, correctly, and go to install the games, it will only need to install certain necessary files but not download the game again?

And just to clarify, would i probably want to uninstall them first? to avoid multiple installations of the same games? would that cause any conflicts with my system?
1. You won't have to install the games if you move them to the SSD. You just move Steam there first, using the support page method if you wish.......
https://support.steampowered.com/kb_article.php?ref=7418-YUBN-8129

and then the .acf file and the game folder goes in the common folder. The common folder is in the steamapps folder. The .acf file goes in the steamapps folder. You do this all with Steam not running or open at all, of course. Then when you launch Steam, it will see that game as installed and ready to play.

The only slight issue is game saved progress. But there is a fix for that also. GameSaveManager, or simply moving them yourself manually.
The only thing that may be needed is to verify the integrity of the game files once moved, but not usually.

2. You don't have to uninstall anything, as far as games. You just move the files as above.
That is the great way about how Steam works in this fassion. It keeps game files and what SEES the games as installed seperate. So you can move them around like this. There should nto be any conflicts or stability issues, as long as you move them correctly.

If you have space, keep a backup of the game files before moving them, and only do one at a time until you are comfortable in what you are doing.
Ok, perfect, thanks for the heads up, i'll keep a link to this post so i can follow along when i get around to it.

I would probably opt to move the save files manually, that's no problem at all, simple enough.

Thanks again for the intel, the download is almost done, i'm confident the game will launch after its finished. My only concern is where its downloading these files.

there not going to my 1tb external, and the game files are all there on my 2tb external as they should be.

I can only assume its downloading and replacing the files on the 2tb external.

Thanks again for all the assistance, i'm sorry i was being so difficult, just frustrated, you were trying to help me and i wasn't making if easy.

PS: i understand the restart wasn't ideal, my entire system froze on me, so i had little choice, I had to hold the power button down to shut the PC down

- Certainly not idea by any-means, believe me i understand that
- My system is in dire need of an upgrade or rather a complete wipe and reinstall of everything
- I just don't have the time currently, you know how it is, it can be a big job. So i'm putting it off till i get the new mother board / cpu

THANKS again, you tried your best, the game has finished installing, Avast is back, gonna do a restart, then i'll have to go back through and reconfigure avast so it doesn't cause me any issues

PPS: Open to suggestions on a more suitable anti-virus for steam, tho i haven't personally had any issues, clearly lots of people have.
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Összes téma > Steam fórumok > Help and Tips > Téma részletei
Közzétéve: 2017. aug. 18., 18:10
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