YourAverageD May 23, 2018 @ 12:06pm
ERROR CODE -107
Hello Everyone,

I cannot access the Steam store or My Account without getting this error. I also cannot access this stuff on a regular browser either. I've done quite a bit of googling to see if anyone has found a solution, and one tip I got was to make sure my time was correct on my PC. It is so now I'm stumped. Could anyone offer some advice?

Thanks
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Showing 1-15 of 193 comments
Robin3sk May 23, 2018 @ 6:31pm 
Did you try clearing the client's web browser cache and also your DNS settings to OpenDNS or GoogleDNS?

:yinyangflip:
robertcassel85 Jul 25, 2018 @ 6:38pm 
Originally posted by Dev:
Hello Everyone,

I cannot access the Steam store or My Account without getting this error. I also cannot access this stuff on a regular browser either. I've done quite a bit of googling to see if anyone has found a solution, and one tip I got was to make sure my time was correct on my PC. It is so now I'm stumped. Could anyone offer some advice?

Thanks
Hey buddy i found a solution hopefully it will work for you; download Hotspot shield vpn and run it while on steam in background it should work (TEMPORARY) AND IT ONLY WORKS FOR LIKE 15 MIN PER DAY I THINK SO BE VERY QUICK THEN DISABLE IT
Last edited by robertcassel85; Jul 25, 2018 @ 7:03pm
YourOneOfMyHoeS Jul 29, 2018 @ 2:12pm 
Originally posted by Dev:
Hello Everyone,

I cannot access the Steam store or My Account without getting this error. I also cannot access this stuff on a regular browser either. I've done quite a bit of googling to see if anyone has found a solution, and one tip I got was to make sure my time was correct on my PC. It is so now I'm stumped. Could anyone offer some advice?

Thanks

HI my i can help
Got the sam eprobleam the easyest way to fix that (my way) go on settings, next click on webbrowser and clear the cache. that`s it hope i can help all :)
robertcassel85 Aug 13, 2018 @ 8:03am 
If his didnt work then try this, i found a permanent solution https://www.youtube.com/watch?v=LfsMxd2EAW8
Last edited by robertcassel85; Aug 13, 2018 @ 8:04am
YourAverageD Aug 13, 2018 @ 8:57am 
Originally posted by robertcassel85:
If his didnt work then try this, i found a permanent solution https://www.youtube.com/watch?v=LfsMxd2EAW8
Hey thanks bro but I just reinstalled windows and it seemed to fix the issue. I appreciate your help!
=Рина- Aug 13, 2018 @ 1:04pm 
Hmm I have error -138
Mud Apr 10 @ 6:27am 
Changing DNS fixed my ERROR CODE -107. Changed the DNS from my local provider to OpenDNS.

Quick guide:
[Press window button + R]
In the Run window type "ncpa.cpl"
Right click your network card and click properties.
Double click -> Internet Protocol Version 4 (TCP/IPv4).
Click the radio button -> Use the following DNS server addresses:
- Preferred DNS server: 208.67.222.222
- Alternate DNS server: 208.67.220.220
Click OK, restart Steam.

Want an alternative DNS? You'll find some here: https://www.techradar.com/news/best-dns-server
Last edited by Mud; Apr 10 @ 6:28am
TheBear Apr 10 @ 6:42am 
Had this out of the blue a few days ago.

Went away on its own, today it just started again.
No idea whats causing this, made a thread about it.
Were a few other people with the same issue but couldnt figure it out.

changing DNS is like taking a hammer to window to fit it in the frame.
thats not a solution.

Something is happening on steams side, or to turn this around.
If this is me, it would happening every single time i try to open the store.
If its the ISP, it would also need to happen on the app for iOS for example or if i browse using safari/edge/chrome, it doesnt.

So its just the steam program for windows 10 thats mucking up, occassionaly and very very randomly.

Never ever had this issue before.

Still not a huge deal as it tends to go away on its own after some refreshes or, funny enough, visiting (or posting on) the discussion forums.
Originally posted by TheBear:
Had this out of the blue a few days ago.

Did you delete the Web Cache from within the Steam client ?

http://i.imgur.com/T48EoWF.gifv

https://steamcommunity.com/discussions/forum/search/?gidforum=882959061466924237&include_deleted=1&q=%22Error+Code+-107%22
Originally posted by TheBear:
No idea whats causing this, made a thread about it.
If it was on Steam's side, then you would not have to worry about making another thread about it. The millions of others that would be having the same issue would be doing that, surely.
TheBear Apr 10 @ 7:01am 
Originally posted by The Giving One:
Originally posted by TheBear:
Had this out of the blue a few days ago.

Did you delete the Web Cache from within the Steam client ?

http://i.imgur.com/T48EoWF.gifv

https://steamcommunity.com/discussions/forum/search/?gidforum=882959061466924237&include_deleted=1&q=%22Error+Code+-107%22
Originally posted by TheBear:
No idea whats causing this, made a thread about it.
If it was on Steam's side, then you would not have to worry about making another thread about it. The millions of others that would be having the same issue would be doing that, surely.

Yes i cleared the cache on the day it was very frequent.
Didnt matter in the slightest.

The suggestion in that video some posts back, doesnt help either because steam isnt even listed to begin with in the hosts file.

This is on steams side of things, or else i'd face the same issue in the browser on this same computer aswell, and i dont.

This literally just started happening.
Totally random too, like before i came here to post this, had the error.
Go to discussion forum, browse around a little, go back to store page - it loads.

Makes no sense whatsoever.
Originally posted by TheBear:

Yes i cleared the cache on the day it was very frequent.
Didnt matter in the slightest.
How long did you wait after clicking on the "delete" button before you tried to see if it did the job correctly ?

Look at the main forum here. If it was on Steam's side, what do you think that forum would look like right now ?
TheBear Apr 10 @ 7:10am 
Originally posted by The Giving One:
Originally posted by TheBear:

Yes i cleared the cache on the day it was very frequent.
Didnt matter in the slightest.
How long did you wait after clicking on the "delete" button before you tried to see if it did the job correctly ?

Look at the main forum here. If it was on Steam's side, what do you think that forum would look like right now ?

I waited a while ofcourse, also tried offline mode/online mode, logging out etc.

Doesnt have to apply to everyone.
Some people might not even notice it.

As i said, right now i dont seem to have any issues either.
Its very random.

I've checked every log, checked every eventlog, checked the firewall, checked the virusscanner.
Checked for anything unusual.

Whatever happens, seems to happen server side.
And if im more specific, after a big downtime occured like last night (if you check steam status you can see that big dip?) some hours later i get issues.

Originally posted by TheBear:

The suggestion in that video some posts back, doesnt help either because steam isnt even listed to begin with in the hosts file.
Instead of this being maybe seen as not relevant information, in fact, it might be the very clue you need to isolate the problem.

Think what kind of issue would make Steam not even be in that list. Sounds possibly like a software conflict that could be relevant to me, or firewall rules changed or router security, maybe.

Are you using a router ?

Have you tried using safe mode with networking to test the Steam client in ?
TheBear Apr 10 @ 7:17am 
Originally posted by The Giving One:
Originally posted by TheBear:

The suggestion in that video some posts back, doesnt help either because steam isnt even listed to begin with in the hosts file.
Instead of this being maybe seen as not relevant information, in fact, it might be the very clue you need to isolate the problem.

Think what kind of issue would make Steam not even be in that list. Sounds possibly like a software conflict that could be relevant to me, or firewall rules changed or router security, maybe.

Are you using a router ?

Have you tried using safe mode with networking to test the Steam client in ?

I've tried everything, i've checked the router if it blocks anything, it doesnt. (not steam anyway)

The "missing" hostfile entry is actually good, as you're supposed to remove it if you happen to run into this issue, according to the video.

Also, again, i'd see the same issue on the store using any browser on this computer, and i dont.
The webadress is exactly the same regardless of medium used. (namely store.steampowered.com)
Last edited by TheBear; Apr 10 @ 7:18am
Originally posted by TheBear:

I've tried everything, i've checked the router if it blocks anything, it doesnt. (not steam anyway)
I leave this for you in case it happens again, and you wish to troubleshoot further :

Bypass the router with an ethernet cable directly from the source unit (modem) to the computer. Bypass all wireless hardware and connections, temporarily, then test the Steam client itself using this connection.

If no joy still, boot the PC into safe mode with networking, while connected with ethernet, and further troubleshoot the issue.

Windows 10 may not always do a great job of taking care of driver updates, if you use it that way that is. So check the manufacturer's website for any new drivers for network controller devices. Hope that helps.

See the search result link I posted previously. You never know, as something someone posted a long time ago might help you out also, when they had this error code and found a solution.
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Date Posted: May 23, 2018 @ 12:06pm
Posts: 193