Game refund request :: Help and Tips

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server controller May 12, 2019 @ 4:31am

Game refund request

Requested a refund for Mordau that I bought today for 25EUR, I have 1.7h playtime as it shows in my profile but it says I am not eligible for a refund. What? Help?

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Showing 1-15 of 16 comments

[THG] WHOLF⚡ May 12, 2019 @ 4:33am

When did u bought it?

Contact support about it?

Refund it with a good reason, once proceeded you need to wait.
If this isn't working, mind providing a screenshot or something?

Last edited by [THG] WHOLF⚡; May 12, 2019 @ 4:33am

server controller May 12, 2019 @ 4:34am

Originally posted by ShadiX ✪:
When did u bought it?

I said "bought today" in the post.

LowJack_VA1 May 12, 2019 @ 4:40am

If it's a game you used a key to add it to your library, those are not refundable by Steam.

Dr.Shadowds 🐉 May 12, 2019 @ 4:41am

So you can't click on request refund when you visit the game from the support page?

Have you in the past abuse the refund system to get blacklisted, only to forget you where blacklisted?

Contact support if you want.
Steam support > My account > Data related to my account > scroll to the bottom click on contact support.

server controller May 12, 2019 @ 4:42am

Originally posted by LowJack_VA1:
If it's a game you used a key to add it to your library, those are not refundable by Steam.

It's directly bought from Stea.

server controller May 12, 2019 @ 4:42am

Originally posted by Dr.Shadowds 🐉:
So you can't click on request refund when you visit the game from the support page?

Have you in the past abuse the refund system to get blacklisted, only to forget you where blacklisted?

Contact support if you want.
Steam support > My account > Data related to my account > scroll to the bottom click on contact support.

I can but theres a red "X" sign next to "2 hours of playtime"'

This is my second time refunding, haven't abused anything.

LowJack_VA1 May 12, 2019 @ 4:46am

Just saying, the refund system is acting like this a game added by a key. I see this all the time when I add a game by keys.

server controller May 12, 2019 @ 5:01am

What am I supposed to do then?

Originally posted by LowJack_VA1:
Just saying, the refund system is acting like this a game added by a key. I see this all the time when I add a game by keys.

LowJack_VA1 May 12, 2019 @ 5:09am

You have already been pointed to Steam Support's website, use it!!! You are not helpless here.

SpunkyJones May 12, 2019 @ 5:11am

Originally posted by matt:
What am I supposed to do then?
Originally posted by LowJack_VA1:
Just saying, the refund system is acting like this a game added by a key. I see this all the time when I add a game by keys.

You’ve been told, read.

Contact support if you want.
Steam support > My account > Data related to my account > scroll to the bottom click on contact support.

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