Teehee Jun 29, 2019 @ 8:19am
Steam guard Authenticator doesn’t show code
I bought a new phone recently and downloaded the steam app, but whenever I go onto the steam guard page in the app, my code is not there (the steam guard symbol (shield and steam logo) is there but the code isn’t). How to fix?

Possible problem?:
- still logged onto steam with my old phone
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cSg|mc-Hotsauce Jun 29, 2019 @ 8:21am 
Enable the Mobile Authenticator...

https://support.steampowered.com/kb_article.php?ref=4440-RTUI-9218

What you did was just download the app.

:qr:
Last edited by cSg|mc-Hotsauce; Jun 29, 2019 @ 8:22am
Teehee Jun 29, 2019 @ 8:25am 
Originally posted by cSg|mc-Hotsauce:
Enable the Mobile Authenticator...

https://support.steampowered.com/kb_article.php?ref=4440-RTUI-9218

What you did was just download the app.

:qr:
Nope i have enabled it.
The page says "You'll enter your code each time you lenter your password to sign in to your steam account"
and the only options i have on that page is "help" and "remove Authenticator"
The author of this thread has indicated that this post answers the original topic.
J4MESOX4D Jun 29, 2019 @ 8:27am 
The app has to be transferred rather than simply just installed on a new device.
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Date Posted: Jun 29, 2019 @ 8:19am
Posts: 5