High CPU and RAM Usage by AV-Software during Steam-Downloads

[Countrymusics]

As the title says...

We are talking about the AV-Software "Avira".

Process "AntiVir WebGuard WFP Service (32Bit)" showing a CPU-Usage of 82%!

Process "Avira.SystemSpeedup.RealTimeOptimizer" showing a CPU usage of 15% and a RAM-Usage around 12gb which increases over time (up to 28gb) as the download progresses.

This leads to massive stutters and lags...

When ever I pause or cancel a steam download everything is fine again.
This started yesterday and nothing of the sort has happened to me before.
This does not happen with any other kind of download. Be it another launcher like Origin, website downloads or streaming.

My CPU is a Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz... in case thats of any importance..

There have been no hardware changes or new software installations...

Avira Support told me to restart the PC and get back to them after. Than the operator hung up on me... after letting me wait on the phone for 45 minutes...

Does anyone here have any ideas, tipps or solutions for me?


Thanks in advance!

[wuddih]

Първоначално публикувано от Countrymusics:

any suggestions for a new antivirus software?

windows defender. at least it is unintrusive snakeoil.

[shugo]

I could observe the same behavior from Avira to, for months. But not as high as 82%, still 35% was enough so that i couldn't open a picture under 5 to 10 sec from an SSD. Also the file explorer took forever to open and no my PC is not that old.
During the last big download I had a 35% CPU usage. This was the final breaking point for me to call in the customer support and they where super helpful. After one week, there software engineering team followed every last bit of information I did provided them. And finally I got the mail, where they did write that it seems to be a bug. So hopefully they will fix this behavior in the near future.

What I don’t understand is, that nobody did write to the support so they could fix that problem. I even found threads about that problem from 2018. So it’s not a new problem.

[cSg|mc-Hotsauce]

Първоначално публикувано от shugo:

I could observe the same behavior from Avira to, for months. But not as high as 82%, still 35% was enough so that i couldn't open a picture under 5 to 10 sec from an SSD. Also the file explorer took forever to open and no my PC is not that old.
During the last big download I had a 35% CPU usage. This was the final breaking point for me to call in the customer support and they where super helpful. After one week, there software engineering team followed every last bit of information I did provided them. And finally I got the mail, where they did write that it seems to be a bug. So hopefully they will fix this behavior in the near future.

What I don’t understand is, that nobody did write to the support so they could fix that problem. I even found threads about that problem from 2018. So it’s not a new problem.

Valve knows... https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

[shugo]

Първоначално публикувано от cSg|mc-Hotsauce:

Valve knows... https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

:qr:

Yeah Valve nows that it could lead to problems, but why did nobody talk to the one who created that problem? What I mean is, I had that specific problem with Avira and not Valve, so why not talking to the right people, from the beginning?

Avira told me that this behavior is not normal and shouldn’t happen. And for a long time I did not have that proplem. So why not ask them for help and tell them hey there is an issue and then they can solve it.

[TresTresTres]

It's not a problem of Valve, it's some bug in Avira. You must submit a trouble ticket with detailed problem description and how to reproduce it (it's real problem - if things happen when some game updates - you'd definitely want some cooperation from the game dev to release some "test" update that will cause the problem). Any application can write and read any files it needs to and has permissions, so it's AV software duty to not make your life a nightmare.

[shugo]

That was what I did with Avira, so they found out about the bug and now they can solve it.

[The Giving One]

Why do you not have real time scan exceptions for all of Steam and games in Avira settings anyway ?

[shugo]

Първоначално публикувано от The Giving One:

Why do you not have real time scan exceptions for all of Steam and games in Avira settings anyway ?

First of all webguard and real time scan are two different defence systems for Avira. One is protecting all things on the PC and scanning for bad behavior and the other one is for guarding the entrance to the PC. (at least now I after the ticket I think so)

So I have set the rules for the real time scanning, but the webguard is a different system in avira. That means the exception for real time scan, is only for real time scans of the files on the PC (please don’t quote me for that, that’s what I think it does the most time), running apps and what they do and the files behavior already on the PC.

The webguard has it’s own settings and exceptions, but and there is one of the problems, it scans the whole internet (network) transfer form the PC, but as exception you can only ad urls (what is nonsens for steam and other platforms), file types and you can selcet some files like Archive (*.zip, *.rar …).

So I had already the exception for Steam and the whole HDD I use for steam (I know I can download every game after I delete it, but I want all the games ready to play) but because they are two different systems, that will not work.

[Muppet among Puppets]

What is the use of a web guard anyway?

[Satoru]

Първоначално публикувано от Muppet among Puppets:

What is the use of a web guard anyway?

It’s functionally techno nonsense to sell copies of anti virus

[shugo]

Първоначално публикувано от Muppet among Puppets:

What is the use of a web guard anyway?

It can stop sql-injectios, and that can be placed in adds on websites. That's one thing they the webguard does.

I know, and I do, you can use addblock and NoScript in Browser, and I did use both but something got through on an online news side (they only rent these adds from a content deliverer and that’s it for them, they don’t check for such things in adds) and the webguard did stop that.

there are people for them its snake oil and than I have seen the use of it. So for me personly it's a little bit more safety.

[Muppet among Puppets]

Първоначално публикувано от Satoru:

Първоначално публикувано от Muppet among Puppets:

What is the use of a web guard anyway?

It’s functionally techno nonsense to sell copies of anti virus

Once i got one of these +60$ antivirus things for free.
When i was done doing the settings, i noticed i only had left the free version aspects activated.
The rest was useless or covered by things you can get elsewhere, open source.

[Muppet among Puppets]

Първоначално публикувано от shugo:

Първоначално публикувано от Muppet among Puppets:

What is the use of a web guard anyway?

It can stop sql-injectios, and that can be placed in adds on websites. That's one thing they the webguard does.

Are sql injections not meant to get into the server?

[shugo]

Първоначално публикувано от Muppet among Puppets:

Първоначално публикувано от shugo:

It can stop sql-injectios, and that can be placed in adds on websites. That's one thing they the webguard does.

Are sql injections not meant to get into the server?

yes my bad I did mean something different, but webguard is also protecting for such behavior on websites.

What I realy did mean was drive-by downlaods in adds. That one happend for me. Sorry for the confusion. I did read up on both to wirte the right thing, but didn’t write the right thing.

(I think everyone did notice it, english is not my first language)

[Muppet among Puppets]

Първоначално публикувано от shugo:

Първоначално публикувано от Muppet among Puppets:

Are sql injections not meant to get into the server?

yes my bad I did mean something different, but webguard is also protecting for such behavior on websites.

What I realy did mean was drive-by downlaods in adds. That one happend for me. Sorry for the confusion. I did read up on both to wirte the right thing, but didn’t write the right thing.

(I think everyone did notice it, english is not my first language)

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