Changing email when I dont have access

[RedAugustus]

I recently got a new phone and the old one was how I recovered my passwords and linked accounts to it as well. I've got a new phone and lost my two primary emails, which has my steam account etc, and I cant change my number or email on here unless I have access to it.

I filled out the required information to remove these things, but after I completed the form, it says theyre going to send me a notification email to the one I said I can no longer access. Is there a way to tell them again I cant get onto my email? It even says on the ticket "new email" but yet they are sending me the notification email to the one I told them I cant get on? Does this make sense to anyone?

I updated the ticket right after asking if they could send it to my new email provided but I dont know how steam resorts these things if its human or robot. Anyone have any experience with losing your email and phone and steam coming through to help them? I really dont want to lose my library of games I worked hard for.

[Cathulhu]

https://help.steampowered.com/wizard/HelpWithLogin

[RedAugustus]

Originally posted by Cathulhu:

https://help.steampowered.com/wizard/HelpWithLogin

Dude, its what I just did to change my email. Asked if I used in cd keys or steam cards on my account, and I gave them the proper info.

[mimizukari]

Originally posted by Universal7:

Originally posted by Cathulhu:

https://help.steampowered.com/wizard/HelpWithLogin

Dude, its what I just did to change my email. Asked if I used in cd keys or steam cards on my account, and I gave them the proper info.

u have to wait for them to respond then, nothing we can do.

[RedAugustus]

Originally posted by Yuiko:

Originally posted by Universal7:

Dude, its what I just did to change my email. Asked if I used in cd keys or steam cards on my account, and I gave them the proper info.

u have to wait for them to respond then, nothing we can do.

They said there going to respond to the email I told them I have no access to. Why would that be something that they would do?

[mimizukari]

Originally posted by Universal7:

Originally posted by Yuiko:

u have to wait for them to respond then, nothing we can do.

They said there going to respond to the email I told them I have no access to. Why would that be something that they would do?

because that's the email on the account. don't use expendable emails/isp emails. only use emails you can recover like gmail or your own webserver

[RedAugustus]

Originally posted by Yuiko:

Originally posted by Universal7:

They said there going to respond to the email I told them I have no access to. Why would that be something that they would do?

because that's the email on the account. don't use expendable emails/isp emails. only use emails you can recover like gmail or your own webserver

I realize thats the email on the account, but when I recover due to "i cant access this email", they go ahead and send it to that one? lol what?

[RedAugustus]

Could a steam rep or whoever, please chime in. This is pretty important.

[999999999]

Steam support is NOT here. Reply to your ticket.

[RedAugustus]

Originally posted by 999999999:

Steam support is NOT here. Reply to your ticket.

I replied to the lil ticket they setup and said I dont have access to the email which is the reason for my recovery. But I'll use some patience.

[RedAugustus]

Support messaged me and changed my email to the one requested. Looks like I can res easy.

Mods can close this topic/forum.