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Steam Refund Policy
Refunded a game that I had played for a total of 5 minutes because it wouldn’t work as advertised.

I have returned quite a few games in the past few months, majority of them I played less than 30 minutes. The remainder I played for less than the 2 hour limit.

Got a refund today and a response that said something along the lines “Refunds aren’t meant to allow you to play games for free, if we think that is what you are doing we will not refund you next time”.

Well on the Steam Refund Policy page it says that games can be returned for basically any reason and even lists that “not liking a game” is also a valid reason, so long as they haven’t been played more than 2 hours and haven’t been bought more than a certain timeframe ago.

If they are going to pick and choose when to follow their own Refund Policy, I would encourage them to update their policy and be more specific.

I don’t like to do shady things like calling my bank and filing a charge back, but if they refuse to refund me and I am clearly within their guidelines, that is something I may have to do.

Just my 2 cents. Cheers.
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Сообщения 7690 из 110
Автор сообщения: Start_Running
Автор сообщения: TenzoG™ - JD


"You can request a refund for nearly any purchase on Steam—for ANY REASON. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and JUST DIDN'T LIKE IT.."

source: https://store.steampowered.com/steam_refunds/

I suggest you read it yourself, I uppercased the important parts.

Now tell me what "just didn't like it" means? Valve is in the wrong here and you can easily see that.
You will note a no point does it say you will be allowed to do so repeatedly/indefinately. And In fact it clearly states that they will revoke the priv if they deem you to be abusing the priv. They don't need to put numbers. Since it's not a bout a number of incidents but rather a pattern of behaviour.




Автор сообщения: Start_Running
Автор сообщения: TenzoG™ - JD


"You can request a refund for nearly any purchase on Steam—for ANY REASON. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and JUST DIDN'T LIKE IT.."

source: https://store.steampowered.com/steam_refunds/

I suggest you read it yourself, I uppercased the important parts.

Now tell me what "just didn't like it" means? Valve is in the wrong here and you can easily see that.
You will note a no point does it say you will be allowed to do so repeatedly/indefinately. And In fact it clearly states that they will revoke the priv if they deem you to be abusing the priv. They don't need to put numbers. Since it's not a bout a number of incidents but rather a pattern of behaviour.

That clause is invalid because of the first clause with a clear outline. There weren't any numbers attached to the end of each word that would allude to that part of the contract so therefore its a "standalone" clause which means that all the words are their default in definition without altercation or "conditions" that connect to a greater meaning.

You can literally hire lawyer and they would tell you the exact same thing, as long as there aren't any numbers/symbols that would connect the word to a condition to that specific term used, its definition is the default to what it means in a accredited legal dictionary.

And valve clearly has not put any symbols or numbers to the terms and sentences for: "Refund, Any Game, for any reason, just didn't like it"

So in other words they are sueable for: Breach of contract - an act of breaking the terms set out in a contract"
At the end of the day the refund policy is what it is. You aren't allowed to use it to demo games, that is how the policy currently stands hence why there are warnings given out for demoing games and refunding. I wouldn't hold my breath on the policy changing due to being too cheap to purchase a game or too lazy to watch/read a review.
Автор сообщения: The Living Tribunal
At the end of the day the refund policy is what it is. You aren't allowed to use it to demo games, that is how the policy currently stands hence why there are warnings given out for demoing games and refunding. I wouldn't hold my breath on the policy changing due to being too cheap to purchase a game or too lazy to watch/read a review.

So your fine with consumer abuse? American Express, Bank of America lay out their terms with conditions attached to each word used. I assume you noticed it when you sign up for credit cards? Cashback, unlimited, No annual fee, Up to x% interest all have little numbers and symbols that allude to extra conditions to that term used.

Thats why its called "Terms and conditions" because it's words with specific and clear conditions that MUST BE FOLLOWED IN ORDER TO BE VALID.
Отредактировано Cyber2B; 15 мая. 2021 г. в 21:09
Автор сообщения: davidb11
Sorry, but this is how contracts work. No one can claim that the second clause is nullified by the first.
THat's literally against how contract laws work. PERIOD.
Hands down.
It is set in stone. It is more set in stone than the laws of physics themselves, and they're very stable.
Except near a black hole.

You obviously are poor in legalease.

Terms and conditions in other words are Words with conditions that must be followed in order to be valid.

" Refund for any reason "-- if there are no TINY symbols or numbers alluding to additional information, therefore it is legally a standalone word without strings attatched.

The law doesn't care about your morals or "why you think", the law is firm and concise, wether you think its wrong or right. Good and bad morals don't exist in a courtroom.

Автор сообщения: TenzoG™ - JD
Автор сообщения: The Living Tribunal
At the end of the day the refund policy is what it is. You aren't allowed to use it to demo games, that is how the policy currently stands hence why there are warnings given out for demoing games and refunding. I wouldn't hold my breath on the policy changing due to being too cheap to purchase a game or too lazy to watch/read a review.

So your fine with consumer abuse?
No, which isn't what is occurring. I am also against developer abuse as well. Someone "purchases" a game, demos it, and because they were too lazy to watch a review decides the game wasn't good and requests a refund. The developers, which others do in fact enjoy their game, would take a hit as the money will be removed from their possession and go back to the person who couldn't be bothered to watch a review. Do this several dozen times and before long the developers are out money and have invested time, money and effort into losing money. This can also occur due to people simply wanting to not want to spend money on games and instead will want to keep recycling the same transaction over several games. I'm certain if your father suddenly had money removed from his bank account because the employer felt they didn't do a good enough job after working, this would affect your household. Again, at the end of the day the refund policy is what it is and i wouldn't hold my breath for it to change.
Автор сообщения: davidb11
And yet, the contract one makes with Valve is a legally binding contract held in U.S. Law.
It is set in stone.
You literally are not allowed to claim otherwise.

Having your account period required you to agree to the Subscriber Agreement.
A contract, which is bound with Terms and Conditions.

You're basically trying to get out of a demonic contract here. :P
You can't get out of one of those. Unless you have a lot of powerful friends.

Terms and conditions

"You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

This clause doesn't have any conditions attached to key terms that allude to additional information, therefore the consumer can legally assume it means exactly what it would mean in any legal dictionary under US law as there are no "conditions" that come extra.
Автор сообщения: TenzoG™ - JD
Автор сообщения: Start_Running
You will note a no point does it say you will be allowed to do so repeatedly/indefinately. And In fact it clearly states that they will revoke the priv if they deem you to be abusing the priv. They don't need to put numbers. Since it's not a bout a number of incidents but rather a pattern of behaviour.

That clause is invalid because of the first clause with a clear outline. There weren't any numbers attached to the end of each word that would allude to that part of the contract so therefore its a "standalone" clause which means that all the words are their default in definition without altercation or "conditions" that connect to a greater meaning.
You're free to believe that. But Valve will and has acted on that clause already. And its been held up. Go talk to a lawyer. They'll tell you the same.

You can literally hire lawyer and they would tell you the exact same thing,
AAnd you can hire a doctor that will tell you the Homeopathy works. WHat's your point?

And valve clearly has not put any symbols or numbers to the terms and sentences for: "Refund, Any Game, for any reason, just didn't like it"
Yes. Your refund can be for anty reason. within the time period. But as said, They never said they would let you do this without limit.

The reasons you can use to justify your refund are technically uunlimited. The number of times they'll let you refund isn't.|
Автор сообщения: The Living Tribunal
Автор сообщения: TenzoG™ - JD

So your fine with consumer abuse?
No, which isn't what is occurring. I am also against developer abuse as well. Someone "purchases" a game, demos it, and because they were too lazy to watch a review decides the game wasn't good and requests a refund. The developers, which others do in fact enjoy their game, would take a hit as the money will be removed from their possession and go back to the person who couldn't be bothered to watch a review. Do this several dozen times and before long the developers are out money and have invested time, money and effort into losing money. This can also occur due to people simply wanting to not want to spend money on games and instead will want to keep recycling the same transaction over several games. I'm certain if your father suddenly had money removed from his bank account because the employer felt they didn't do a good enough job after working, this would affect your household. Again, at the end of the day the refund policy is what it is and i wouldn't hold my breath for it to change.

Lol your morals don't count in a court of law. What is set in stone must be respected by the contractor and the contractee

If you lose your job and can't find another one for a while, the landlord or bank you pay can legally make you homeless if you don't pay your debts, because it's written in a contract.

They don't care if your suffering or if you will die on the asphalt, they will act without hesitation even though it is seen as cruel and unjust to do to a human being. A contract is a contract, there is no room for errors or morals.
Автор сообщения: Start_Running
Автор сообщения: TenzoG™ - JD


That clause is invalid because of the first clause with a clear outline. There weren't any numbers attached to the end of each word that would allude to that part of the contract so therefore its a "standalone" clause which means that all the words are their default in definition without altercation or "conditions" that connect to a greater meaning.
You're free to believe that. But Valve will and has acted on that clause already. And its been held up. Go talk to a lawyer. They'll tell you the same.

You can literally hire lawyer and they would tell you the exact same thing,
AAnd you can hire a doctor that will tell you the Homeopathy works. WHat's your point?

And valve clearly has not put any symbols or numbers to the terms and sentences for: "Refund, Any Game, for any reason, just didn't like it"
Yes. Your refund can be for anty reason. within the time period. But as said, They never said they would let you do this without limit.

The reasons you can use to justify your refund are technically uunlimited. The number of times they'll let you refund isn't.|

Then is has to be LEGALLY CLEARLY STATED with ADDITIONAL CONDITIONS

Why do you think banks, lease agreements, credit cards have little tiny numbers and symbols used at the end of each term? Because its a indication of a LIMITATION, no such exists for the written one by valve.

So you still are wrong for trying to use your dumb morals in a legal situation. Do you think a bank cares if you lose your job and can't afford mortgage payments? Do you think a landlord will not evict you because you can't pay rent? Nobody in the legal world cares about morals, if its set in stone, then there is no "exceptions" unless there is a clear indication that an exception exists.

So If I have to uphold my end of the bargain, legally the contractor has to do so as well.
Автор сообщения: davidb11
And the legality of all contracts on Valve are set in stone and valid.
You cannot claim otherwise.

And you have yet to explain why the world economy hasn't collapsed by the 12 billion or so lawsuits that would have all been filed if you were right.
You must explain this or redact your claims.

Doesn't dismiss that i'm still right wether your morals agree or not. The reason companies are abusive is because people let it happen. It just takes the right person, at the right time and place to take action.

And you can clearly see there are no additional conditions for the terms used in the ToS..

Its like staying in a abusive relationship, you know its wrong but you let it happen anyways because you feel powerless, but only because you didn't do anything about it.

Kind of see why the rich stay rich and the poor stay poor?

Отредактировано Cyber2B; 15 мая. 2021 г. в 21:34
Автор сообщения: davidb11
You need to provide evidence.
Period.

OR I instantly win by default, and you don't want that. :P


Автор сообщения: davidb11
You need to provide evidence.
Period.

OR I instantly win by default, and you don't want that. :P

For this specific case it has evidence. Valve threatened to stop offering a refund because they "feel like it" when it is clearly against the terms to do so.

Are you mad that i'm giving you facts and not feelings? You can think that way its common with people who love to be bent over.

At the end of the day wether you agree with me or not, doesn't matter, you wanted to debate, I relayed legal facts, you gave me feelings. If you didn't care so much you wouldn't have replied to my OG comment to this mans post.
Отредактировано Cyber2B; 15 мая. 2021 г. в 21:44
The amount of time y'all waste arguing about terms and conditions for no real reason other than perhaps because you're bored is mind numbing. Just buy the games you like, use the refund policy only when necessary, and be happy.
Автор сообщения: Matt
The amount of time y'all waste arguing about terms and conditions for no real reason other than perhaps because you're bored is mind numbing. Just buy the games you like, use the refund policy only when necessary, and be happy.

Its good insight and education to anyone reading, it's helpful to be educated in basic legalease and it is probably helpful to those who have had cases where valve threatened them or flat out stopped issuing refunds, it probably gave them hope that they can do something about it.

So if anybody who can't refund anymore, they can simply layout what I said here and valve would probably give them what they want without hesitation, knowledge is power.

Valve wouldn't risk going to court and waste money over refunds, hence why many court proceedings never happened because they probably just offered the refund and maybe free store credit to "hush hush" despite their issued warnings. -- I worked customer relations, if something wasn't right, wether we were right or wrong, we would still give an incentive.

I don't hate anyone despite what they say to me, at the end of the day its up to them wether they want to confirm the truth, as long as I know the facts and have double checked to confirm they are correct with legal sources and studies from accredited universities like Harvard Law, Yale Law, Oxford and many respected sources.
Отредактировано Cyber2B; 15 мая. 2021 г. в 22:03
Автор сообщения: TenzoG™ - JD
That clause is invalid because of the first clause with a clear outline.
Nowhere is the ABUSE clause invalidated.
You are not entitled to unlimited refunds, as it does not state such, nor do they have to specify a specific amount to be seen as abuse; it just has to be a pattern.

Автор сообщения: TenzoG™ - JD
There weren't any numbers attached to the end of each word that would allude to that part of the contract so therefore its a "standalone" clause which means that all the words are their default in definition without altercation or "conditions" that connect to a greater meaning.
Contracts are in their entirety and you must read and apply the contract, in its entirety in order to understand other sections. Cherry-picking, especially when something is not defined as you believe it to be, will not help any case.

As I'll mention, they don't need to specify a number which means it is not unlimited, let's take a close look:
Abuse

Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you.

Now, let's focus on important word choice here:

If you have any reason to want to refund, they offer you a refund. Note it's an offer, not mandatory. It does not say that they must refund everything for any reason regardless of the number of times you request it.

Now, the word abuse in this case; To use improperly or excessively; misuse.

Notice the word excessively? If they offer a refund, and you have an excessive amount of requests to use this offer, then they may stop offering them to you.

Finally, misuse which in this case; To mistreat or abuse - so it goes full circle to abuse, and mistreating a system in which you're given an offer, but the offer is not unlimited and can be prone to abuse, which is why they mention if it appears which allows them to make the judgement on such, to determine a limitation based upon how frequently and/or in total you've used it, which can be abusing the system; ie, to improperly use.

Автор сообщения: TenzoG™ - JD
You can literally hire lawyer and they would tell you the exact same thing, as long as there aren't any numbers/symbols that would connect the word to a condition to that specific term used, its definition is the default to what it means in a accredited legal dictionary.
In this case it's standard dictionary, easily defined, and clearly up to Valve to determine if you appear to be abusing the system, which any competent lawyer would not take your case, but many lawyers will take any case just to get a hefty payday - the issue is you'll be paying both parties bills per your agreement with Valve, likely in arbitration.

Автор сообщения: TenzoG™ - JD
And valve clearly has not put any symbols or numbers to the terms and sentences for: "Refund, Any Game, for any reason, just didn't like it"
Yet we're speaking of law, since there's a distinct lack of being unlimited, it comes down to if your movement or claim in law has merit (it doesn't), and if it's in good or bad faith; this is bad faith, and that this is also considered frivolous.

Автор сообщения: TenzoG™ - JD
So in other words they are sueable for: Breach of contract - an act of breaking the terms set out in a contract"
They'd be well within contract, and even if you tried a legal move against them, you're under contract for how it'll be handled as well as payment.

Автор сообщения: TenzoG™ - JD
I don't live in the US but if I did I would instantly send this case to a lawyer in a heartbeat, i'm going to see if any lawyer online wants to give a 2nd opinion on this matter, they might even try to find this guys and see if they want to initiate a lawsuit for cash.
You don't need to live in the US to realize a contract can have a clause about one thing directly related to another. It does not specify that you have unlimited refunds, hence why the ABUSE part of it even exists, so you do not have a claim of "that clause is invalid because of the first".
Автор сообщения: TenzoG™ - JD

Then is has to be LEGALLY CLEARLY STATED with ADDITIONAL CONDITIONS
It is stated as clearly as it needs to be.
Clear enough for those that actually read it, to understand it.
But hey you're welcome to try taking the matter to court. You wouldn't be the first.
The AACtried and failed on that front. The courts sided with Valve's right to refuse refunds.

Why do you think banks, lease agreements, credit cards have little tiny numbers and symbols used at the end of each term?
Because they are written in such a way that requires them.
It is possible to write these things in ways that do not require them.

Because its a indication of a LIMITATION, no such exists for the written one by valve.
They infer caveats and indication special conditions.

Me thinks you're also not quite clear as to how legal contracts function or work. A legally binding contract does not need to be written in any specific format or style. You can technically write a legal contract in rhyming couplets and it would still be binding.

Do you think a bank cares if you lose your job and can't afford mortgage payments?
That depends on the bank.
But generally that's not really their concern. You agreed to make a given payment by a given date, otherwise the bank would be empowered to enact the agreed upon penalties.

Do you think a landlord will not evict you because you can't pay rent?
Again. Depends on the land lord. And again thats niot their problem. You committed to obligations set forth by the contract you signed.

Nobody in the legal world cares about morals, if its set in stone, then there is no "exceptions" unless there is a clear indication that an exception exists.
And this is where 'Catch All terms and clauses come into play.

So If I have to uphold my end of the bargain, legally the contractor has to do so as well.
Yes and the bargain you agreed to here is that Valve will define abuse at their discration, and is wiothin their right to denty a refund, and to revoke your right to refund.
Отредактировано Start_Running; 15 мая. 2021 г. в 22:24
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