Can I refund a game with 8 hours?

[XVWiLLiaMVX]

It's Dark Souls 1 Remastered. I hate it. I tried so hard to like it but gave up after 8 hours. Is there a chance to refund it?

UPDATE: nope didn't get it. Lol everybody chill. Should've refunded immediately instead of "trying to like it".

[Dr.Shadowds 🐉]

Yes and no, it up to support to decide, just make manual ticket by choosing option "I have question about this purchase" then explain why want refund.

Also dark souls isn't a game that holds your hand experience for new comers to the series, people who actually learn the game mechanic, and learn to adapt to situations are likely to enjoy the game, those that just WANTS easy game that holds their hands for every step of the way are not gonna like the game.

[DocShady]

The refund system isn't a means to demo a game. What that said, you are outside the requirements to qualify for a refund so you will be automatically denied a refund. Create a ticket for support and request a refund

go to recent Purchases, select the game, click "I have a question about this purchase" and list why you want a refund. They will sometimes accept refund requests outside the 2 hour/14 day window.

[XVWiLLiaMVX]

Originally posted by Dr.Shadowds 🐉:

Yes and no, it up to support to decide, just make manual ticket by choosing option "I have question about this purchase" then explain why want refund.

Also dark souls isn't a game that holds your hand experience for new comers to the series, people who actually learn the game mechanic, and learn to adapt to situations are likely to enjoy the game, those that just WANTS easy game that holds their hands for every step of the way are not gonna like the game.

Duuude I died like 100 times in Sekiro and I was having a BLAST! I died a couple of times in Dark Souls and I already lost motivation. Combat is very boring.

Anyway thanks for your suggestion I'll give a shot.

[Chika Ogiue]

Originally posted by XVWiLLiaMVX:

It's Dark Souls 1 Remastered. I hate it. I tried so hard to like it but gave up after 8 hours. Is there a chance to refund it?

If you're within the two week window, there's a slim chance. Once the automated refund is denied, you'll have to request a refund manually. But bear in mind, refunds are granted on a case by case basis and Valve are currently leaning toward denying them if you're deemed significantly outside the refund window. And 8 hours is pushing it to be sure.

[potato]

you could've watched some reviews and realized the game would be too hard for you

didn't need to buy and spend 8 whole hours in it, the likelihood of refund being approved at this point is very slim

[Pscht]

Originally posted by XVWiLLiaMVX:

died a couple of times in Dark Souls and I already lost motivation.

Originally posted by XVWiLLiaMVX:

I tried so hard to like it but gave up after 8 hours.

You "already" lost motivation after "dying a couple of times" in eight hours? After trying to like it so hard?

Maybe don't "try to like" a game but refund next time.

[Aluvard]

Originally posted by XVWiLLiaMVX:

It's Dark Souls 1 Remastered. I hate it. I tried so hard to like it but gave up after 8 hours. Is there a chance to refund it?

You need to try manual refund:
Help > Purchases > click on game > "i've question about ..." > fill contact form

Be polite; describe your problem; specify the reason why you've exceeded allowed time.
Whatever decision you will get, will be the final one.

[XVWiLLiaMVX]

Originally posted by Pscht:

Originally posted by XVWiLLiaMVX:

died a couple of times in Dark Souls and I already lost motivation.

Originally posted by XVWiLLiaMVX:

I tried so hard to like it but gave up after 8 hours.

You "already" lost motivation after "dying a couple of times" in eight hours? After trying to like it so hard?

Maybe don't "try to like" a game but refund next time.

Lesson taught.
Everyone kept saying: "iT's a mAsTeRpiEcE". Next time if the game doesn't click with me within the first 30min I'll refund immediately.

[Hennix]

Originally posted by XVWiLLiaMVX:

It's Dark Souls 1 Remastered. I hate it. I tried so hard to like it but gave up after 8 hours. Is there a chance to refund it?

forget it
your last purchase was on 9th february so your outside the 14 days rule to

[potato]

Originally posted by XVWiLLiaMVX:

Everyone kept saying: "iT's a mAsTeRpiEcE".

it is a masterpiece, but like any game, it's not for everyone, it's an acquired taste and there's a steep learning curve

it's also the first dark souls game so it's pretty janky/clunky, it's 13 years old now

you would've been better off trying out elden ring as it's the most accessible souls-game

[Haruspex]

Officially, no. Under 2 hours and within two weeks in the rule.

However, sometimes exceptions are made. Select, "I have a question about this purchase" on the support page, and explain yourself. Don't count on it though.

[Kargor]

Yeah well, people on forums ALWAYS give that advice, as if the refund rules don't mean anything.

The case in question doesn't feel like anything that would warrant an exception to the rules. If they give him a refund, they could just as well change the rules.

[Joker]

Never say never I guess heh
But if you're reasoning is that you didn't like it after 8 hours I'd say you probably have an 0,1 % chance :D

[D. Flame]

Originally posted by Kargor:

The case in question doesn't feel like anything that would warrant an exception to the rules.

That's not for you to decide.

[Boblin the Goblin]

Originally posted by D. Flame:

Originally posted by Kargor:

The case in question doesn't feel like anything that would warrant an exception to the rules.

That's not for you to decide.

The rules are pretty cut and dry.

"I didn't like it." after 8 hours of playing will not get an exception.