Gökyüzü Aug 23, 2020 @ 2:58pm
Hello ı was wonderring something about support teams
Just a couple of hours ago somebody contacted me and told me that he was reported me instead of somebody else. I keept ask him "where did you see even see me?" and he just keep avoided my question. And told me if im not connected to support my acount will be banned.
But i saw it diffrently.
He send me a picture of his support answer.
"Hey there,
We need a valid proof that your report was mistaken.
Due to the age and value of the account, we realy need you to provide the original report file that you made a mistake.
If you cant provide the information that we're asking for, then we cant help you and we'll have to close this ticket. And the account that you've reported will be permanantly banned."

Does this means my account or his im confuised
Originally posted by Spawn of Totoro:
Originally posted by Gökyüzü:
I didint belive it was an acidental or something. I suspected on some other player who i was recently report for "steam achiviment cheat". I toght it was unfair that i play 100's hours to open all achivements and he opens with a 30 min. But i dont know if it was him. Either way i didint do anything wrong. And i only tell support that i dont know who is this person.

Valve investigates reports based on their own logs, they do not discuss it with users and a user would not know they were even reported until some action was taken against the account.

Valve will not discuss on-going investigations.

As has been said, it is a scam. Block and report the user. Do not provide any information.
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Showing 1-8 of 8 comments
Maxwell Aug 23, 2020 @ 2:59pm 
Last edited by Maxwell; Aug 23, 2020 @ 2:59pm
That is a scam.
:itsboshytime:
Gökyüzü Aug 23, 2020 @ 3:04pm 
Originally posted by Maxwell:
This is scam

https://steamcommunity.com/sharedfiles/filedetails/?id=177244559
Oh, i didint realize. He didint ask me to click anything else only wanted me to contect a support. And tell them this was a mistake.
cinedine Aug 23, 2020 @ 3:14pm 
Wow, I always wonder why people think they have to act on an "accidental" report.

But:

Originally posted by Gökyüzü:
We need a valid proof that your report was mistaken.
Due to the age and value of the account, we realy need you to provide the original report file that you made a mistake.

Yeah, uhm, support is supposed to have the "file" on file. They have to act on it after all.
Also what service perma-bans a user just because they received a complain about them. Without doing any investigation into the matter.
I know people shut down their brain, but this scam has so many red flags it should make you think at some point.
Last edited by cinedine; Aug 23, 2020 @ 3:15pm
Miss Ann Thrope Aug 23, 2020 @ 3:15pm 
Originally posted by Gökyüzü:
Originally posted by Maxwell:
This is scam

https://steamcommunity.com/sharedfiles/filedetails/?id=177244559
Oh, i didint realize. He didint ask me to click anything else only wanted me to contect a support. And tell them this was a mistake.

The "support" he directs you to will also be a scammer. It may even be the same person.

We see this all the time.
Gökyüzü Aug 23, 2020 @ 3:20pm 
Originally posted by cinedine:
Wow, I always wonder why people think they have to act on an "accidental" report.

But:

Originally posted by Gökyüzü:
We need a valid proof that your report was mistaken.
Due to the age and value of the account, we realy need you to provide the original report file that you made a mistake.

Yeah, uhm, support is supposed to have the "file" on file. They have to act on it after all.
I know people shut down their brain, but this scam has so many red flags it should make you think at some point.

I didint belive it was an acidental or something. I suspected on some other player who i was recently report for "steam achiviment cheat". I toght it was unfair that i play 100's hours to open all achivements and he opens with a 30 min. But i dont know if it was him. Either way i didint do anything wrong. And i only tell support that i dont know who is this person.
The author of this thread has indicated that this post answers the original topic.
Spawn of Totoro Aug 23, 2020 @ 3:23pm 
Originally posted by Gökyüzü:
I didint belive it was an acidental or something. I suspected on some other player who i was recently report for "steam achiviment cheat". I toght it was unfair that i play 100's hours to open all achivements and he opens with a 30 min. But i dont know if it was him. Either way i didint do anything wrong. And i only tell support that i dont know who is this person.

Valve investigates reports based on their own logs, they do not discuss it with users and a user would not know they were even reported until some action was taken against the account.

Valve will not discuss on-going investigations.

As has been said, it is a scam. Block and report the user. Do not provide any information.
Last edited by Spawn of Totoro; Aug 23, 2020 @ 3:23pm
Originally posted by Gökyüzü:
We need a valid proof that your report was mistaken.
Due to the age and value of the account, we realy need you to provide the original report file that you made a mistake.
If you cant provide the information that we're asking for, then we cant help you and we'll have to close this ticket. And the account that you've reported will be permanantly banned."
This is a new level of absurd.

Wonder what happens in that world of imagination if it was gabe`s account that has been reported by accident.
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Date Posted: Aug 23, 2020 @ 2:58pm
Posts: 8