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As I have said, pointing out the bad instead of trying to extract the good.
I meant as In Dissection. English Is not my first language. Thank you for pointing it out tho. I will google how to write it properly.
Explain it and ask manually for refund for that reason.
Tell when you bought the dlc and how long you played after that.
In my eyes you get a faster reply than from epic or ubosoft. Maybe you are lucky.
On a side note, 11 $ is cheap for that item (not sure about your country). Others have to pay several times more than that, on sale.
Now take that time and check how many games could be played head-to-toe in that time frame, and then refunded.
The refunds limits are a balance between allowing breathing room for users to have second thoughts and restricting the ability to abuse the system to play through games for free.
In fact digital refunds are more lenient than retail ones nowadays. You've been unable to refund an opened game, software or media disc for the longest part of the last three decades and many online stores now offer some sort of refund channel.
Sir as I have stated this post Is not supposed to be a complain about an individual request. But a reflection about customer care and the greedy policies on taxing companies. But obviously If I am having to explain this means It was poorly written.
What you say Is very agreeable. This is why I believe more attention should be paid individually to each case.
It's not worth them changing their whole business model to keep you, no. You know they're hugely successful multi-billion dollar juggernaut business model that has seen the Steam userbase continue to grow since the Epic Game Store launched...
Some customers aren't worth keeping. Not every customer demanding a self-serving change to Steam has a leg to stand on or needs to be entertained. Imagining Steam is or is about to start hemorrhaging customers isn't a serious argument. The the refund policies at EGS and GoG aren't better. Publishers give free games away on Steam all the time, it's just not a front page section like EGS.
At the moment there's not a real reason Steam needs to do everything exactly the way Epic is doing it. I feel like when people really start demanding this sort of thing it just means they believe they can use Epic's strategies as leverage to get what they want. And yet they don't seem all that interested in actually jumping ship.
The refund policy is already MORE than the law and most other vendors, if not all. SO I have no idea why this equates to such a thing. Or even anything to do with them.
Dont waste your time here.
Just one more note: Every company that sells on any digital storefront gets more than in the past. They sell something that is unlimited and already available. No transport, no shop fee, no shelf time.
Dont worry about the companies. Care for yourself. Watch videos and reviews. And if you still buy, set a timer. Refund if needed.
I bought it on the 27th installed it yesterday and played for 4 hours (Was finishing some old game content to get reacquainted with the game before jumping into the dlc. I know It was dumb of me, lesson learned) Thank you for your nice reply and the tips sir, I might try that.
In my country it means about 6 times the price, which is about 3 or 6 meals depending on the quality of the meal. But of course If I payed Is because I have that to spare. If I cant get a refund It's ok, maybe my nephews can enjoy it one day, like other games I have purchased and ended up not liking it but do not believe it Is fair to ask for a refund.
No, because that's not a moral issue. It's a business issue.
The Epic Game Store launched 18 months ago. It's a grand experiment. And what it's doing isn't a secret so one must ask the question why hasn't every developer jumped ship to Epic? If Steam's percentage is so wrong, and such a burden...
I mean every developer has that option right? If they choose to stay on Steam, what's the issue with Steam's percentage? The reality is Epic charging less doesn't mean everyone is obligated to to match them.
And if I start a game platform and charge developers 9%, is Epic now the greedy monsters until they reduce their percentage to match mine?
Sir as I have stated this post Is not supposed to be a complain about an individual request. But a reflection about customer care and the greedy policies on taxing companies. But obviously If I am having to explain this means It was poorly written.
I used my situation only as an example, I believe yes there should be flexibility In certain cases, having played 4 instead of 2 hours in a game that is 45 to 50 hours long Is a case where I believe that.
About steam It Is starting to feel the pressure. It had to drop from taxing companies 30% to 20% yet It Is still a lot higher than Epic Games 5%. Credit card companies themselves tax about 3%.
I truly don't understand all the rampage since what I am saying Is supposed to be good for you guys too.
The only reason I can find Is that my post must have been poorly written.
First off, it's not a rampage. We're just pointing out you're WRONG. It doesn't matter whether it makes things better for us or worse. Your assumptions were incorrect and we explained why.
That's all.
And they're not TAXING companies that amount (and you can't compare that with credit cards) - that's not how these things work.
Credit cards charge that interest on money loaned. Valve are charging their fee for hosting, promoting and so on - two TOTALLY different things. But neither are TAX. I think you are very confused about things.
Part of good customer care is CONSISTENT care, if you make exceptions and let some people refund at 4 hours and don't let everyone then you create far more issues then holding everyone to the same standard.
Also FYI Epic store is not doing very well, they've admitted they are running at a loss and if it wasn't for the money they get from Fortnite they would already be out of business.
They have to BRIBE people with free games just to get people to use their platform,and they don't provide basic functions that steam has nor do they have anywhere near the playerbase steam has.
Those are some of the reasons why steam charges a higher fee. It's like if your a store you can pay 5% to get exposed to your customers or you can pay 20% to get exposed to 10 times more customers.
Plus hate to break it to you but before Steam you would have had NO REFUNDS. If you had bought physical titles you'd have no refund at all. So trying to claim that steam needs to adapt is kinda funny, as they were one of the first ones to even OFFER a refund and most sites do an identical refund policy to them
Well I didn't respond like it was... so thanks for your worthless copypasta that really adds to the quality of your post.
Someday you're going to realize the Universe doesn't care much about your beliefs.
Again, not sure where you're getting those numbers.
https://www.epicgames.com/store/en-US/about
The current system is fine for most of us already. I mean it would be better for us if all games cost a penny, and there were no limitations on refunds. That doesn't make it a good idea or even an informed one.
No, it's not poorly written. Your expectation that being the 1 millionth person to argue Steam needs to change all sorts of things purely for your benefit was going to make everyone agree with you is probably naive though.