Known issues

[TGB]

We will post the known issues in this post:

Couple selection

Issue: the couple you get is not the couple you selected on the selection screen.
Work around: After you select the couple of your choice, and until the game is loading, do not use the joystick or arrows. To skip the next menu pages, only use Space Bar (on keyboard) or Button press (with controller).

Note: You can change the difficulty while you’re in game in the settings.

We are working on a fix that will be published soon. Thanks for your understanding.

Take off blackscreen

If you are experiencing a blackscreen after taking off, play the beta version "defaultbeta" (see bellow how to access beta versions). If you still have a blackscreen on this version, please send us a mail to [e-mail].

Coop Issue

Using software like DS4Windows may start coop mode even if you play alone with only one controller. We recommand to turn it off before playing.

Crash on loading on Windows 7

There's a regression for some Windows 7 users where the game crashed when loading the splashscreen video. The workaround is use the beta "defaultbeta". See below on how to go on that beta.

Using Thai regional format

Issue for Microsoft Store version (gamepass, xbox anywhere) only
You will get stuck on the loading screen. The workaround is to set the regional format to English US. It will be fixed in the next update.

Steam initialization failed

If you get this error, try the following

• Relaunch Steam as an administrator.
  
• You also may try to check files integrity within Steam or reinstall the game.
  
• If the problem persists, please contact Steam to check on your game's license and send us a mail to [e-mail].

Save folder

The save files for the games are located here
C:\Users\<username>\AppData\LocalLow\TheGameBakers\Haven\

Sending a log file

Note that a log file while running the beta "defaultdebug" is much more helpful to developers. See below for instructions on how to run a beta version.
If a log file for debugging is asked by a developer, you can find it here C:\Users\<username>\AppData\LocalLow\TheGameBakers\Haven\Player.log
You can then either attached the log in an email to [e-mail] with a link back to the discussion thread or copy the content of the log into https://pastebin.pl/ and share the link in the discussion thread.

Beta availables

• defaultdebug (password: publicdefaultdebug): same as public version but with debug information that helps developers investigate the issue.
  
• defaultbeta (password: publicdefaultbeta): used to test some fix or features not stable enough for a public release.
  
• defaultprevious (password: publicdefaultprevious): for those having issues with the latest version.

How to run a beta version

• Right Click "Haven" in your Library
  
• Properties->Betas
  
• Here you input the password. Once validated, you should get the beta in the dropdown box.
  
• If the password is invalid, restart Steam and try again.
  
• Once you choose the beta, it will download the beta (shouldn't be that big)
  
• In your library, next to the games name, you should have the beta name in brackets.
  
• If you ever want to go back to the general release version, just choose it in the beta tab.

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FIXED ISSUES

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Using Turkish regional format (Fixed in v1.0.157)

Issue for Steam and Microsoft Store version (gamepass, xbox anywhere) only
You will get stuck missing text on the menus and no character voice. The workaround is to set the regional format to English US. We are investigating the issue.

Players who have played the demo (Fixed in v1.0.157)

Gameslots saved with the demo are not compatible with the full game. If you load a gameslot from the demo, the game will crash or run into unexpected behavior. You only need to delete the gameslot from within the game. Or better yet, if you don't have any save data to keep, just delete the enter save folder. See below "Save folder" section for the location of that folder.

Ultrawide support (Fixed in v1.0.157)

The game should run at ultrawide resolution but the list of resolution offered in the options are all 16:9 resolutions. If you happen to switch to a 16:9, you won't be able to switch back to your native resolution. For a temporary workaround, you can try the beta "defaultbeta" where a quick fix was implemented so that you can choose 16:9 or wider resolutions. See the "Beta availables" section below for the password and how to run the beta. Note that wider resolutions are not fully supported but can be used as is.