Hidden Deep

Hidden Deep

View Stats:
 This topic has been pinned, so it's probably important
Cogwheel Software  [developer] Jun 28 @ 2:53am
Troubleshooting (game is crashing or won't start)
I played beta and it worked but now the game is crashing:
Sometimes game save files gets corrupted. Enter the directory:

C:\Users\USERNAME\AppData\Local\Daedalic Entertainment GmbH

then rename or move somewhere else or delete folder Hidden Deep
It will cause to loose all your progress but if it works you can send me corrupted directory and I'll get your progress back

Screen resolution problem:
It can happen that game could not auto-detect proper resolution. In that case you can set it manually in config.dat file which is in the directory:

C:\Users\USERNAME\AppData\Local\Daedalic Entertainment GmbH\Hidden Deep

Be sure to remove # from beginning of line
If it still not working try to set Windowed=1

Missing Directx9.0c (common in Windows 11):
If the game crashes immediately without showing anything on screen even publishers logo and screen resolution problem steps (above) didn't help, follow steps below:

1. Install this package:
https://www.microsoft.com/en-ie/download/details.aspx?id=8109
2. Go to game folder in SteamApps, usually [DRIVE]:\Steam\SteamApps\common\Hidden Deep
3. Delete file runlog.dat
4. Run the game

Audio Driver problem:
If game won't run or is crashing often try to change audio driver in config.dat file (in the same path like in screen resolution problem above):
- Add hash to the first line in AUDIO DRIVER section. It should be like this:
#AudioDriver=DirectSound
- Then remove hash from the last line like this:
AudioDriver=FreeAudio DirectSound
- Save the file
- Go to game folder in SteamApps, usually [DRIVE]:\Steam\SteamApps\common\Hidden Deep
- Delete file runlog.dat
- Run the game

Antivirus software problem:
Check if your antivirus software is not blocking hdeep.exe. It should not happen but some software has this problem.
Try to disable antivir for a while and then run hdeep.exe
Last edited by Cogwheel Software; Aug 3 @ 12:44pm
< >
Showing 1-15 of 35 comments
Since this recent update. I have been horrible mid screen tearing as i run and alot of frame locking. Im not sure what happened but it just started since the update. Cannot be my hardware.

Edit: Make sure you follow suggestions from OP, also run in windowed, will help fix screen tearing and lost frames.
Last edited by HoboBooze; Aug 14 @ 9:51am
The game crashes my Stardock Fences. Keeps constantly crashing it, and it minimizes every time it crashes Fences, which is like every 5 seconds, so it's basically unplayable, even if I disable Fences, it just keeps minimizing itself without crashing Fences. So it seems to be completely incompatible with Fences. Please fix.
I'm trying to set it to 1440p but it isn't working.
Just purchased and installed. I'm getting and Exception Access Violation message when trying to start the game. I tried rebooting but that didn't solve it. Any ideas?
I just got the game and have more than enough of the required specs to run the game yet everything i do is in slowmotion?
i get exception access violation after about the first 5 or 10 mins of play. when you fire the gun at the first flying creature you come to..
Game still crashiing for me :steamthumbsdown: whathever i do.
Black Screen on startup and crashing after 10 seconds please help
nova625 Jul 11 @ 8:43pm 
Windows 11 does not work with this game currently. I have done several tests and confirmed that Windows 11 is not supported at this time.
EDIT- it works sometimes but not always
Last edited by nova625; Jul 25 @ 3:55pm
Originally posted by nova625:
Windows 11 does not work with this game currently. I have done several tests and confirmed that Windows 11 is not supported at this time.
What are you seeing exactly? The game starts up for me on Windows 11, but I also run Fences and it's not compatible with that, so it just minimizes.
hello, i want to play Hidden Deep, but when i launch the game, it cant sync with steam cloud, which causes the launch to loop and repeat indefinitely, for this reason i cant play the game. How to fix this? Also, i tried to start game in offline mode andwithout steam cloud sync, it doesnt help.
Last edited by Rozy Cosmic; Jul 12 @ 9:11am
I cant open this game in bordered mode or windowless bordered mode? Any help or suggestions? getting annoyed.
When i start the game, the game icon flashs for 1 sec in taskbar and then nothing happend.
yesturday i play it without any problems.
i try all of you Tips. Nothing works. Cant start the game.
Pls fix it fast with a new update.
Thx :)
Just got some kind of Windows_Exception error? Completely closed the game.
Was in the middle of a Challenge run, random seed, medium, 50 enemies.
< >
Showing 1-15 of 35 comments
Per page: 1530 50