Death Trash

Death Trash

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No audio SOLVED
FMOD error saying the game is unable to play audio.

Did the recommended troubleshooting step of updating audio drivers and switching between different outputs on top of that to no avail.
Hope it can get fixed so that I can actually give the game a try. :)
Last edited by なんでも; Jan 14 @ 7:56am
Originally posted by talecrafter:
Update:
There is indeed a problem with the audio system, which occured since we upgraded the audio system in the last months.
It occurs when one of the audio outputs on the system returns unexpected info and can't be initialized. While this is due to a local software issue or misconfiguration (old driver etc.) the bug here is that it would also fail initializing the audio system when one of the unused audio "devices" on the system, e.g. audio output towards HDMI monitor, failed to initialize.
As a temporary solution, if you're having no sound in Death Trash currently, try disabling the other audio outputs through the device properties.
We should also have a patch for this soon.
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Showing 1-14 of 14 comments
talecrafter  [developer] Jan 10 @ 1:54am 
Sorry to hear your'e having audio issues. You're one of a handful of people reporting this by now, so it looks like there's probably an issue with the audio system we're using, but I don't expect this to be figured out easily from our side.

I assume you're talking about the Early Access version and not the demo version.

I added a new branch "audiotest" where I uploaded a version with the latest update to the audio system. Can you check if the problem persists with this version?

Branches are switched by rightclicking the game in the library -> Properties -> Betas. Steam should update the game then. If not, try restarting Steam.
Yes, not the demo. I will give that a try today and will update you afterwards, thanks!
Update;

Unfortunately the problem still persists.
talecrafter  [developer] Jan 11 @ 2:16am 
Thanks for testing.

I read up on initialization issues with the FMOD audio system but didn't come up with a clear solution. I posted on their forum to get more guidance on troubleshooting this, as so far I only see an error ERR_OUTPUT_INIT without any additional info, and past mentions of this didn't seem to lead to clear solutions. I saw a Kraken USB headset mentioned a few times having driver problems, but since you mentioned going through multiple audio outputs, I don't think that's the issue here.

For yourself I would recommend refunding the game through the Steam Support for now, as it's not clear if this will be solved, and if, when.
We could have an audio testing branch on the always available Demo version of the game, too.
I can list the different audio outputs that I tried;

Headphone out from motherboard / Gigabyte B550i Aorus Pro AX, Realtek ALC1220-VB codec
Audio pass through on USB microphone / Shure MV7
And a weird one, headphones or speakers through audio out on Xbox One controller, connected with the wireless adapter

There's no need for me to refund, I'll gladly have supported a dev who seems to care about his craft and is listening to feedback. :)
Last edited by なんでも; Jan 11 @ 7:06am
talecrafter  [developer] Jan 11 @ 11:55pm 
Ok. I appreciate that and remain hopeful that this will be fixed longterm.

Thank you for the additional info.
talecrafter  [developer] Jan 13 @ 2:36am 
I uploaded a new version in the audiotest branch which has more extensive logging. Could you please run the game once and then send us the Player.log to team@deathtrash.com? Just to main menu and then quit again. Some "serialization layout" error might be shown on the main menu, this can be ignored.
The Player.log should be in this directory:
%UserProfile%\AppData\LocalLow\Crafting Legends\Death Trash
(you can paste it like that in the Windows explorer path display)
If you don't mind, running dxdiag once and saving its info to a text file might also be useful to us. ( https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85 )

The person from FMOD also mentioned it might be worth trying disabling the "Exclusive Mode" for each audio device in the Windows settings:
https://answers.microsoft.com/en-us/windows/forum/all/turning-off-exclusive-mode-in-windows-10-home/b724e917-aeec-4be4-b1aa-5ef655d85ded
(On my Windows 10 I needed to use the Control Panel -> Sound to get to the list of audio devices.)
Last edited by talecrafter; Jan 13 @ 2:40am
Alright, I'll do that tonight!
Holy crap I have audio!

I disabled audio output exclusive mode and tried both beta/normal branch and something seems to have gone right. Even re-enabling exclusive mode doesn't have an adverse effect on it.
Last edited by なんでも; Jan 13 @ 3:04pm
talecrafter  [developer] Jan 14 @ 12:01am 
That's great to hear. :)

I assume that Windows saves some additional info per audio device and that triggering that toggle made it save a new version of that data. But could be a lot of things. Don't know really what data Windows keeps about the devices and what settings info the drivers themselves save, too.

I'll keep this in mind when another person has the "no audio" problem.
Bet Jan 16 @ 8:25pm 
Originally posted by talecrafter:
That's great to hear. :)

I assume that Windows saves some additional info per audio device and that triggering that toggle made it save a new version of that data. But could be a lot of things. Don't know really what data Windows keeps about the devices and what settings info the drivers themselves save, too.

I'll keep this in mind when another person has the "no audio" problem.
Sent you my data. I've waited too damn long to play your game, I'll play it without sound if I have to.
aneki Jan 22 @ 3:53pm 
Having the same issue. Sound did work for me with the demo though. Tried disabling the exclusive mode for my audio device and still not working. Sent you my info.
talecrafter  [developer] Jan 24 @ 1:44am 
Thank you for reporting this. I'll reply via e-mail.
The author of this thread has indicated that this post answers the original topic.
talecrafter  [developer] Feb 2 @ 12:26am 
Update:
There is indeed a problem with the audio system, which occured since we upgraded the audio system in the last months.
It occurs when one of the audio outputs on the system returns unexpected info and can't be initialized. While this is due to a local software issue or misconfiguration (old driver etc.) the bug here is that it would also fail initializing the audio system when one of the unused audio "devices" on the system, e.g. audio output towards HDMI monitor, failed to initialize.
As a temporary solution, if you're having no sound in Death Trash currently, try disabling the other audio outputs through the device properties.
We should also have a patch for this soon.
< >
Showing 1-14 of 14 comments
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