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Rhox

Dec 8, 2022 @ 6:33am

Can't launch the game

Verified the local files, uninstalled and reinstall the game. But still can't play the game.

A developer of this app has marked a post as the answer to the topic above.
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Originally posted by Ubi-Thrupney:

Hey everyone,

I appreciate each of you letting us know about these crashing issues. Back when this thread was created, we had a persistent crashing issue following a major patch. That issue has now been resolved, so I'm confident any further crashing reports are not the same issue, and we can solve them with some local troubleshooting.

In any instance of a crash, I'd always recommend starting with our troubleshooting guide[ubi.li]. The steps we've listed in this guide have been shown to fix the vast majority of crashing issues with our games. In particular from the guide, please make sure you are running the game with administrator rights, you've verified the game files, you've got your graphics drivers and Windows install fully updated, and you've (at least temporarily, for testing) deactivated all background programs.

If that doesn't work, I recommend going on to the system files support article[ubi.li]. The two files it describes can be used by our support specialists to check some system details, and check for any errors Windows itself has logged, which often allows us to give more specific and targeted troubleshooting recommendations. We can't do that here on the forum, though, so once you've got those two files prepared, please reach out to our support specialists directly at the link below.

Open a support ticket with Ubisoft Support[ubi.li]

If there are questions about this process, or for further information about our recommended steps, I strongly recommend creating a new thread, and fully describing your crash (when it happens, if there are any error messages, and which troubleshooting steps you've already tried). This makes sure we're in a better position to give relevant troubleshooting advice specific to your issue.

- Ubisoft Support

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Showing 61-75 of 533 comments

altarius

May 2, 2019 @ 1:31pm

Originally posted by Asero:
I am not sure about you guys but whenever I start to launch anno 1800 I get the following error:

IDXGISwapChain::Present failed with error DXGI_ERROR_DEVICE_REMOVED.
GetDeviceRemovedReason returned 0x887a0006

Anyone know if there is a fix for this? From what I gather it has to do with the game trying to launch with DirectX12, and I cannot for the life of me figure out how to launch it with DirectX11 since that seems to fix it.

go to Documents/Anno 1800/config and look into the file. to switch between DX versions, change the device type from DX12 to DX11 or otherway round.
People also said, that especially when having dx12 problems, one should check whether the display adapter is set to 0.

#61

Asero

May 2, 2019 @ 1:46pm

Originally posted by altarius:
Originally posted by Asero:
I am not sure about you guys but whenever I start to launch anno 1800 I get the following error:

IDXGISwapChain::Present failed with error DXGI_ERROR_DEVICE_REMOVED.
GetDeviceRemovedReason returned 0x887a0006

Anyone know if there is a fix for this? From what I gather it has to do with the game trying to launch with DirectX12, and I cannot for the life of me figure out how to launch it with DirectX11 since that seems to fix it.

go to Documents/Anno 1800/config and look into the file. to switch between DX versions, change the device type from DX12 to DX11 or otherway round.
People also said, that especially when having dx12 problems, one should check whether the display adapter is set to 0.

You are a true life-saver! That worked, much obliged~!

#62

Anmaril

May 2, 2019 @ 1:51pm

It works now but it is really concerning that any change on their online service renders the game unusable, especially when I play it always offline, it can't even connect it as I don't allow it.

#63

Jin Shepard has Anno 1800

May 3, 2019 @ 8:25am

Glad some agree on that at least - that it isnt right that we cannot play offline without doing all sorts of wacko things because uplay is crapped on ( still stinks) I wonder what is required for it to be always connected..

#64

agnieszkasakowska has Anno 1800

May 4, 2019 @ 12:51am

I have the same problem. Game is working 10-30 min
and error: IDXGIswapChain:::Present failed with error DXGI_ERROR_DEVICE_REMOVED

#65

Licenturion has Anno 1800

Dec 8, 2022 @ 6:40am

Same issue here. Did all that too.

Even tried deleting my saves and settings and offline mode

Nada.

Last edited by Licenturion; Dec 8, 2022 @ 6:41am

#66

Spoetnik

Dec 8, 2022 @ 6:44am

Issue here as well

#67

jcobus

Dec 8, 2022 @ 6:47am

Same here: try to launch game, launch button goes to "playing", ubisoft connect briefly comes up, then disappears, and launch button goes back to "play".

Edit: just verified the local files, and game now working.

Last edited by jcobus; Dec 8, 2022 @ 7:21am

#68

Rhox

Dec 8, 2022 @ 6:48am

So it was a universal problem! (Art least in Steam). Well, at least I'm getting early good night's sleep today.

#69

Zlaatana

Dec 8, 2022 @ 6:53am

A simple reboot of Steam did the trick for me.

#70

Rhox

Dec 8, 2022 @ 6:56am

Originally posted by Zlaatana:
A simple reboot of Steam did the trick for me.

I even reboot the whole computer, so no for me. Yay!

#71

Licenturion has Anno 1800

Dec 8, 2022 @ 7:05am

Originally posted by Rhox:
Originally posted by Zlaatana:
A simple reboot of Steam did the trick for me.
I even reboot the whole computer, so no for me. Yay!

Same. Doesn't work. Never had issues with the game before.

#72

Licenturion has Anno 1800

Dec 8, 2022 @ 7:12am

Checking event viewer in Windows shows that the games launches and crashes immediately

Faulting application name: Anno1800.exe, version: 18.10094.1.46857, time stamp: 0x63878477
Faulting module name: ntdll.dll, version: 10.0.22621.900, time stamp: 0xa97a9ed6
Exception code: 0xc0000005
Fault offset: 0x00000000000a3db7
Faulting process id: 0x0x4BCC
Faulting application start time: 0x0x1D90B1732EDC90D
Faulting application path: D:\Games\Steam\steamapps\common\Anno 1800\Bin\Win64\Anno1800.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 9f48b727-c960-4e5b-b021-9d0338db3e3c
Faulting package full name:
Faulting package-relative application ID

Fault bucket 1548268582737776096, type 4
Event Name: APPCRASH
Response: Not available

Last edited by Licenturion; Dec 8, 2022 @ 7:13am

#73