VR Paradise

VR Paradise

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VR Paradise > Discuții generale > Detaliile subiectului
Can't purchase VIP Error
I got the demo, but then I tried to buy the full game, both in-game and through the PC Steam store, but every time I put it in my cart, it says i already own the game and won't let me purchase it. I can only purchase it as a gift for someone else. I tried uninstalling and that didn't help.
Postat inițial de Totem:
Hi VRGalaxy,
We are experiencing a technical issue due to the change to pay mode (instead of free 2 play).
It should be fixed by steam in the next few hours.

Meanwhile if you want to buy the full version, you just need to deleted the F2P version before from your steam library.
To do this, go to https://help.steampowered.com/, find VR Paradise (Free-to-Play) game, then select "I want to permanently remove this game from my account"
Once it's done, you will be able to buy VR Paradise paid version.

Sorry for inconvenience.

Cheers

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@stephane.totem: Can you help @VRGalaxy out?

There was a recent change from "free to play" with DLC to simple up front purchase model. This may be related to that.

I'm sure the team will be able to sort it for you. Sorry for the inconvenience.
In the meantime, please check the FAQ for possible solutions.

Specifically, if you are using Steam beta, please switch it off. And also be sure you have updated to the latest version.

The VIP membership is no longer available in game. All purchases are via Steam store.
Postat inițial de wtprivate:
@stephane.totem: Can you help @VRGalaxy out?

There was a recent change from "free to play" with DLC to simple up front purchase model. This may be related to that.

I'm sure the team will be able to sort it for you. Sorry for the inconvenience.

Yeah, the store said "free to play" and so i got that, but then when i went to upgrade, it wouldn't let me. It said that i already own the game and that i can't get it twice. Must be some error. I tried a bunch of different times on PC and in VR.
Postat inițial de wtprivate:
In the meantime, please check the FAQ for possible solutions.

Specifically, if you are using Steam beta, please switch it off. And also be sure you have updated to the latest version.

The VIP membership is no longer available in game. All purchases are via Steam store.

Ahh, I must have encountered an older version of it, then. How do I check to see if Steam beta is on?
To enable or disable Steam beta, see here:

https://support.steampowered.com/kb_article.php?ref=7021-EIAH-8669

The instructions are for turning it ON, but you will need to turn it OFF in the same way.

Generally, you would know if you have changed this setting, as it is OFF by default.
As for the purchase not working, I will defer to the team. Looking at the store page, I think it may be set up wrong. Normally, you would need a different Steam page / product for the free and paid options.

I know the team are in the process of separating the two, so perhaps this is the problem for you.
Bought VIP but it aint letting me get dances
When I reopened the game after purchasing VIP it didnt allow to get the dances, any idea why?
I Bought the game with full price but free feature only work
I bought the game with full pirce but dlc feature not working at all
I checked and I am not currently running the Steam Beta.

As for the Steam page, yes, I think it's set up wrong, because both "Free to play" and "buy" are options on the same, one page. They have a DLC page, but when I go to it, there's no purchase option.
stephane.totem  [dezvoltator] 16 apr. @ 5:52 
sorry for the inconvenience, we are currently working on it and we should release an update shortly (today)
Yeah same issue for me, devs seem to be on it though so that's great ^^
@VRGalaxy: You are correct. Steam has made an error in the configuration. The team has raised a ticket. Resolution should be coming soon. Sorry again for inconvenience.
@Lightsky: We are currently experiencing difficulties on account of a Steam store misconfiguration. The team has raised a suitable ticket for resolution, and hope to have this resolved soon. We will advise when the issue has been resolved. Sorry for any inconvenience.
Editat ultima dată de wtprivate; 16 apr. @ 6:54
@Crapcha: Sorry for the inconvenience. The team is working on it right now. This is due to a change in the Steam configuration. Rest assured, your valid purchase will be honoured.
stephane.totem  [dezvoltator] 16 apr. @ 7:04 
@Crapcha could you check if it's working now ? We just released an update...
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VR Paradise > Discuții generale > Detaliile subiectului