Subnautica: Below Zero

Subnautica: Below Zero

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Bacchus Sep 20, 2019 @ 10:34pm
Severe issues makes the game unplayable.
I've run into a major issue with the camera (for lack of a better way to describe it). My view is distorted, with the mask floating in front of my face. It also does not stay the same as you move the camera position. If you go into freecam you will notice that the character model is actually distorted as well. Tools are also distorted and the position of your arm moves as you look around, to the point of your arm disappearing even. If you look down while moving the camera your character model doesn't turn it just distorts. This happened during a visit to the glacial basin. I believe it is most likely related to either the snowfox or the spy pengling (for reasons I will state below). The PDA is also severely warped/distorted to the point of not even seeing some items depending on the angle.

The worst part is that this is tied to a particular save (I started a new save, it is unaffected). No amount of quitting, reloading, shutting down the game or computer, or even reinstalling the game has fixed it. The save I put my time into is completely unplayable. I am running the game on the latest stable release ( I started playing the day Ice worm released).

Here is a video to help illustrate the issue: https://www.youtube.com/watch?v=IcJsOOu6Ri0

There is a comment that suggested the snowfox may cause the problem and possibly fix it. So I went back to the glacial basin and rode around. Unfortunately it actually made the problem worse.

Here's another video after riding around more: https://www.youtube.com/watch?v=xHtWxRyrcbA
(sidenote: sorry about the audio, had a stream on the other monitor I forgot about lol)

Also I noticed that the spy pengling seems to be affected as well. In fact it's model distorts as you move your camera and it stays distorted even after you place it down.
Image example of tall skinny pengling + chubby pengling: https://imgur.com/a/QpQt5hL

It seems to be caused by the snowfox, but that is my assumption. It is certainly something in the glacial basin area that caused it. I have also noticed other posts from people experiencing the issue to various degrees. At this point I can no longer play the game until it is fixed, so I am hoping either someone has a solution or a patch takes care of it.
Last edited by Bacchus; Sep 20, 2019 @ 11:16pm
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Showing 1-15 of 64 comments
Ignis Sep 21, 2019 @ 1:24am 
Hello. I need your save file. At least the zip slotXXXX even without the folders BatchObjects & CellsCache.

Without those folders, you should have a zip with a size of a few KB.

I tried to reproduce it but I miss details. And I know this is not an isolated case. So it would be very appreciated if you could give me that save.

Also, did you use commands to be in this state? This is important.
Last edited by Ignis; Sep 21, 2019 @ 1:36am
Bacchus Sep 21, 2019 @ 8:16am 
Here's the save file, I just zipped the whole thing it's only 30MB:
https://drive.google.com/open?id=1V1xQDC5OF0e99MKYo6DAqtKByehixp7s

I did not use commands to get into that state, this was the first time I actually had to enable the console. I tried to see if there were any console commands on the wiki that could fix it but I saw nothing.

Some more details I noticed:
The snowfox when placed distorted depending on my camera angle, and hopping on it would actually affect the distortion. Sometimes making it better, sometimes worse. (At one point my character was too tall to move inside the base).
I noticed that I was hearing the spy pengling sounds at one point when I didn't have one out or in inventory. (cannot reproduce this one)
Ignis Sep 21, 2019 @ 8:24am 
Thanks that would help. Sadly I don't know a way to fix it.

Also, what interest me is not what you do to make it better or worse, but what you did to be in that state in the first place. It might be related to the usage of the snowfox, but if I use it I have no particular issue. I need reproduction steps.

Sometimes, it's hard to find them. But most of the time they exist.
Bacchus Sep 21, 2019 @ 9:05am 
The main problem is I'm not exactly sure when it happened. I noticed it after my second visit to the glacial basin when I took my seaglide to my parked seatruck outside the tunnel to get some supplies. It wasn't immediately noticeable in it's first state. I was mainly exploring above ground and in vehicles.
My second visit to the glacial basin (brought a prawn suit to mine inside the cache). Did that, came back, built a small temporary base. Put the hop module in the snowfox (which has disappeared..). Built the spy pengling and later used it to explore those cubby holes. Needed more titanium so I drove around the basin looking for rocks.

This is the point where I encountered my first major bug:
I went through the frozen leviathan area on foot(been there before, already explored and no issues) looking for any rocks. Got all the way and realized I should have picked up my snowfox that I left at the other side. Headed back through the area but I noticed that the water surface was gone. After getting to the other side I picked up the snowfox and went out looking for more titanium. Went back to the base and built more. I was going to jump off in to the water to get down (it's kind of above the exit of the tunnel where the staircase is to the water), but I noticed the water was gone, both the surface texture and the volume (I jumped down fell through and took damage). I reloaded cause I was stuck but the issue was still there.
Searched for a solution and found the best way was to die. Put all my stuff away and sacrificed myself to a snow stalker. The water issue was fixed once I revived.

This is when I first noticed the distortion bug (not as bad). Continued finding titanium, sending pengling into holes, riding snowfox around scavenging. Finished base off at glacial basin and went back to main base. The issue became more distracting then, being underwater, so then we arrive at the time of the first video.

That is the best I can do for a timeline, unfortunately it could have been affected before then I just didn't notice (The PDA issues didn't creep up until I went back between videos attempting to fix it).
Amrak Sep 21, 2019 @ 10:27am 
Originally posted by Ignis:
Thanks that would help. Sadly I don't know a way to fix it.

Also, what interest me is not what you do to make it better or worse, but what you did to be in that state in the first place. It might be related to the usage of the snowfox, but if I use it I have no particular issue. I need reproduction steps.

Sometimes, it's hard to find them. But most of the time they exist.


If it helps, in the July non-experimental it happened to me, after using the spypenquin in glacial bay. I am sorry to say that I just deleted that save file.

I went into the penguin to look behind the tower in glacial bay. When exit went into the inventory, the PDA was warped, then when I turned Robin to move the mask was as well. Tell you one thing very frustrating trip home. Hoped a save reload would fix. Nope. Delete cache files, nope. Had to start a new game.
Ignis Sep 21, 2019 @ 11:14am 
This kind of thing can't be fixed by deleting the CellsCache folder, you only fix map problem with this. (It regenerates your world.) Base, vehicle, inventory, character issues are not saved in those files.

I'm gonna try to play with the pengling. Thanks.

As for the water Bacchus, check my card there: https://favro.com/organization/35200a08dbbad85b26102638/0d9378db42299691bb14c708?card=Unk-5812

It's a known issue.
Last edited by Ignis; Sep 21, 2019 @ 11:15am
Amrak Sep 21, 2019 @ 12:46pm 
Originally posted by Ignis:
This kind of thing can't be fixed by deleting the CellsCache folder, you only fix map problem with this. (It regenerates your world.) Base, vehicle, inventory, character issues are not saved in those files.

I'm gonna try to play with the pengling. Thanks.

As for the water Bacchus, check my card there: https://favro.com/organization/35200a08dbbad85b26102638/0d9378db42299691bb14c708?card=Unk-5812

It's a known issue.

Good to now. Has not happened since. I am fixing to go to Glacial Basin and use the spypenquin to snoop and also get fur.

I Just came back from Glacial Basin and also had water in the leviathan cave using the Prawn suit. Found a flat area to exit and walked around like on land, but in water . Explored fine went out the opposite exit. I will also add that on 2 occasions taking different ladders in the caves I fell through to water. First one was the one just across from dock at the supply drop with lube for snow fox, second was the cave below bunker with the ladder up to ore samples. Came down and splash. I could swim and dive back through to the dock to get out. Only way to get out of the water. I do not use the command prompt. LOL Do not remember how to actually. :)

To Glacial Basin I go!!
Last edited by Amrak; Sep 21, 2019 @ 12:49pm
Amrak Sep 21, 2019 @ 3:08pm 
OK went back to Basin. Played with the penguin, got fur, snooped in small cave. No issues. Only difference is I remember that it happened at the cave with the PDA, the one that does not show up in the SP inventory. Sadly I have not found that cave again yet.

While I was there I checked the Leviathan cave again. This time I got out of the Prawn and went in. Cave was dry and normal. So with the Prawn cave filled with water, on foot dry. For my game anyway. Did not try snowfox, did not make it because it makes me nauseous to use.

Did not check the ladders again. Swimming under the map is difficult to get out of and do not like using cheats.
Ignis Sep 21, 2019 @ 3:39pm 
Thanks for your help. This bug will be hard to reproduce I'm afraid. But maybe the save game will tell the devs some information about it.

As for the spy pengling area with a PDA in it, it's close to the snowfox base, the base behind the big doors. When you have the door in front of you, go right. Follow the path, you'll see a snowstalker. The area is around there.
Last edited by Ignis; Sep 21, 2019 @ 3:39pm
Amrak Sep 21, 2019 @ 4:33pm 
Thanks I will go there and see if mask/PDA issue happens. Wish I had not just deleted my save, would have helped as well. Probably one of those bugs where you have to have just the right combo of things happening to trigger. Those are the worst to nail down.
Bacchus Sep 21, 2019 @ 9:52pm 
I doubt it is that specific pengling area with the PDA, because I did not visit that area until after I already had that issue. I feel like the spy pengling may be related but I had hardly used it at all before I got the issue so I can't even remember where I used it.

I figured the water problem itself was already known, I just didn't know if it was part of the chain of events that caused this to happen. There is a specific way to use the hoverbike to trigger the water to disappear from the world by using it inside the leviathan cave.

I created a new save and messed around with hoverbike/pengling and seem to be unable to reproduce it.

Using my existing save I can reliably change the distortion by picking up the snowfox and dropping it via right click in inventory screen (it becomes distorted based on the camera angle). When I hop on it it changes the character model to fit it. So perhaps if you somehow manage to distort your snowfox by some other means, hopping on it then will distort your character model.

At one point messing around I got my character model to be ...this (note: it is completely flat from the other angle, viewed using freecam)
https://steamcommunity.com/sharedfiles/filedetails/?id=1869623766
Last edited by Bacchus; Sep 21, 2019 @ 9:53pm
Ignis Sep 22, 2019 @ 3:36am 
All information are valuable.

However, if you find a way to reproduce it with a new save file, please let me know.
Amrak Sep 22, 2019 @ 2:34pm 
Originally posted by Ignis:
All information are valuable.

However, if you find a way to reproduce it with a new save file, please let me know.

I found the cave and tried to reproduce it but nope. I will say that I also could not get the penguin to pick up the PDA this time either. So.....
Ironic Oct 8, 2019 @ 2:05am 
I have a very similar, if not exactely the same issue. My camera view is broken, even after restarting the game and loading the save file again. Here is the save file:
https://gofile.io/?c=KqSqnW

I am sure that it is related to the booster (shift) of the snowfox, where the camera goes back a little.
I think the following happened: I was shifting / boosting in the snowfox when I:
a) either hit an obstacle
b) The ice worm came out of the ice and threw me off the snowfox (More likely)

Any console commands / trick to fix the camera again?
Last edited by Ironic; Oct 8, 2019 @ 5:58am
rhoadie Oct 8, 2019 @ 7:06am 
Copied across from my post ( I will try delete the other thread ) so all in 1 thread

killed by iceworm while on snowfox graphics bug
I run my game thru epic games launcher not with this steam acc

I was exploring in glacial on my snow fox , after playing for several hours I got attacked by an iceworm ( as I had several times before ) I waited for it and ice boulders to clear to get back on snow fox , I then had 2 long arms that did not move but if i rotated my body they were 180 degrees apart ( 1 long straight arm with one hand on each end and my body in the middle ) I also appeared to be a lot taller and snowfox elongated. if I hold inventory looking at my arm it shows it far away , but if I look 90 degree away from my arm and open inventory it zooms in on it ( also a screenshot at 45 degree )

I managed to get back on my snow fox after trying the solutions below but not fixing it , after travelling 100/200 metres on snow fox i was again attacked by ice worm . When it cleared my arm/s were even longer and me taller. this indicates to me that the problem is cumalative .

I hope the screenshots show all this , img doesnt seem to keep them in the order i took them , but you can see my inventory further away after second attack.

https://imgur.com/a/OiJ1IuB


I have tried
relaunching game
rebooting computer
deleting cellscache folder
verifying game with epic launcher

fortunately ? I clone my savegames every now and then so I only lost about 8 hours gametime

I hope this is of some help I could supply a copy of the save game , 21 mb
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Date Posted: Sep 20, 2019 @ 10:34pm
Posts: 64