Dreadnought

Dreadnought

Dreadnought > Support > Topic Details
 This topic has been pinned, so it's probably important
DN_Sean Oct 26, 2018 @ 1:37pm
[DATA GATHERING] Credits and XP Not Awarded
We need your help investigating an reported bug!

If you experience an issue with NOT receiving your Credits or XP, please send us the following in a Customer Support ticket, a Bug Report, or comment in this thread:

- What you were doing that didn't give you the currency (ex: just played a match, converted gp to credits, completed career progression quest, etc)
- What time and timezone you noticed the issue in
- What currency you didn't receive (Credits or XP)

We are aware of an issue surrounding Contracts not giving rewards when you claim them. Right now they give the reward when you finish the game you completed the contract in.
Last edited by DN_Sean; Oct 26, 2018 @ 1:47pm
< >
Showing 1-15 of 49 comments
Viper.OS Oct 27, 2018 @ 8:34am 
Just happened to me not even 10 mins ago. (Match ended approx 2323 UTC+8 27th Oct)

Had just finished a Veteran match and didnt get any of the rewards. It was like the match never happened because even though I got the reward boost at the end of match screen when I went to check for another match it was still charged.
Last edited by Viper.OS; Oct 27, 2018 @ 8:35am
Vermithraxe Oct 28, 2018 @ 6:27am 
This issue has been reported with a support ticket on multiple occasions. As for your questions #1 didnt do anything match ended and no points awarded, #2 United States Eastern time Zone today first match 8:00 AM October 28, #3 no points awarded "that being all points that you can get" even for Elite status which I have paid for and also do not receive. Hope that helps to fix the issue because it has happened on 8 different occasion to me and it is really annoying when I am a supporter buying Elite status and its not working.
fractux Oct 28, 2018 @ 10:39am 
- What you were doing that didn't give you the currency (ex: just played a match, converted gp to credits, completed career progression quest, etc)

Just finished a game of control. Returned to home screen. Went to contracts from the top bar button (with the exclamation mark).

- What time and timezone you noticed the issue in

1:37PM EST , Oct 28th

- What currency you didn't receive (Credits or XP)

5000 Credits for winning a control game were not received.
ReaperLord Oct 31, 2018 @ 11:15am 
- What you were doing that didn't give you the currency (ex: just played a match, converted gp to credits, completed career progression quest, etc)

Completed a match of Conquest.

- What time and timezone you noticed the issue in

Around 1:00-2:00 AM, Eastern Standard Time 10/31/2018

- What currency you didn't receive (Credits or XP)

Around 5500 Ship XP for the Dola
Slimspadey101 Nov 1, 2018 @ 4:16pm 
- Veteran Conquest

- Around 6pm CST

- end of match ship XP for sure and probably Credits + Free XP as well
Thomas MCRN Nov 7, 2018 @ 2:54am 
- What you were doing that didn't give you the currency (ex: just played a match, converted gp to credits, completed career progression quest, etc)

aprox 3 hrs ago played mach in veteran, afterwars didnt received any credits, and completed a contract but wasnt able to collect.

- What time and timezone you noticed the issue in

9:00 am CEST , Nov 07th

- What currency you didn't receive (Credits or XP)

5000 Credits for winning a control game were not received
Garinarbis Nov 9, 2018 @ 5:39am 
- played a Recruit Onslaught "the one with command ships"
-What time and timezone : 13.45-14.15 I think it was, Gmt+1 "edit: November 9"
- XP, not sure if i didn't get credits thought, But definately didn't get XP

Sad
Last edited by Garinarbis; Nov 9, 2018 @ 5:40am
Garinarbis Nov 22, 2018 @ 6:21am 
- played a Veteran Onslaught "
-What time and timezone : finished 15.20 I think it was, Gmt+1 November 22 Edit: Swedish time, so think it's Gmt+1 ..
- No XP No Credit
has happened to me 4 times at least.
Last edited by Garinarbis; Nov 22, 2018 @ 6:22am
Mac-Faith Nov 23, 2018 @ 8:11am 
just happand 2 times
Garinarbis Nov 23, 2018 @ 8:12am 
Happened again, played team deathmatch, finnished the game at the time gmt+1 17.08 november 23 swedish time blah blah...
No XP no Credits again...

I'm not writing here everytime this happens, I hope there is a possibility of reimbursments for xp and credit loss when it's fixed, but I doubt that will happen..
it's just starting to piss me off
Executioner Nov 23, 2018 @ 9:46am 
i didnt even realize this was a thing, until i read it here. then in retrospect i kinda "often" have matches, after which the flett i playe with, was NOT UNCHARGED. gonna observe this now, but i suppose i didnt get my rewards in those matches. i will give more detailed information when i observe it again.

-just had one "legendary" game (first this evening), setting was on "all types" and it was a "conquest", we won, u guess the other team had a player missing in the end (at least on the score screen), cuz it was very one sided. game is on english settings. game was around 18:30 in UTC+1.
pilotmd88 Nov 23, 2018 @ 4:14pm 
Won my 10th match this morning (between 6:30 and 7:30 AM EST), clicked career progression and tried to collect the reward. 100GP still has not been credited to my account even though career progression for matches won moved up to 10/25.
Executioner Nov 23, 2018 @ 4:44pm 
ok happened again. match ended around 1:40AM UTC+1. it was an "all" into TDM, my side won. b4 i had restared the client cuz i added some DLC. (but i had it happen on other occasions aswell). match was pretty onesided, donno if sb left.
veteran fleet was again not on CDd afterwards.
Raven Nov 23, 2018 @ 6:05pm 
- What you were doing that didn't give you the currency (ex: just played a match, converted gp to credits, completed career progression quest, etc)
> Finished the Steam Awards 2018.

- What time and timezone you noticed the issue in
> 24 Nov @ 1:33pm (UTC+12:00).

- What currency you didn't receive (Credits or XP)
> 100 XP.
Garinarbis Nov 26, 2018 @ 9:53am 
Team deathmatch ended 18.51 Gmt +1 November 26

lost XP and Credits again and didn't finish contract(s)
I wonder how much XP and Credits I and others have lost so far "it's starting to become a lot..."

EDIT: Happened again november 27, time of match ending 17.46
it has happen more times aswell but I couldn't bother writing here every single time


EDIT: it happen again, and again and..
Last edited by Garinarbis; Nov 30, 2018 @ 6:32am
< >
Showing 1-15 of 49 comments
Per page: 15 30 50

Dreadnought > Support > Topic Details