Age of Empires II: Definitive Edition

Age of Empires II: Definitive Edition

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Panky.. Sep 27, 2021 @ 6:29am
Lost all my progress, save files, custom bindings etc. and can't connect to Multiplayer services
I just picked up the game after several months (last played in mid-March) because I wanted to buy the new DLC, but turns out, all my progress on the older campaigns is gone including my save files, custom bindings etc. All reset to zero. I checked the local save folder and it showed that I still have the old save files and I assume the progress as well (explained below) and stuff but I can’t seem to use any of it after copy-pasting in the new profile.

One thing I noticed is that it created a ‘new profile’ in the local save folder. My old profile was “76561198141913853” and the new one is “76561197960267366” despite using the same Microsoft/Xbox login.

I can’t even login to Multiplayer Services and it counts me as “Player 1” in normal games. I have a feeling that the ‘new account’ that I get is an offline account of sorts because it keeps failing to sign me into Multiplayer Services (hence being assigned ‘Player’ instead of my username).
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Showing 1-3 of 3 comments
Panky.. Sep 29, 2021 @ 2:27am 
Never mind. I fixed it manually by importing the certificate in the game's folder.

Why isn't this simple a fix listed anywhere?
Lord Watson Nov 4, 2021 @ 8:21am 
Thanks for this Panky, it looks like it might help me as well. Could you explain exactly what you mean by "manually by importing the certificate in the game's folder" please?

As in where might I find the certificate, then exactly where do I need to import it to?

Sorry if this is a simple question, but I'm not at all familiar with "importing certificates"

Thank you :)
Panky.. Nov 4, 2021 @ 9:18am 
Originally posted by Lord Watson:
Thanks for this Panky, it looks like it might help me as well. Could you explain exactly what you mean by "manually by importing the certificate in the game's folder" please?

As in where might I find the certificate, then exactly where do I need to import it to?

Sorry if this is a simple question, but I'm not at all familiar with "importing certificates"

Thank you :)
Navigate to the "steamapps\common\AoE2DE\certificates" folder. Then open Certificate Manager in the Microsoft Management Console. Then under Personal/Certificates and Trusted Root Certification.../Certificates, right click > All Tasks and Import the certificate in the above mentioned folder.
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Showing 1-3 of 3 comments
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