Multiplayer problem. Aways getting disconnected after 4-5 minutes.

[Luko/A]

I tried 3 games in that match making system, in every single one of them the game randomly disconnects with 5 minutes playing, (now I have 3 defeats, lel)

And yes, my connection is working perfectly fine, I don't even get the usual "only steam client random disconnect", so what can I do? (if there is anything I can do).

I'm really disheartened, I hyped this game way too much believing I would finally be able to play it online (because p2p was terrible on hd, and they said we would have servers on de...)

EDIT1: I noticed that i can't get in the lobby anymore every time that happens (That "trying to connect" message).
I need to restart the game so I can enter the lobby again (just so I wait 5 minutes in the queve to be able to play for 5 minutes before I get kicked by the server xD)

EDIT2: Yes, I tested on the new patches, still nothing changed. I am 0/8 on the ranked ladder. Glorious xD

EDIT3: Yes, I tested most "fixes" in the book. Connecting the pc directly in the cable, changing routers, disabling firewall/antivirus, QoS/etc router settings, etc. Absolutely no change, aways getting kicked out of the game on 4-5 minutes mark :c

EDIT4: I actually managed to finish a match by using a free vpn, and for now that seems to be the only known temporary workaround for that issue (Worked for me, I don't know about everyone else...)

[BélzeBöBe]

chill out and fix it

[IWHU12]

any other suggestions or thoughts other than needing VPN software? the AOE admin must have another better solution by now...

[Artem_Lobov]

All games are disconnecting today,never had this problems before,very strange.Its been 5 months since release.

[Tycrane88]

Цитата допису Sleepy Joe:

All games are disconnecting today,never had this problems before,very strange.Its been 5 months since release.

Same problems .. I disconnect in every game today and yesterday. My brother too..

[t.]

Цитата допису iwillhealyou12:

any other suggestions or thoughts other than needing VPN software? the AOE admin must have another better solution by now...

there's no other known solution that i know of atm

[Evangelos]

Цитата допису iwillhealyou12:

the AOE admin must have another better solution by now...

Unfortunately I do not! The recommended starting point is to work through these troubleshooting steps, since they will help narrow down the problem at the least:

• AoE2 DE: Support > Crash After Launch[www.ageofempires.com]

Unfortunately, these steps aren't working for everyone, which is where the continuing issue comes into play.

[Here's where I offer the disclaimer that everything below is speculative, but is being offered for your benefit.]

The belief right now is that the disconnect is due to the router or modem hardware itself, since the people who experienced it internally were able to address the issue with a different or new router. A few users have been kind enough to send us some VERY detailed network telemetry which has also suggested a few potential factors, but any networking analysis is going to take time to dig into the different network systems that are interacting with each other (the client, the server, Steam, Xbox Live, etc.).

The goal is (obviously) to have no one disconnecting from their matches, but there will always be external factors we cannot control: including hardware, software, and other variables.

All of that said, I've collected and passed along all the hardware information provided here, which is going to help our QA team test for specific hardware/cases. We are actively monitoring this situation and continue to treat it as the highest priority; as soon as we are confident in a fix, we (as much as anyone here) will be immensely happy to have it implemented and off our chests!

Thanks again to everyone who has continued to weigh in with solutions and information; keep it coming!

[Bendy52]

I fixed it 100% for me. sadly its not an ideal. Using my phone in tethering mode and 4g network instead of my Wifi. fixed it. But since this is 4g ping is bad due to high load on it.
I can only play at early morning or after 2 am with normal ping. so this is not a fix for my case but its the router/ISP i guess. still AOE 2 DE is the only game doing this weird disconnection. So it should be fixed by the devs not the ISP or routers since there is tons of brands that people reported in here.

And i cant change the router since its for my landlord and he hates gaming so no chance in hell he is giving me the green light to do it. hopefully a fix in march update. i doubt it though.

[BRYGUY]

Цитата допису Aleph Omicron:

Цитата допису iwillhealyou12:

the AOE admin must have another better solution by now...

Unfortunately I do not! The recommended starting point is to work through these troubleshooting steps, since they will help narrow down the problem at the least:

• AoE2 DE: Support > Crash After Launch[www.ageofempires.com]

Unfortunately, these steps aren't working for everyone, which is where the continuing issue comes into play.

[Here's where I offer the disclaimer that everything below is speculative, but is being offered for your benefit.]

The belief right now is that the disconnect is due to the router or modem hardware itself, since the people who experienced it internally were able to address the issue with a different or new router. A few users have been kind enough to send us some VERY detailed network telemetry which has also suggested a few potential factors, but any networking analysis is going to take time to dig into the different network systems that are interacting with each other (the client, the server, Steam, Xbox Live, etc.).

The goal is (obviously) to have no one disconnecting from their matches, but there will always be external factors we cannot control: including hardware, software, and other variables.

All of that said, I've collected and passed along all the hardware information provided here, which is going to help our QA team test for specific hardware/cases. We are actively monitoring this situation and continue to treat it as the highest priority; as soon as we are confident in a fix, we (as much as anyone here) will be immensely happy to have it implemented and off our chests!

Thanks again to everyone who has continued to weigh in with solutions and information; keep it coming!

Thank you for the update. Its nice to hear some news straight from the devs. Thank you

[t.]

Цитата допису Aleph Omicron:

Цитата допису iwillhealyou12:

the AOE admin must have another better solution by now...

Unfortunately I do not! The recommended starting point is to work through these troubleshooting steps, since they will help narrow down the problem at the least:

• AoE2 DE: Support > Crash After Launch[www.ageofempires.com]

Unfortunately, these steps aren't working for everyone, which is where the continuing issue comes into play.

[Here's where I offer the disclaimer that everything below is speculative, but is being offered for your benefit.]

The belief right now is that the disconnect is due to the router or modem hardware itself, since the people who experienced it internally were able to address the issue with a different or new router. A few users have been kind enough to send us some VERY detailed network telemetry which has also suggested a few potential factors, but any networking analysis is going to take time to dig into the different network systems that are interacting with each other (the client, the server, Steam, Xbox Live, etc.).

The goal is (obviously) to have no one disconnecting from their matches, but there will always be external factors we cannot control: including hardware, software, and other variables.

All of that said, I've collected and passed along all the hardware information provided here, which is going to help our QA team test for specific hardware/cases. We are actively monitoring this situation and continue to treat it as the highest priority; as soon as we are confident in a fix, we (as much as anyone here) will be immensely happy to have it implemented and off our chests!

Thanks again to everyone who has continued to weigh in with solutions and information; keep it coming!

VPNs entirely fix the issue, maybe figuring out why VPNs fix the issue could get you closer to figuring out what the issue is for definite. I was thinking, if the AoE servers took in traffic the same way they do from the VPN servers, maybe that would fix the issue. But also maybe I'm clueless!

[Bendy52]

Цитата допису t.:

Цитата допису Aleph Omicron:

Unfortunately I do not! The recommended starting point is to work through these troubleshooting steps, since they will help narrow down the problem at the least:

• AoE2 DE: Support > Crash After Launch[www.ageofempires.com]

Unfortunately, these steps aren't working for everyone, which is where the continuing issue comes into play.

[Here's where I offer the disclaimer that everything below is speculative, but is being offered for your benefit.]

The belief right now is that the disconnect is due to the router or modem hardware itself, since the people who experienced it internally were able to address the issue with a different or new router. A few users have been kind enough to send us some VERY detailed network telemetry which has also suggested a few potential factors, but any networking analysis is going to take time to dig into the different network systems that are interacting with each other (the client, the server, Steam, Xbox Live, etc.).

The goal is (obviously) to have no one disconnecting from their matches, but there will always be external factors we cannot control: including hardware, software, and other variables.

All of that said, I've collected and passed along all the hardware information provided here, which is going to help our QA team test for specific hardware/cases. We are actively monitoring this situation and continue to treat it as the highest priority; as soon as we are confident in a fix, we (as much as anyone here) will be immensely happy to have it implemented and off our chests!

Thanks again to everyone who has continued to weigh in with solutions and information; keep it coming!

VPNs entirely fix the issue, maybe figuring out why VPNs fix the issue could get you closer to figuring out what the issue is for definite. I was thinking, if the AoE servers took in traffic the same way they do from the VPN servers, maybe that would fix the issue. But also maybe I'm clueless!

VPN didnt fix it for me, tried many vpn softwares i even paid for one.
But using my phone and 4g network instead of my Wifi and router fixed it but with high ping most of the time during the day cause of the load on the 4G. seems like ISP/routers could be the issue for this game.

[t.]

Цитата допису Bendy52:

Цитата допису t.:

VPNs entirely fix the issue, maybe figuring out why VPNs fix the issue could get you closer to figuring out what the issue is for definite. I was thinking, if the AoE servers took in traffic the same way they do from the VPN servers, maybe that would fix the issue. But also maybe I'm clueless!

VPN didnt fix it for me, tried many vpn softwares i even paid for one.
But using my phone and 4g network instead of my Wifi and router fixed it but with high ping most of the time during the day cause of the load on the 4G. seems like ISP/routers could be the issue for this game.

You are the first person I have heard of with this issue that using a VPN did not solve.

[Tai]

Цитата допису Aleph Omicron:

Alright, everyone! This is still something we are attempting to narrow down to its definite causes. For now, please bear with me as I begin to sound a little redundant on behalf of figuring this out.

Here’s what I need from you if you are reliably experiencing this issue:

• The type of Router you are using. Many people provided their on-board computer specifications, but I need the actual router you are using. Please include a link to the item or store so we can confirm the details.
  
• If you are not using a Router: the type of Modem into which you are hard-wired. This may be a Netgear or another modem. Please include a link to the item or store so we can confirm the details.
  
• [Even if you provided it before] Your Internet Provider and the Country where you live. This is more of a reference point than anything, but I want to be 100% sure that the team has this information in case it is needed.

As an example:

• Router: Nighthawk AC1900 Dual-Band Wi-Fi 5 Router[www.netgear.com]
  
• Modem: AC1900-High Speed Cable Modem Router[www.netgear.com]
  
• ISP: Comcast, USA

I know this will be redundant for some of you, but I would like to ensure that I have as much (and as accurate) information as possible so we can try to trace a pattern. As of now, the issue seems to be related to the routers people are using—particularly since most people who have “upgraded” to a new router have reported that it fixed the issue.

Thank you for your ongoing assistance in working through this problem; I know it is frustrating, and can assure you that we are doing everything we can to reliably reproduce and diagnose the issue internally. The sooner you can get me this information, the easier it will be for me to compile it for our engineers.

Dear Dev,

I have been experiencing this issue repetitively and have tried several fixes that didn't work, please see below for the info you requested

Router: TP-Link Model TL-WR940N ( But I experience this issue regardless if I use a router or connect direct to modem)
Modem: Huntkey Broadband Data Adapter (Model HKA02454003-8Q)
ISP: China Telecom, China Mainland

Also, if it's of any help, I don't experience this issue when playing Aoe2 HD version and using a VPN doesn't solve the issue for me on DE version.

It'd be great even if you could just let me know if this indeed is an issue with modem compatibility and if so which types of modem will actually work so that I can get my ISP to change my modem.

Also, please kindly let me know if there's any other info I can offer to solve this issue.

Thanks for your help!

[Tjømmie]

Repost:

If you play with friends, try playing via the free Radmin VPN, and connect via a dedicated connection. Start a lobby, and choose 'Use Local Lan Server' as server and you're good to go. Worked for me just now after a few weeks of not being able to play.

A new starting point for the developers to check why it's possible to connect via this VPN, but not via the game servers...?

[Bendy52]

Цитата допису Tjømmie:

Repost:

If you play with friends, try playing via the free Radmin VPN, and connect via a dedicated connection. Start a lobby, and choose 'Use Local Lan Server' as server and you're good to go. Worked for me just now after a few weeks of not being able to play.

A new starting point for the developers to check why it's possible to connect via this VPN, but not via the game servers...?

if playing only with friends no need to do this workaround, just save the game every like 5/min. if its not working for online its not a real fix. also some people already said that vpn is fixing their issue so yeah its one of the workaround even for online matches.

[happyzenith]

Hi,

I'm new to this and I keep trying to play against friends (or AIs to get it to work!) and after less than 5 minutes I get the following error message "You have been disconnected from the network. Please check your connection and try again. A save has been created for restoring. Would you like to exit without viewing the map and final statistics?"

I've tried using a cable rather than wifi, and tried using different VPNs. This hasn't worked though.

I'm using Windows 10 and an ASUS router DSL-N14U 300mbps wi-fi ADSL router.

My ISP is OriginBroadband, UK.

Thanks,