the appearance-preset resets are annoying

[s h a n x]

im having some DLC style packs for the characters ingame and used to invest some time to make my chars look cool + equipment presets obv.
and since 2021, with every patch release, all the presets will be wiped out and you have to create everything from scratch again. any way to prevend this from happening? im not even giving the customization my time anymore. i just look like the default char all the time. which is sad when i think about that i spent money for this..

[Ж | wildcard.NS]

set everything up the way you like--loadouts, camo, graphics settings--then lock your *.ini file by making it read only.

[Team17_Help]

Hey there,

Thank you for reporting this presets reset after every update of Hell Let Loose issue. We understand how frustrating this may be.

We have now passed this over to the team to investigate further.

We're unable to give any timeframe on how long this may take to resolve, however, we hope for a fix as soon as possible.

Our apologies for any inconvenience this may cause in the meantime.

Thank you for your patience in this matter.

Regards,
Team17 Support

[Ж | wildcard.NS]

Originally posted by Team17_Help:

Hey there,

Thank you for reporting this presets reset after every update of Hell Let Loose issue. We understand how frustrating this may be.

We have now passed this over to the team to investigate further.

We're unable to give any timeframe on how long this may take to resolve, however, we hope for a fix as soon as possible.

Our apologies for any inconvenience this may cause in the meantime.

Thank you for your patience in this matter.

Regards,
Team17 Support

You might also want to pass along this has been an issue for a couple years now and often happens seemingly at random, even without an update to the game. I'd wager that more than 50% of your playerbase above level 100 has their *.ini files set to read only to "fix" the issue.

[Voltein]

Originally posted by s n x:

im having some DLC style packs for the characters ingame and used to invest some time to make my chars look cool + equipment presets obv.
and since 2021, with every patch release, all the presets will be wiped out and you have to create everything from scratch again. any way to prevend this from happening? im not even giving the customization my time anymore. i just look like the default char all the time. which is sad when i think about that i spent money for this..

Can vouch that this exact situation has happened, and is still happening, with me.

[TheCrazyCanuck]

Originally posted by Ж | wildcard.NS:

set everything up the way you like--loadouts, camo, graphics settings--then lock your *.ini file by making it read only.

Or better yet back up the file. This game deletes the settings file if it can't write to it, resetting everything anyway. When you care about files the sensible thing is to have a backup, and not screwing with the file permissions.

[s h a n x]

good hint with the locked .ini. will try that, ty. yet, i feel like this issue shouldnt even appear at all and we shouldnt work on workarounds. lets see if its fixed in the next upcoming hotfix-patch.

[Ж | wildcard.NS]

Originally posted by TheCrazyCanuck:

Originally posted by Ж | wildcard.NS:

set everything up the way you like--loadouts, camo, graphics settings--then lock your *.ini file by making it read only.

Or better yet back up the file. This game deletes the settings file if it can't write to it, resetting everything anyway. When you care about files the sensible thing is to have a backup, and not screwing with the file permissions.

This has never happened to me, which makes sense because the game cannot delete read only files. That's simply not a thing a user mode application can do.

The sensible thing to do is prevent the game from touching a file it clearly cannot handle properly because some idiotic developer decided to do runtime benchmarks and store their values in a user ini without proper error handling, thus regularly blowing away player settings.

Backups are great. Know what's better? Stopping the problem before you need one.