PC shuts off and reboots while playing

[AlexisR 狼]

I had already posted a thread this morning because my PC shut off twice during a cutscene. I lowered the graphics settings which partially solved the issue, but then it happened again during gameplay. There's no BSOD, no black screen, no freezes, it acts like the power gets suddently cut and then turns on again like nothing happened.

I have an RTX 2080 ti and a 3 months old i7-11700k, temps are all good.
My PSU is a Corsair HX750i, I thought that wouldn't provide enough power but reading online I saw 750 watts should be more than enough to power everything.

Anyone had/has the same issue? I can't literally understand what's going on and I can't even enjoy the game properly nor refund it...

EDIT: since many people keeps mention it, I came to the conclusion the issue is NOT the PSU. It only happens with Atomic Heart, other games such Cyberpunk, Doom etc runs fine even on Ultra with raytracing on.
Many others had my same problem down in the comments, so I highly doubt that all our PSU are gone bad at this point.

[acowsik]

Originally posted by AlexisR 狼:

Originally posted by Michael:

OP doesn't like that advice.

I don't think anyone likes wasting money

PSU is a long term investment in your PC... you don't need to go way overkill but being barely above the borderline of peak power usage isnt a very smart move either.

And if you aren't having your GPU run with constant voltage to avoid transient spikes as I have said countless times on here, you are inviting trouble. Any game can have a scenario of a sudden high power draw need for the GPU so your system should be prepared to tackle it without buckling.

[Michael]

Originally posted by acowsik:

Originally posted by AlexisR 狼:

I don't think anyone likes wasting money

PSU is a long term investment in your PC... you don't need to go way overkill but being barely above the borderline of peak power usage isnt a very smart move either.

And if you aren't having your GPU run with constant voltage to avoid transient spikes as I have said countless times on here, you are inviting trouble. Any game can have a scenario of a sudden high power draw need for the GPU so your system should be prepared to tackle it without buckling.

I would like to add a higher watt PSU will not use anymore power than what the system currently draws. He could easily get by with a used PSU that has better Amps on the 12V rail.

[linxeye]

Originally posted by Michael:

Originally posted by AlexisR 狼:

spending 300 bucks for a 1k+ watts psu just to run a single badly optimized game is totally fine. Kappa

As time goes along you will fine yourself having this problem more and more as your power supply degrades.

LOL

[Michael]

Originally posted by linxeye:

Originally posted by Michael:

As time goes along you will fine yourself having this problem more and more as your power supply degrades.

LOL

Lower end PSUs are not built with the same quality components as higher end models. Johnnyguru pointed this out over 10 years ago on his site.

[LNX]

This reply might be a bit late, but I just had the exact same issue. My PC turned off suddenly and immediately restarted.
I'm also pretty sure it's not a PSU issue, since I never encountered this in any other game (especially not in games which are way more demanding). Atomic Heart was the first game to cause this.
I have a RTX 3070 with a 750W PSU and played the game on the "High" preset with DLSS "Quality" and a frame limit of 90.

[acowsik]

The transient load might be very high on the PSU or it is tripping the OCP on the PSU... clearly the PSU cannot handle the load spike. Certain demanding applications will cause this but its purely down to the hardware to be able to handle it. The game is not to blame. People need to get this fact straight and quick.

If you have a PSU good enough to handle transient spikes or have enough load capacity on the 12V rail to avoid tripping, you will not have shutdowns.

[CzapkaKloszarda]

I will let myselft to dig out this topic once again. I just started the game yesterday and the same problem occured to me as well. As an IT Technician the first thing I though was a faulty PSU. I am running 5600x paired with 6900xt. The PSU is an 850W Enermax Revolution DF. Even if I try to torture the PC with a syntetic full load, there will be still a good big headroom on top of it. The game shut off the PC completely 3x in the exact same spot at the very same cutscene with the flying car. Because of the FPS-cap set by myself, the GPU wasn't even fully loaded... I have been in the bussines for a long time. I know the topic with the spikes but come on... The internal power load didn't even reach 300W at that time.

Let me quote here: https://www.thefpsreview.com/2019/08/07/enermax-revolution-df-850w-power-supply-review/5/
"Transient Load Testing Summary

The Transient Load Tests results for the Enermax REVOLUTION DF 850W are passing. In today’s testing, the REVOLUTION DF 850W saw the loaded 12v rail post a peak change of ~320mV and the loaded 5v rail post a peak change of ~60mV. The unloaded 5v peak change during the 12v load was ~30mV. Those numbers are passing, in an absolute sense, and very good to excellent relative to what you can see from similar products on the market. So, rack up another victory for this unit here! Let’s move on now to see how this unit does in the DC Output Quality aspect of our testing!"

So...

Originally posted by acowsik:

The game is not to blame. People need to get this fact straight and quick.

I am sorry but as weird as it is, yes the game is to blame here and people should understand it before they spend another 200euro for a not needed overpowered PSU. It is very clear that the game triggers the issue and the solution lies in the developement of the game and not in pointless emptying our wallets. There is no other application where something like that ever happened before and believe me there are more demanding games out in the wild. All good there ...

In theory I have another PC sitting in the corner with 5900x and 6950xt connected to 850W EVGA Supernova G2. In other room my girlfriend's PC has 11400 with 3080 connected to be quiet Dark power 850W. I could test the game over there if the issue persists. Is it worth it though?

[linxeye]

Originally posted by CzapkaKloszarda:

I will let myselft to dig out this topic once again. I just started the game yesterday and the same problem occured to me as well. As an IT Technician the first thing I though was a faulty PSU. I am running 5600x paired with 6900xt. The PSU is an 850W Enermax Revolution DF. Even if I try to torture the PC with a syntetic full load, there will be still a good big headroom on top of it. The game shut off the PC completely 3x in the exact same spot at the very same cutscene with the flying car. Because of the FPS-cap set by myself, the GPU wasn't even fully loaded... I have been in the bussines for a long time. I know the topic with the spikes but come on... The internal power load didn't even reach 300W at that time.

Let me quote here: https://www.thefpsreview.com/2019/08/07/enermax-revolution-df-850w-power-supply-review/5/
"Transient Load Testing Summary

The Transient Load Tests results for the Enermax REVOLUTION DF 850W are passing. In today’s testing, the REVOLUTION DF 850W saw the loaded 12v rail post a peak change of ~320mV and the loaded 5v rail post a peak change of ~60mV. The unloaded 5v peak change during the 12v load was ~30mV. Those numbers are passing, in an absolute sense, and very good to excellent relative to what you can see from similar products on the market. So, rack up another victory for this unit here! Let’s move on now to see how this unit does in the DC Output Quality aspect of our testing!"

So...

Originally posted by acowsik:

The game is not to blame. People need to get this fact straight and quick.

I am sorry but as weird as it is, yes the game is to blame here and people should understand it before they spend another 200euro for a not needed overpowered PSU. It is very clear that the game triggers the issue and the solution lies in the developement of the game and not in pointless emptying our wallets. There is no other application where something like that ever happened before and believe me there are more demanding games out in the wild. All good there ...

In theory I have another PC sitting in the corner with 5900x and 6950xt connected to 850W EVGA Supernova G2. In other room my girlfriend's PC has 11400 with 3080 connected to be quiet Dark power 850W. I could test the game over there if the issue persists. Is it worth it though?

Couldn't agree more. The issue, like it or not, is with the game. Ever since its release it's the only game that triggered a shutdown on my rig. And I've played before and since hours of games on maxxed settings without any hiccups (plus my PSU, an AX1600i was brand new at the time of the release of the game ;)).

[𝕊𝕙𝕒𝕚𝕕𝕠𝕟]

Now I'm concerned. I want to play this game, and I just recently changed mostly of my previous PC to a new and powerful one, expecting that I would have much less issues, and being able to run it at max settings. But some games are still unstable with the same crashing, and others can even give me a full stable 60 fps.
A game that could reboot my system, something that I can't remember that even happened at my +30 years of PC gamming, seems more concerning that some random CTD that games do.

And there is always those that blame the user. This is PC gamming, too many variables to blame just one side. Plus the solution can come from different sources.

[linxeye]

There's a difference in one game having stability issues leading to a shutdown of the PC and several. If you experience unexpected shutdowns with several different games, then you probably have a hardware issue.

[acowsik]

Originally posted by linxeye:

There's a difference in one game having stability issues leading to a shutdown of the PC and several. If you experience unexpected shutdowns with several different games, then you probably have a hardware issue.

What are your specs? I have a HX1500i PSU and have never had a single shutdown... running a 13900K and a 4090 with heavy overclocking too. If the game is the issue, I should have it too but I don't.

The other big difference is that I reduce the chance of heavy transient load. I force constant voltage on the GPU in MSI Afterburner. Do you do that? Maybe you should try that and see if it helps.

[CzapkaKloszarda]

Originally posted by acowsik:

What are your specs? I have a HX1500i PSU and have never had a single shutdown... running a 13900K and a 4090 with heavy overclocking too. If the game is the issue, I should have it too but I don't.

You do understand the fact that there is absolutely no reasonable reason to buy a HX1500i if the maximum internal power load won't exceed 400W do you? Literally everything else is running just fine without any shutdowns or instability. Maybe you have the money to do that based on your PC parts but believe me not everyone has. Big majority of gamers who build their own custom PC take the most rational advisable parts that meet their requirements. The fact that you don't have this issue just confirms that the problem lies in the way the game is programmed. So far I haven't had any issue ever since during the gameplay. Only during the flying car scene.

The only thing I might do is to add a 2nd cable for the 2nd 8pin power connector on the GPU. Right now I have 1 cable with 2x 8pin which is 100% within the specs but splitting it to 2 cables might be better...

Originally posted by acowsik:

The other big difference is that I reduce the chance of heavy transient load. I force constant voltage on the GPU in MSI Afterburner. Do you do that? Maybe you should try that and see if it helps.

I get why are you doing this however like above not everyone wants to play in altering something like a voltage not even mentioning of understanding the reason for that from the technical standpoint. There is a reason why the default voltage is dynamic...

[acowsik]

Originally posted by CzapkaKloszarda:

You do understand the fact that there is absolutely no reasonable reason to buy a HX1500i if the maximum internal power load won't exceed 400W do you? Literally everything else is running just fine without any shutdowns or instability. Maybe you have the money to do that based on your PC parts but believe me not everyone has. Big majority of gamers who build their own custom PC take the most rational advisable parts that meet their requirements. The fact that you don't have this issue just confirms that the problem lies in the way the game is programmed. So far I haven't had any issue ever since during the gameplay. Only during the flying car scene.

The only thing I might do is to add a 2nd cable for the 2nd 8pin power connector on the GPU. Right now I have 1 cable with 2x 8pin which is 100% within the specs but splitting it to 2 cables might be better...

Originally posted by acowsik:

The other big difference is that I reduce the chance of heavy transient load. I force constant voltage on the GPU in MSI Afterburner. Do you do that? Maybe you should try that and see if it helps.

I get why are you doing this however like above not everyone wants to play in altering something like a voltage not even mentioning of understanding the reason for that from the technical standpoint. There is a reason why the default voltage is dynamic...

If you want to reduce transient loads on your PSU that is one way to mitigate it. The 30 series GPUs had massive transient spikes and many PSUs (as per Aris and Cultist network list fail in this case). That way when there is a sudden jump in core clock from the base clock after a black loading screen or whatever, it doesnt cause a crash cos the GPU will have the voltage to handle the sudden clock jump.

PC gaming is not like a console where you just put together a bunch of stuff and expect it to work flawlessly and diagnosing issues can get complicated.

Your example of the flying car scene triggering a shutdown is similar to those people who had Diablo 4 church cutscene in the beta kill their GPUs (specifically happened to 3080s) and am sure you have heard about those. Are you saying those are only the game's fault? While the scenario puts a sudden load on your hardware, it is supposed to handle it fine if it has been configured right.

[CzapkaKloszarda]

I am aware about the issue with 3080 having instability problem even when running on stock default setting. As far as I remember EVGA was the only company who in order to fix the issue delayed the release of their cards by ordering the distributors a return of the cards before they were officially released and sold. Meanwhile, almost all thrid party manufacturers didn't follow nvidia's PCB pattern and cut costs by skimping on crucial electronic components. It has been some time since I was into this topic but I think the best cards were considered the Founders Edition, MSI and EVGA.

I heard about the Diablo 4 issue. There was also a similar issue with a MMO RPG New World no? Concerned 3080Ti and 3090? I would say the cause is on both sides. The cards are poorly manufactured and at the same time something is wrong in the coding of the game. The fact that so many people are consistently having the same issue in the exact same moment proves it basically. I remember that this was happening during the pre-release beta version so problems and errors are very normal. However damaged hardware beacause of that is a big problem.

[OrgasmingMonkeyGooch]

Downloaded the demo to check it out. My PC shuts off as soon as the intro video is done playing and I enter the main menu where the shaders are loading. Never had an issue like this with any other game. Safe to say, I won't be buying the full version.