Bug Reports

[EZ PMA]

Thread for user bug reports. The following information makes it easier for me to reproduce bugs:

1. What were you doing when you encountered the bug? (controller buttons you pushed, ect.)
2. Where in the world were you?
3. What headset were you using? (Oculus, Vive)
4. Which country are you connecting from? (Are you using a VPN?)
5. Which server were you connected to? (e.g. US-East, US-West, ect.)

The more detailed the bug report is the faster I will be able to identify the problem. Typically I can get most issues fixed by the next release which is typically on Tuesdays.

If the issue is urgent then I will try to get a patch out as time permits, hopefully within the same day as the bug is reported.

Thank you everyone for reporting bugs! =)

[Melfalik]

Not sure it's a bug but there isn't a penalty for using the two handed weapons with one hand...but only if my second hand is free. If I have, say, an apple in the other hand, then the penalty is there.
Cheers

[EZ PMA]

Originally posted by Melfalik:

Not sure it's a bug but there isn't a penalty for using the two handed weapons with one hand...but only if my second hand is free. If I have, say, an apple in the other hand, then the penalty is there.
Cheers

Yeah this is a bug, it will be fixed in the next release, thanks!

[EZ PMA]

There is a known issue right now where when you shoot an arrow, it could travel at a weird angle. This is caused by the arrow colliding with the player's head after it is released. This issue will be fixed in next week's patch.

[Melfalik]

Nice update! When I finish mining coal the rock texture changes to a large normal rock. But then when I moved away it changed back and I was able to get the coal. It also allows me to mine Mithril even though I am not lvl 20. Idk if thats a bug or that's why it takes so long to mine.

Would love to be able to sell stuff in the new area instead of going back to town.

I was able to solo my way through the raid, but when I got to the end nothing happened. Perhaps you need a party to activate those blue floor panels? I just ended up walking through the walls and fighting my way to the end. Cheers!

[EZ PMA]

Originally posted by Melfalik:

Nice update! When I finish mining coal the rock texture changes to a large normal rock. But then when I moved away it changed back and I was able to get the coal. It also allows me to mine Mithril even though I am not lvl 20. Idk if thats a bug or that's why it takes so long to mine.

Would love to be able to sell stuff in the new area instead of going back to town.

I was able to solo my way through the raid, but when I got to the end nothing happened. Perhaps you need a party to activate those blue floor panels? I just ended up walking through the walls and fighting my way to the end. Cheers!

The mining coal issue is probably an LOD issue, I will make sure that is fixed in next week's patch. I was already thinking of adding a trader to the new city so I will add that into the next patch as well.

You should be able to enter the objective areas solo so that is a bug. Some more information on this raid bug would help me get it fixed in next weeks patch. Also where were you able to walk through a wall in the raid?

Thanks for the bug report!

Update: I was able to reproduce all of the bugs that you described and they should be fixed in next Tuesday's patch.

[Melfalik]

Hola. I've been haveing some problems since the last patch. Everything was working fine the first time I checked it out. But now when I log in I don't have any hands and can't move. I have hands when I log into the server, but none in game.
I was also having some issues with the journal the last time I played. It wasn't registering the iron I was mining and it would kind of open. Like the book would only open a few pages either way. It was still closed, but had a few pages open on the sides.
The spiders in the mine didn't appear to have any health bars either. Cheers.

[EZ PMA]

Originally posted by Melfalik:

Hola. I've been haveing some problems since the last patch. Everything was working fine the first time I checked it out. But now when I log in I don't have any hands and can't move. I have hands when I log into the server, but none in game.
I was also having some issues with the journal the last time I played. It wasn't registering the iron I was mining and it would kind of open. Like the book would only open a few pages either way. It was still closed, but had a few pages open on the sides.
The spiders in the mine didn't appear to have any health bars either. Cheers.

Thanks for the bug report, I was out of town for a couple of days so I wasn't able to reset the servers until today but I will try to reproduce your issues and see if I can get them fixed by Tuesday's patch.

Update: All of these issues should be fixed in today's patch. If you are still having issues let me know and I will try to get them fixed as soon as possible! =)

[Melfalik]

I think I broke my character lol. I logged in today after the patch and I still have no hands, inventory cube, or journal (I think I see the spine in the ground) and I can't move regardless of whether I chose teleport of smooth locomotion in the initial menu (Can't access the in game one). Everything still works fine when I select the server, but in game I'm borked. Cheers!

[EZ PMA]

Originally posted by Melfalik:

I think I broke my character lol. I logged in today after the patch and I still have no hands, inventory cube, or journal (I think I see the spine in the ground) and I can't move regardless of whether I chose teleport of smooth locomotion in the initial menu (Can't access the in game one). Everything still works fine when I select the server, but in game I'm borked. Cheers!

I sent you a DM, I'm hoping this is related to the server performance issue we're having because I'm working on a fix for that right now so hopefully your problem will be resolved within a few hours. Thank you again for the bug report, I will post an update hopefully by the end of the day.

Update: Server patch was deployed today that should fix all of these issues. If you are still having issues let me know and I will work with you to get them resolved.

[Philthie]

EULA Screen

Can't get past it on Oculus during first time log in. Can see on the monitor it says hold both grips to pass this screen but I cannot get into the game.

It wont load the screen in the Rift when launching from Steam VR. Just says it is having difficulty loading and never loads. Yet on the PC screen I can see the EULA telling me to hold both grips which I have tried but it doesnt work.

EDIT: turns out this was my own fault I got a new lead and its working fine. Starter area is pretty good so far really enjoying it!

[Philthie]

I encountered 1 or 2 very minor bugs I thoughy I should report.

1. What were you doing when you encountered the bug? (controller buttons you pushed, ect.)

Dropping raw ore into the Smelting Machine.

2. Where in the world were you?

Trial area.

3. What headset were you using? (Oculus, Vive)

Occulus

4. Which country are you connecting from? (Are you using a VPN?)

UK

5. Which server were you connected to? (e.g. US-East, US-West, ect.)

US East

Issues:

Sometimes when dropping ore into the ingot mould I would miss the tray a little and the ore would disappear into the middle of 2 trays. Once I waited for ore to reset and come out of the tray and I collected it, it was difficult to target the ore that clipped under the tray to pick it up again.

I also notice if I lean my headset towards the machine it pushes me away from it when my virtual characters head would touch the machine. This made it difficult at times to reach into the Smelting device to retrieve ore.

Another issue that was somewhat similar was how difficult it can sometimes be to lift an item like ore, or a weapon off the ground if you accidentally miss when putting a tool back onto your belt or trying to put arrows in your sheath.

These didnt not actually cause me any problems playing however I felt it would be good to raise the issue with smelting in case other players were losing valuable pieces of ore when trying to smelt and not understanding that it was inside the smelter.

[EZ PMA]

Originally posted by Godtr0n:

I encountered 1 or 2 very minor bugs I thoughy I should report.

1. What were you doing when you encountered the bug? (controller buttons you pushed, ect.)

Dropping raw ore into the Smelting Machine.

2. Where in the world were you?

Trial area.

3. What headset were you using? (Oculus, Vive)

Occulus

4. Which country are you connecting from? (Are you using a VPN?)

UK

5. Which server were you connected to? (e.g. US-East, US-West, ect.)

US East

Issues:

Sometimes when dropping ore into the ingot mould I would miss the tray a little and the ore would disappear into the middle of 2 trays. Once I waited for ore to reset and come out of the tray and I collected it, it was difficult to target the ore that clipped under the tray to pick it up again.

I also notice if I lean my headset towards the machine it pushes me away from it when my virtual characters head would touch the machine. This made it difficult at times to reach into the Smelting device to retrieve ore.

Another issue that was somewhat similar was how difficult it can sometimes be to lift an item like ore, or a weapon off the ground if you accidentally miss when putting a tool back onto your belt or trying to put arrows in your sheath.

These didnt not actually cause me any problems playing however I felt it would be good to raise the issue with smelting in case other players were losing valuable pieces of ore when trying to smelt and not understanding that it was inside the smelter.

Thanks for the bug report! The tray issue sounds like a collision issue which should be easy to fix. The next update will have a mechanism where it will be easier to pick items up off of the ground. Right now if you point your hand at something on the ground your hand will make a pointing gesture. However right now you have to be pointing directly at the object so this makes picking up small objects off of the ground more difficult.

I will address these issues in the next patch, thanks again for the report! =)

[ViGGERz]

hi everytime i try log into the server it says a fatal error has occured

[EZ PMA]

Originally posted by ViGgZ:

hi everytime i try log into the server it says a fatal error has occured

We were having some backend issues, thanks for reporting the issue! The server should be running normally again.

[Boodaflow]

1. Trying to play the game for the first time. I dropped the inventory relic and got disconnected with a fatal error and never received a sword to kill the rat men so trying to talk to the rest of the tutorial npcs was a waste of time.
2. The very start of the game.
3. (Oculus)
4. Florida, US
5. (US-East)