Constant crashing

[BYE BYE DADA]

I bought this game for my girlfriend on the epic store a couple months ago and her game constantly crashes, to the point where she wants to quit this game that she loves.

I have tried a lot of different fixes. All drivers are up to date (and devoid of conflicts as far as I can tell) including network adapter, audio, keyboard/mouse, and display. The machine is clean of viruses and runs all other games flawlessly.

Curiously, her game goes much, MUCH longer without a crash (difference of 5-30 minutes to 4-8 hours, very reliable) when I disable her wifi. Data collection crashing her game, perhaps? Shame, if so.

Here's her latest crashdump:
https://pastebin.com/SgDvyRXk

[Eterna]

I don't believe is your PC, everyone have experience crashes with the game. The team have been working on fix the bugs. When people verify the game file sometimes things work better, try that. If you continued to experience this problem send the file error to the developers.C:\User\Your name\AppData\Locallow\Pathea Games\My Time at Portia
Send it to [e-mail]

PS: This game is great. I personally have no more crashes since the last update. So I can tell that it is better to play now.

[Dunkler Messias]

Close all other programs she doesn't need, like the browser, media player, ...
If I run Winamp (music player) portia will crash, too.

[BYE BYE DADA]

YikkiaMioshi, Dunkler,
Thank you for the advice. I did those things you have suggested before, and have tried them again since you brought it up, but no luck (I hunted for things to turn off but im pretty sure I've stripped her processes to the minimum at this point. She doesn't use her PC for anything except for several games right now).

The game still crashes very frequently, particularly with wifi turned on, which makes no sense to me. The difference between stability with just that one change is like the difference between night and day.

[Eterna]

If she has too many games installed, sometimes this can slow down the PC. Which may cause games suffer crashes.

[BYE BYE DADA]

YikkiaMoshi,
Do you mean to ask is she low on HD space? No, she is not. Also she only has 4 games installed at this time.

[Eterna]

Okay, try to uninstall and then install the game again. This maybe be a pain because it takes a while. But when you install a game, sometimes it doesn't install right. This maybe be a possible cause.

[Repix]

I do not know what the hell they've done that was great before and now it's unplayable. And I can not ask for a refund anymore. What anger.

[BYE BYE DADA]

YikkiaMioshi, I have reinstalled the game before and tried again yesterday. It doesn't fix the random crashes.

Repix, I feel the same but didn't mention it earlier because I didn't find it constructive, my girlfriend really likes this game and it's painful for me to watch her hate/love relationship amidst the crashes.

Update, maybe a clue: Years ago, on another machine, a firefox browser update was creating memory leaks and giving my computer blue screens. I remember pulling out one of the RAM sticks as a temporary workaround which fixed it until they found the bug and fixed it. I tried this today with my girlfriend's computer and it crashes just as randomly. But now, instead of unexplained crash to desktops or access violation error messages, when Portia crashes on her it gives an in-game crash report dialogue. I don't understand enough to explain why removing a memory stick would make this change (after a few dozen crashes we never saw this in-game error report dialogue before). Maybe the devs can find insight into the error with this? No idea.

[Eterna]

Originally posted by Monthly Deplorable:

YikkiaMioshi, I have reinstalled the game before and tried again yesterday. It doesn't fix the random crashes.

Repix, I feel the same but didn't mention it earlier because I didn't find it constructive, my girlfriend really likes this game and it's painful for me to watch her hate/love relationship amidst the crashes.

Update, maybe a clue: Years ago, on another machine, a firefox browser update was creating memory leaks and giving my computer blue screens. I remember pulling out one of the RAM sticks as a temporary workaround which fixed it until they found the bug and fixed it. I tried this today with my girlfriend's computer and it crashes just as randomly. But now, instead of unexplained crash to desktops or access violation error messages, when Portia crashes on her it gives an in-game crash report dialogue. I don't understand enough to explain why removing a memory stick would make this change (after a few dozen crashes we never saw this in-game error report dialogue before). Maybe the devs can find insight into the error with this? No idea.

So, this can be causing a conflict. I'm using a laptop and I was experience crashes before as well, but lately my game have not suffer any crashes. As you mentioned your problem with the firefox, even tho that happens years ago can still causing problem now years later.

Anyway you should try to send a report directly to the developers to see if they can help with this problem.

I am sorry, I am not of much help. I hope your girlfriend can play this game soon, I understand this kind of frustration.

[AaronDeng]

Thanks for your feedback, next time when it happened again, do not relaunch , we need a file named output_log.txt it's in C:\Users\your name\AppData\LocalLow\Pathea Games\My Time at Portia ,it will help us to find out what's going on and solve it. Please sent it to [e-mail] and with this page's link.

[Eterna]

I am glad the developer answered you. Very good luck with the rest.