Your Smile Beyond Twilight

Your Smile Beyond Twilight

Ver estatísticas:
Fari 25 Jun, 2018 às 16:46
Buying problem ("buy" button disabled)
Dear Lingtanstudio,

I noticed your game in my friend's games collection. He bought the game some time ago before steam changed price polity. I love visual novels, and I badly wanted to play in your game, but I can't buy her in steam, because at store page, there's no price or "buy" button. I tried buying it in other shops, but I did not find this game anywhere else. Could you help and add the price in polish 'zloty"? Without your help, players from my country cannot buy your product and enjoyed its fantastic world.

I will be grateful for your help.
Última alteração por Fari; 25 Jun, 2018 às 16:49
Originalmente postado por Elucidator:
Originalmente postado por lingtanstudio:
Thank you for all the feedback.
We have found the pricing problem on Steamworks, which cause users from some specific regions to fail to buy our game Your Smile Beyond Twilight. Yet we have submitted the correct pricing and been waiting to get the approval from Valve. This problem is expected to be fixed in 2 or 3 days, then the affected users would be able to complete the purchase normally.

Here is the list of currently affected regions:
Vietnam
Ukraine
Australia
Poland
Argentina
Israel
Kazakhstan
Kuwait
Qatar
Costa rica
Uruguay

In other words, the pricing issue should be fixed soon.
I confirmed at 26th of september 2019 that it's fixed.
Please confirm it for yourselves.
< >
A mostrar 1-11 de 11 comentários
Dreamer_ 11 Set, 2018 às 10:55 
I have the same problem - there's no way to Buy/Download/Play this title. Is it not available in EU perhaps?
Fari 13 Set, 2018 às 10:12 
My friend bought it for me in Germany, so its possible, but only in some countries (probably in those where the euro is used).
LinkinMank 11 Dez, 2018 às 16:36 
I do not have a "buy" button either, I'm from Argentina
|NcogniToA 30 de Abr às 10:22 
I don't have a 'buy' button too. I'm from Ukraine
Elucidator  [desenvolvedor] 24 de Set às 6:32 
First off, <(_ _ ;)> allow me to sincerely apologize for my own tardiness. I didn't even realize I was a moderator here. I should have checked and subscribed to the forums earlier. There is no excuse for that. Just for next time, if there is no answer for several weeks, sending a private message maybe a better option. (That is basically all I can do for you as well.)

Second, I did actually read problems like these before and they're often caused by Steam itself. Normally Steam fixes these issues on their own, but there is one issue Steam causes and Steam doesn't fix on itself, which is what I guess happened here.

Basically what I think happened is that Steam decided to create seperate regions by cutting countries out of existing regions (which they do at random) to allow publishers to have more control as to what prices they sell their products for in more 'specific' regions. As this happens randomly and as Steam doesn't inform anyone when it does this, the publisher is likelly not aware something like that happened, unless they happened to view the pricing board.
Steam can automatically set prices for games based on the set dollar price and even when the choice is made to use that feature, with these new regions they're left blank by default. Only the publisher can change this.

As you may already guessed by now, yeah, when the price form is left blank for a specific region, then within that region the game cannot be bought. The buy button won't even be displayed.

I am unsure if this issue still persists, but in case you're wondering, you're not left out and unable to buy the game on purpose at least.

I did some research and from the information I gathered, up until May 2019 at least, this issue persisted in the following regions.
Vietnam, Ukraine, Astralia, Poland, Argentinia, Israel, Kazakhstan, Kuwait, Qatar, Costa Rica and Uruguay.
And yeah I did ask Lintan about it in a private message today.
... very late. Sorry, I'm a bad and heavily inexperienced mod.
LinkinMank 24 de Set às 14:08 
oh yeah, don't worry.
I already had an idea what the steam system was like.
That's why I took the time to go through my wish list and check which games were priceless, to let the devs know :)
Fari 24 de Set às 14:36 
It's okay, everyone learns at the beginning :) Thank you very much for your reply and for your interest in the topic. To be honest, I didn't even think about PW messages :x People usually ignore them...

Unfortunately, the problem persists.

https://i.imgur.com/nbChqNu.png

As you can see in this screenshot, some of your products are still without a price and it is not possible to buy them.

What's more interesting, you can buy DLC (I think so) for the game "the 9th day", but the main game is not possible to buy.

PS: Do you plan to add English support on "the 9th day"? The characters in Your Smile looked nice (especially the faces and those wonderful eyes *w*), and the music were pleasant, but the game was short, and CG rather simple (if all CG looked like this rare background from the cards - it would be great!). The 9th day has a lot more CG, songs, it's longer and looks really nice. The game seems significantly improved from its predecessor and I would (one day) like to learn about the story of the characters stitched into the game :)
O autor deste tópico indicou que este post é a melhor resposta ao primeiro post.
Elucidator  [desenvolvedor] 25 de Set às 10:59 
Originalmente postado por lingtanstudio:
Thank you for all the feedback.
We have found the pricing problem on Steamworks, which cause users from some specific regions to fail to buy our game Your Smile Beyond Twilight. Yet we have submitted the correct pricing and been waiting to get the approval from Valve. This problem is expected to be fixed in 2 or 3 days, then the affected users would be able to complete the purchase normally.

Here is the list of currently affected regions:
Vietnam
Ukraine
Australia
Poland
Argentina
Israel
Kazakhstan
Kuwait
Qatar
Costa rica
Uruguay

In other words, the pricing issue should be fixed soon.
I confirmed at 26th of september 2019 that it's fixed.
Please confirm it for yourselves.
Última alteração por Elucidator; 26 de Set às 11:33
Elucidator  [desenvolvedor] 25 de Set às 11:40 
This is kinda side tracked, so I’ll put it in another post.

I'm just a volunteer debugger basically. During early development, I received access to the game to look for bugs and for this game I looked for mistakes in language as well. I at first also attempted to help translate a bit as well, but that went in a terrible direction since I am under educated. (Basically I don't know Chinese, so I was using TL sites, dictionaries and such and… never mind.) This is also why I am a bit uhm… shocked to find myself having the label developer here with moderator rights, etc. I thought they’d remove that at some point, but I see now that they have not. I don’t feel like I deserved it properly at least. I do consider it a compliment and an honour however.

Anyway, my access rights are about the same as a moderator and I was only given those so that I could bug test things. I can’t fix issues like pricings and such myself. As an external volunteer, I can’t say what Lintan Studio’s plans are considering English translations of their games currently, though somehow I can imagine myself staring at csv text files again.

In case you wonder, I recall there was once a plan once to translate The 9th Day into English. You can still find traces of this on the old Greenlight page. It got scrapped back then, because up until the release date they tried to find someone willing to translate it while keeping it affordable to them and unfortunately they failed to do so. Things might change in the future though. You can probably tell from the games’ price tags, but Lintan Studio just wants to deliver good and affordable gal-game visual novels with the hope that interest in the genre and game type spread out a little bit further. Some of their games are a bit pricier due to the expected public interest being more local and due to their content (artwork, voice acting, music) than others, but this policy unfortunately comes at the cost of not having enough assets available to for example hire more professional people to actively translate their work.

Lintan's team seem to be active on Sina’s Weibo (which is basically Chinese twitter). Unfortunately I cannot register there. I just happen to live in a country whose area code isn’t between the list. (Most major countries however are supported.) I suspect that this maybe a better way to contact them than through Steam. (It could be a method to contact them next time.)

On the other hands, some maybe good news? They’re likely going to release more of their works on Steam, I happened to see something that I probably shouldn't spoil, but I can’t say when or if it will have english support. I'm probably not officially supposed to know.

They set up a homepage once, but it feels slightly incomplete. http://the9thday.net/
You can read their Weibo posts there though.

To answer the confusion you mentioned about The 9th Day not being available, while the DLC are. I did bring it up with Lintan Studio as well. Currently The 9th Day is not available in English, so they didn't feel like they needed to immediately email Valve about it currently. (Then again, it's currently pretty late in China.)
(edit 2) The issue with the prices of The 9th Day have been fixed. (at least from what I confirmed)
(A small edit (1): I'm was not saying that they don't want to release The 9th Day in English. They diffidently hoped they would be able to at first, so I think they still hope they will be able to at some point, but I can't make promises about this at least.)

Also I think Lintan Studio, as in the whole team would love to read your compliments.
No doubt they'll feel honoured, but I really think they should read and reply themselves.
I could say thanks for them here, but... yeah. Anyway, Thanks and of course thanks for your interests. :p
Última alteração por Elucidator; 26 de Set às 11:41
Fari 26 de Set às 13:07 
Thank you very much for the comprehensive answer and for your help in the whole situation! I confirm - all Lingtan Studio games now have prices.

I am a bit surprised that this problem took place at all, because my country is a part of the EU, but I am glad that from now, a little more players can get to know your games. :)
Fari 26 de Set às 13:26 
Rather, I'm trying to buy games with Live2D support or partial character animation, but as soon as I saw the games of Lingtan studio, I was interested in them. I really like this style of drawn characters and I wanted to try one of your games.

The opening "Your Smile Beyond Twilight" intrigued me and the game had English support, so I asked my friend (from DE) to buy the game for me. I knew that the game will be rather short, but she was able to lived up to my expectations.

The music was pleasant (especially 06.Rainy and Hazy). The characters were very nicely drawn, but I felt little unsatisfied (there were a bit too few of drawings). Some of the backgrounds were really nice. I was surprised by the audio dialogues - to tell you the truth, I didn't expect them to be in the game. Lianhua voice was very charming! I loved her "te-he" :)

Disadvantages? As I wrote, there were a bit too few drawings of characters and the beginning of the story tired me a lot. I was boring until the ghost showed up for a second time. After this scene, I began to feel pleasure in the further story and several times I laughed or smiled. I admit that sometimes I scrolled through some dialogues, but judging by CG, it was one of the first games and I think she went quite well :) I hope that the next ones will be only better and better, and in the future, you will create great game with Live2D (also with English support)! :D
Última alteração por Fari; 26 de Set às 16:40
< >
A mostrar 1-11 de 11 comentários
Por página: 15 30 50