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GameForge is a German company (it'd be about 8AM for them right about now), and I believe this game is the first time they've run a server in NA. They really need to either get the NA server sorted out once, and for all, or just transfer our stuff to Candus, or a new English EU server, and forget about running a NA server for this, or the next game they supposedly will be hosting NA servers for (Guardians Of Ember).
We had an issue with the servers, but they're back up now. Everything should be fixed. Sorry about the inconvenience!