Wolfenstein II - FAQ and Known Issues

[jasonBethesda]

Hey all,

Welcome to the FAQ and Known Issues thread for Wolfenstein II: The New Colossus on PC. Here, you’ll find important information about updating drivers, helpful tips, and other details.



I'm crashing when switching resolutions to Ultrawide or 4k (on Nvidia drivers 388.13 on a 1070, 1080 or 1080 Ti​)

As we work to resolve this issue, a workaround is to perform the following: delete the local config file, change the color output format to anything but YCbCr422 or YCbCr420 in the NVIDIA Control Panel software. Make sure to restart the application following any changes.


I'm receiving a crash dump error
There can be different scenarios for receiving this error. First, be sure that you have the minimum specs required -- we've seen a lot of reports of this occurring with some laptops and other computer that do not contain at least the minimum specs. Also be sure to download the Iatest patch. This has resolved the issue for users playing in territories such as Japan, Bahrain, Kuwait, Lebanon, Oman, Qatar, and Saudi Arabia.
• If you have hardware that meets minimum specs, but you have out of date drivers, please update your drivers and restart the game to see if that helps.
• If your hardware meets the minimum specs and your drivers are current, try to disable async compute from the advanced graphics options settings.
• Run the game in safe mode or exit the game, delete the config file and restart the title (config file lives here: C:\Users\Username\Saved Games\MachineGames\Wolfenstein II The New Colossus\base\Wolfenstein II The New ColossusConfig.local)
• Close down all applications running in the background
• If you have a supported i5 or i7 CPU, exit the title, disable igpu before playing again

If you continue to encounter any issues, please contact our support team and provide your dxdiag so we can work to troubleshoot further.


When will Episode Zero unlock?

For those who have preordered Wolfenstein II: The New Colossus, or purchased the Season Pass, Episode Zero will unlock on November 7. The content will automatically update once it’s available on that date.



What do I do if Wolfenstein II: The New Colossus is having performance, crashing or framerate issues on PC?

If you are experiencing performance or framerate issues when trying to play Wolfenstein II: The New Colossus, you should first check to ensure that your machine meets the game’s minimum requirements here.

If you meet the game’s requirements, you can try the following troubleshooting steps:



Update Your Graphics Card Drivers

To ensure you are getting the best performance out of your graphics card, you can download and install latest drivers (based on manufacturer) here:

AMD: http://support.amd.com/en-us/download

NVIDIA: http://www.geforce.com/geforce-experience



Set Your Primary GPU and Power Settings

If your machine has multiple GPUs (such as many laptops), you should ensure your video driver is selecting the correct GPU for Wolfenstein II: The New Colossus by opening either the NVIDIA Control Panel or AMD Catalyst Control Panel and ensuring that Wolfenstein II: The New Colossusx64.exe is making use of your primary GPU.

You can find instructions for your relevant graphics card manufacturer here:

AMD http://support.amd.com/en-us/download

NVIDIA http://www.geforce.com/geforce-experience


Power saving features will sometimes override high-performance profiles to save battery life. When the computer attempts to save battery life, it will switch to the integrated card because it does not require as many resources to run.



You can resolve this by following the process below:

Press the Battery icon in the notification area of your taskbar.
Select More power options... and then expand the Show additional plans section.

Select High performance and then close the window.
Plug in your power cable to ensure that your battery does not run low while playing.



Get the Latest Version of DirectX

You should ensure you have the latest version of DirectX by downloading and installing:
https://www.microsoft.com/en-us/download/details.aspx?id=35




Change Wolfenstein II: The New Colossus's In-Game Settings

You can improve performance by making changes to the game's in-game settings. To do so:

Open Wolfenstein II: The New Colossus and navigate to the main menu.
Navigate to Settings, then Video.
Lower the Resolution.
Change the Anti-Aliasing settings.





What do I do if I can’t delete save games through the in-game save / load menus?

PC: You can manually delete individual save data from the Save Game folder (PC).



What do I do if all of the quest objectives in the Journal no longer appear after reloading a save in the New Orleans District Mission – Lakeview?

To restore your Journal view, leave and re-enter the District Mission will make the quest objectives re-appear in the journal.



What do I do if I did not get difficulty-based achievements after beating the game on the required difficulty?

To obtain these achievements, you must beat the game on the specified difficulty level without changing the difficulty at any time during that campaign playthrough.



What do I do if I can’t select the “Mein Leben” difficulty?

In order to unlock the Mein Leben difficulty, you must beat the game once on any difficulty.



What do I do if I lost all my saves from my progression slot after dying in “Mein Leben” difficulty?

This is intended for “Mein Leben” difficulty. It is highly recommended that the you start your “Mein Leben” game on a separate progression slot to avoid loss of save game data.



What do I do if I am crashing repeatedly using an Nvidia graphics card?

Make sure to update your graphics card to the latest drivers (linked above).


Why am I not able to choose between Latin American Spanish and European Spanish on Steam?

The Steam version only supports European Spanish.



How do I use the controls in the Wolfstone / Wolf3D menu navigation?

The Wolf3D menus can be navigated in the following ways on PC:

W/A/S/D keys
Spacebar for confirmations
CTRL for going back.


What do I do if I can’t exit the periscope on the submarine when using my keyboard and mouse?

To exit the periscope when using keyboard and mouse, use CTRL instead of ESC.



What do I do if I’m stuck in “Up” input while using a PS4 controller on PC?

This issue may occur if you have disconnected the PS4 controller from the PC or used other input methods while the PS4 controller is connected. To resolve this issue, avoid disconnecting your controller while the game is running. If it occurs, reconnect the PS4 controller or pause the game with the keyboard.



What do I do if the game is not launching on Windows 8.1 with the last supported AMD driver (driver version 17.7.2)?

AMD no longer supports Windows 8.1 video driver updates.



What do I do if the game is reverting to non-interlaced refresh rates after launching it in interlaced on my AMD GPU?

Interlaced refresh rates are not supported by Wolfenstein II: The New Colossus.



Why is my game not extending across all three monitors when I use my AMD Eyefinity and nVidia Surround?

AMD Eyefinity is not currently supported by Wolfenstein II: The New Colossus.



What do I do if my nVidia SLI / AMD Crossfire is not providing any improvements to performance?

SLI and Crossfire are not supported by Wolfenstein II: The New Colossus.



After resizing my screen, Wolfenstein II: The New Colossus does not scale properly and some HUD elements are cutoff. What do I do?

After saving resolution settings, exit the game and restart. Rebooting with the newly saved settings should properly scale HUD elements.



What do I do if Wolfenstein II: The New Colossus is crashing while I have two monitors active at certain aspect ratios?

This can occur if you have one monitor set to landscape and the other one set to portrait. This can cause unsupported aspect rations to be selectable that can cause a crash. Select an aspect ratio supported by your main monitor to correct this issue.



What do I do if I am getting severe input lag on my 4K television in Wolfenstein II: The New Colossus?

4k TV settings often have a lot of post-processing effect enabled by default that can create input lag.

Disabling effects such as "Auto-Smoothing" or switching your TV to PC mode may help to remove many of these effects.

[SexyPanther]

Is it possible to run the game on a 2gb graphics card at low settings are is the 4gb of VRAM a hard minimum?

[IconOfSin]

So I have been having memory problems for about a month or so and they have been getting worse. Stuff like PC freezing in idle mode, MEMORY_MANAGEMENT BSODs and crashes to desktop.

At first the PC locked while in idle mode but as soon as I started a game the problems disappeared for some reason. Then I also started getting BSODs and CTDs when gaming...right when my most anticipated shooter of the year came out. The game doesn't crash while playing, it actually works really well but as soon as the cutscene that ends the first level appears it crashes to desktop. In other games it seems to happen when the game is loading....weird.

Specs are:

Corsair CS750W
i5 2500k stock
2x4 GB Corsair Vengeance
GTX 970

It is probably faulty RAM but I can't afford to buy new sticks right now. I would really appreciate some kind of temporary solution until I can play the game. I would really like to wait until Black Friday for some kind of hardware deal.

[Boz E-Claire]

so my main menu isnt showing up when i get past the set brightness part. i just want to play. how the hell do i fixthis what the hell man!

[DanTheKraut]

Why isn't there something like this post for the German Edition? Trying to force people to play a certain version and then forget about them? This is a serious question btw

[Kal]

My main menu isnt showing aftering changing resolution gave me a BSoD. Looks like Im not the only one either.

[nugabar]

message type not defined???

[sblantipodi]

DooM had good scaling with two GPUs using ID Tech 6, why Wolf does not support it?

[Noch]

any valid reason why they removed Latin American Spanish?

[Seratan_KUMA]

MASSAGE TYPE NOT DEFINED？WHY？
CPU 6950X
GPU 1080 TI
RAM 32G
WINDOWS 10 64bit

MAYBE I NEED NEW PC？

[McPersson]

When I play a few minutes - the picture just stop, there is a sound but nothing happens. Guys, it seems you have something wrong. Release the patch, please. The game is excellent, okay incomprehensible FPS-drawdowns, but such problems as stopping the frame - so sad.

- GTX 770 2GB OC;
- 16GB;
- Intel Xeon E3-1245v2 3,4Ghz

if that need.

[colonelbatguano]

Anyone having issues with their mouse not working, I can scroll but it does not seem to detect my mouse when I try to aim.

[SgtFopper™]

Where is the friggin' Steam Overlay ingame? It's not working for me! :/

Specs:
- i7-4770k
- GTX 1080 OC 8GB (with Vulkan API)
- 16GB RAM

[onejerky_aye]

I got zoom scale when changing the resolution, not uber, not crashing and my PC not restart..

After change the res, exit the game, restart and play again, still zoom scale graphical i had..jeeezzzzzz

388.00, 1709..dont want rollback the driver, on the other games 388.00 driver is awesome performance i get

:-?

[onejerky_aye]

I got zoom scale when changing the resolution, not uber, not crashing and my PC not restart..

After change the res, exit the game, restart and play again, still zoom scale graphical i had..jeeezzzzzz

388.00, 1709..dont want rollback the driver, on the other games 388.00 driver is awesome performance i get

:-?

[Mr.Makaveli]

Steam Overlay ingame ?? I dont have it too