Hotel Anatolia

Hotel Anatolia

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Game is revoked ... from 2017?
Sudden alert today game is revoked.
No news or announcement - what happened?

Edit: Thank you to the developer for timely response.
Last edited by dotHacker; Feb 28 @ 9:08am
Originally posted by Gaerlim:
Sorry for the inconveinence everyone, we had a big number of keys sold without our permission, that was brought recently to our attention.These keys were given to the people with only condition of not to "re-sell these keys" turns out they were being sold all along.

This made a huge spike in our "key activation numbers" which is not good for any developer let alone a tiny studio like ours. Whjich we realized only because we're getting ready to release our new game. That number changes the way Steam looks at you drastically.

I'm terribly sorry for not announcing this, I should've made a post about this the moment we found out.

Anyways, you guys are customers and it is not your responsiblity to check/know these kinds of things, it's not even possible for you to know or even guess these to be honest. So let's figure something out on how I can give you guys your new keys.

1) This is the common practice in these situations, however I'm aware that coming up with a 2 years old purchase's receipt is not a reasonable request, so a screenshot of your key activations from Steam should suffice as well.

You can send a receipt of the game's purchase(from any platform, in any shape or form) to theelvenworkshop@gmail.com


Edit: And I'd like to point out that we made no money from said purchases, these keys were given either for free or for a much much lower price of the game to people with the condition being "never to re-sell those keys". But they did anyways, we had no idea nor any say in this. We'll try to recompensate everyone to the best of our ability.

It's a huge mistake from our side that we didn't announce this prior but please think twice before you accuse someone with fraud. As I mentioned we made no money from your purchases and we're trying to make new games with such limited budgets you wouldn't even believe the numbers we have to work with.

We didn't sell you guys these keys, we were cheated by the people who sold you these keys too. So please try to be understanding.

You can imagine the position they put us to, again we'll try to solve everyone's problems.
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Showing 1-15 of 21 comments
stlpaul Feb 27 @ 8:50pm 
Same happened for me. I don't even remember where I got it.
Last edited by stlpaul; Feb 27 @ 8:51pm
13 November 2017 gave, and now decided to just pick up, for no reason. We'll complain!
stlpaul Feb 27 @ 10:40pm 
Yeah, I checked and mine was activated on 13 November 2017 also. I guess probably bought from DIG marketplace. So who knows where the keys really came from?
Outofmana Feb 27 @ 11:15pm 
me too,I don't remember where I bought it.
A developer of this app has indicated that this post answers the original topic.
Gaerlim  [developer] Feb 27 @ 11:51pm 
Sorry for the inconveinence everyone, we had a big number of keys sold without our permission, that was brought recently to our attention.These keys were given to the people with only condition of not to "re-sell these keys" turns out they were being sold all along.

This made a huge spike in our "key activation numbers" which is not good for any developer let alone a tiny studio like ours. Whjich we realized only because we're getting ready to release our new game. That number changes the way Steam looks at you drastically.

I'm terribly sorry for not announcing this, I should've made a post about this the moment we found out.

Anyways, you guys are customers and it is not your responsiblity to check/know these kinds of things, it's not even possible for you to know or even guess these to be honest. So let's figure something out on how I can give you guys your new keys.

1) This is the common practice in these situations, however I'm aware that coming up with a 2 years old purchase's receipt is not a reasonable request, so a screenshot of your key activations from Steam should suffice as well.

You can send a receipt of the game's purchase(from any platform, in any shape or form) to theelvenworkshop@gmail.com


Edit: And I'd like to point out that we made no money from said purchases, these keys were given either for free or for a much much lower price of the game to people with the condition being "never to re-sell those keys". But they did anyways, we had no idea nor any say in this. We'll try to recompensate everyone to the best of our ability.

It's a huge mistake from our side that we didn't announce this prior but please think twice before you accuse someone with fraud. As I mentioned we made no money from your purchases and we're trying to make new games with such limited budgets you wouldn't even believe the numbers we have to work with.

We didn't sell you guys these keys, we were cheated by the people who sold you these keys too. So please try to be understanding.

You can imagine the position they put us to, again we'll try to solve everyone's problems.
Last edited by Gaerlim; Feb 28 @ 12:12am
Gaerlim  [developer] Feb 28 @ 2:06am 
I started sending out the keys to those who contact via mail but please give 24 hours after your mail for me to respond. Even though I'm putting sleep at a minimum until we sort this out completely, it could be 2 in the morning in our time zone when you send your mail and I might've passed out for a couple of hours.
Gaerlim  [developer] Feb 28 @ 3:05am 
Originally posted by theemu:
Probably some keys have been resold for actual money somewhere.

That's the whole problem actually, we revoked the keys not to take our players' copies back from them rather to send the sellers a message. As I have been(and will keep on) giving everyone new keys. The hope and the mission is to send a message to those who scam developers and use their trust for their financial gain. Again I mentioned this before we got veeeeeery little to no money from all the revoked keys. But still if you got a copy of our game and played it it's plus for us!

Since it was our first game and was quite short we decided to charge the minumum price possible(1$), so we made very little money from it in total anyways so there's not a huge financial hit on us from this. We just want to make everything right with these scammy people.

Originally posted by theemu:
Does trading or giving away a free key to another person count as "reselling" that's where it gets murky I guess.
Well it gets kind of murky but it's not a problem in our case. You can't possibly track every key's origin you get. There's no fault on you guys as customers/players the fault is ours to trust these people and theirs for using that trust.

Everyone who contacts with a prove of previous ownership will be given a new key.
Last edited by Gaerlim; Feb 28 @ 3:08am
bakkeby Feb 28 @ 4:37am 
Thanks for the explanation Gaerlim.
I'm not doing ♥♥♥♥, I want the game back in my account. Stop stealing from customers, you guys are thieves.
And for those that can't prove where they got it from or those that won't find out till you've exhausted keys and valve tell you to get lost when you ask for more?
Gaerlim  [developer] Feb 28 @ 8:56am 
As I mentioned it before how and where you got the key isn't important, I send the keys out no questions asked if you screenshot the Store Page of the game from your account logged in Steam Client.

I clearly stated above "asking for a receipt of a 2 year old purchase isn't reasonable so we'll find an alternative way"
That sarcasm answers first part what about 2nd part
Gaerlim  [developer] Feb 28 @ 9:07am 
I have enough keys to compensate the revoked ones, no worries there.
stlpaul Feb 28 @ 9:14am 
I have received the replacement key very quickly, thank you!
loupou22 Feb 28 @ 10:18am 
yeah this is poor poor form - my 2017 dated install is now revoked - cmon, that is sooooo not on and not right!!!
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