macOS / Dec 22nd - Steam issue with Cloud Saves (game data seems reset, don't see achievements)

[bribrobot]

It appears Steam may be having issues with their Cloud Save system that we rely on to allow you to tie your game save to your Steam account (so you can play on different computers, etc).

What does this look like when it happens?

Some players have reported when they open Clone Drone (often on a new computer?) their save seems to not be auto-downloaded by Steam. This can look like:

- Your settings are reset
- Your progress on chapters is reset
- Your in-game unlocks and trophies are reset

What is NOT affected?

Your Steam achievements and # of Last Bot Standing wins are stored outside of your local save, so there is no risk you will lose those.

What's the status of Steam investigating this?

We've reached out to Steam via partner support and the Steamworks forums and will update this thread when we learn anything new.

We've heard from multiple other games they are having the same problem, so it is likely outside of our control.

We will do everything within our power to help impacted players restore their save, and if that is for some reason not possible, help them restore a save with things unlocked so you don't need to re-play everything.

How can I backup and restore my own save data?

In case it's helpful, here is our guide on how to back up and restore save data (if you happen to have backups):

https://clonedroneinthedangerzone.com/backup

How can I restore unlocks and achievements I lost in-game?

As a workaround so that you don't need to re-play everything to get your unlocks, we've put together a save file and guide on how to restore a save that unlocks everything in the game:

https://support.doborog.com/clone-drone/unlock-all-save

Let us know if you get stuck going through it!

How can I see what's in Cloud Save for Clone Drone?

This link will show you what's in your Cloud Save for Clone Drone:

https://store.steampowered.com/account/remotestorageapp/?appid=597170

If your data has been reset by this issue, we would love to see a screenshot of this. Send us an email [e-mail]

How can I disable Steam Cloud Save if I don't want to use it?

Note: Steam Cloud Save is how your game saves are able to be shared across computers (or if you play on a new computer). We typically don't recommend disabling it. Disabling it on multiple computers and re-enabling it may result in merge conflicts where you need to pick which version you want to override, which can be a risky action.

If you would not like to use Steam Cloud Save, you can disable it by going to:

Library --> Clone Drone in the Danger Zone (right click) --> Properties --> Steam Cloud --> Un-check Keep games saves in the Steam Cloud for Clone Drone in the Danger Zone

I have more questions / can I reach the developers for support?

Sure! You can always reach our team at [e-mail]

We will make it through this! We know how frustrating this can be and will make sure you're back up and playing with all your unlocked goodies before long :)

[bribrobot]

If anyone is seeing this issue and has a moment, we would love to see answers to these questions to help us diagnose what's going on:

- Was this on a new or different computer from normal? Have you ever changed computers you played Clone Drone on?
- What day did this happen?
- Did a pop-up appear when launching the game asking about a Cloud Save conflict?
- Can you share a screenshot of what the Cloud Storage data looks like: https://store.steampowered.com/account/remotestorageapp/?appid=597170

[True Spino]

nope, normal day, and i go in, and my settings, my achievments/unlocks, and evven story node chapters were lost

[THE egg]

Originally posted by bribrobot:

If anyone is seeing this issue and has a moment, we would love to see answers to these questions to help us diagnose what's going on:

- Was this on a new or different computer from normal? Have you ever changed computers you played Clone Drone on?
- What day did this happen?
- Did a pop-up appear when launching the game asking about a Cloud Save conflict?
- Can you share a screenshot of what the Cloud Storage data looks like: https://store.steampowered.com/account/remotestorageapp/?appid=597170

This was on the same computer I always play on.
It happened on Dec 22, 2020.
No pop-ups appeared.
I'll DM you the screenshot via discord.

[bribrobot]

Thanks for the extra info True Spino and 9RFCat9. This does seem to fit the pattern of being a Steam bug / outage issue that was maybe intermittent

1. One follow up Q: does it continue to wipe your data each time it loads, or does it now seem to store the game save correctly?

2. If any of you are able to .zip up your full game data folder following the instructions here: https://clonedroneinthedangerzone.com/backup and send it to us [e-mail] I would be curious to take a look and see if it contains any backup files

Sorry this happened, and thanks for helping us debug it. We'll make sure to get you hooked up with the in game goodies again!

[Dudeitude]

yesterday and all i did was change the browser i use as a main one.

[bribrobot]

- Just to confirm, your data is still reset when you load it now?
- Did this happen for everyone on December 22nd? Or has it happened for the first time more recently for anyone?

[THE egg]

Originally posted by bribrobot:

Thanks for the extra info True Spino and 9RFCat9. This does seem to fit the pattern of being a Steam bug / outage issue that was maybe intermittent

1. One follow up Q: does it continue to wipe your data each time it loads, or does it now seem to store the game save correctly?

2. If any of you are able to .zip up your full game data folder following the instructions here: https://clonedroneinthedangerzone.com/backup and send it to us [e-mail] I would be curious to take a look and see if it contains any backup files

Sorry this happened, and thanks for helping us debug it. We'll make sure to get you hooked up with the in game goodies again!

Preface: I'm on mac
I found a folder in Application Support named unity.Doborog.Clone Drone in the Danger Zone. It had all my save data from the day before I got the bug. I had completed the hammer only challenge on that day, and I now have everything back except the hammer only challenge achievement. I'm not sure if it will continue to save new data, but it seems likely as after the desync new achievements (such as click bzz) were saved without issue. I'll keep you posted about anything else interesting.

Edit: I did not complete any achievements on the date of the desync, sorry

[bribrobot]

Update! No word back yet from Steam about the outage. As a workaround so that you don't need to re-play everything to get your unlocks, we've put together a save file and guide on how to restore a save that unlocks everything in the game: https://support.doborog.com/clone-drone/unlock-all-save

Let us know if you get stuck in the guide and we'll help through it, especially since it's new.

Thanks for everyone's understanding and patience with this, know it's really a bummer to lose a save! We're really doing everything in our power to ensure this sort of thing is not a common occurrence.

[bribrobot]

Hi all! Our contact at Steam is wondering what platforms our players who saw the Cloud Save issue were on. Do you play on macOS or Windows/PC? They have a theory it might be macOS but I think some of you were on Windows/PCs?

[noblewarriorsf]

chapter 5 isn't appearing and i see people talking about glitches in chapter 5 so it is out and i bought the game and chapter 5 isn't appearing.

[VastLite]

Originally posted by noblewarriorsf:

chapter 5 isn't appearing and i see people talking about glitches in chapter 5 so it is out and i bought the game and chapter 5 isn't appearing.

Chapter 5 is currently out on the Experimental branch. You can opt into it by follow these instructions here:

https://clonedroneinthedangerzone.com/experimental-test-builds/

It's full of some possibly nasty bugs at the moment though. Largely finished, however. If you do choose to give it a go, let us know what you think!! :)

-Cheers

[Wabuu Kekcroc]

how do I add the 100% zip file on mac?

[VastLite]

Originally posted by Wabuu:

how do I add the 100% zip file on mac?

Hey there! :)

So to overwrite the macOS save files, you would extract the archive to:

"/Users/[You]/Library/Application Support/Doborog/Clone Drone in the Danger Zone/"

If you can't see the directories, you'll need to use terminal to enable their appearance.

_____ _____ _____ _____ _____

To permanently show system files and folders in macOS:

a.) Open terminal as an admin.

b.) Enter the command (without quotes):

"defaults write com.apple.Finder AppleShowAllFiles YES"

c.) Either restart Finder or reboot your PC.

The folders should be visible then.

Let me know if you need any help with any of that! I'd be glad to! :)

-Cheers

[noblewarriorsf]

thank you.

[Wabuu Kekcroc]

Originally posted by VastLite:

Originally posted by Wabuu:

how do I add the 100% zip file on mac?

Hey there! :)

So to overwrite the macOS save files, you would extract the archive to:

"/Users/[You]/Library/Application Support/Doborog/Clone Drone in the Danger Zone/"

If you can't see the directories, you'll need to use terminal to enable their appearance.

_____ _____ _____ _____ _____

To permanently show system files and folders in macOS:

a.) Open terminal as an admin.

b.) Enter the command (without quotes):

"defaults write com.apple.Finder AppleShowAllFiles YES"

c.) Either restart Finder or reboot your PC.

The folders should be visible then.

Let me know if you need any help with any of that! I'd be glad to! :)

-Cheers

Thank you!