Dead Cells

Dead Cells

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evernewjoy May 11, 2017 @ 4:19am
[Antivirus] Bought game, can't play. Norton Antivirus disabling game .exe as trojan virus
Hi there!

I just bought and downloaded the game, Norton activated and removed the game.exe stating it had a trojan virus associated with it.

Picture Link:
www.lightningfitness.org/misc/Deadcellsvirus.jpg

I download lots of games and this doesnt happen, could you please try "cleaning" the game .exe somehow, uploading from different computer, etc?

Norton says the virus is Trojan.gen.!8cloud and is a Heuristic Virus
threat: high

I've downloaded game to two different steam libraries and gotten same result.

I would have to create a third library to effectively try again, deleting local files + re-downloading is not enough.

So a clean .exe would really help me out :)

Last edited by evernewjoy; May 11, 2017 @ 11:12am
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Showing 1-15 of 31 comments
Indyone May 11, 2017 @ 6:52am 
Same
Zoubri_1112 May 11, 2017 @ 9:48am 
Same problem over here :meatytears:. I played yesterday without any problem though...
Pikanya May 11, 2017 @ 10:04am 
same problem
Porgw1n May 11, 2017 @ 11:03am 
Same
gibbed May 11, 2017 @ 12:19pm 
False positive, whitelist the game or complain to your AV provider.
evernewjoy May 11, 2017 @ 1:51pm 
"False positive, whitelist the game or complain to your AV provider."

I am sorry but that is not a good enough solution, I've never had to do such a thing before and this user indicates that it might even be only the latest build:

"I played yesterday without any problem though..."

I am not going to put my computer at risk, so I need this issue actually addressed.

I develop software all day so I have a strong opinion on the subject. I should not have to protect an .exe from my antivirus software, the developers should talk to Norton and clear their name if it is a false positive.

But again, others in this thread seem to indicate that this is a recent issue so hopefully a clean .exe upload will fix the matter.

Last edited by evernewjoy; May 11, 2017 @ 1:55pm
Le Grand Timonier May 11, 2017 @ 2:15pm 
Pareil pour moi, ca le faisait pas pendant la beta. Curieux ...
gibbed May 11, 2017 @ 3:04pm 
@evernewjoy "clear their name" => it's not the developers fault for the false positive.
evernewjoy May 11, 2017 @ 3:14pm 
Here are some links the developers can use to clear their name

https://submit.symantec.com/false_positive/

https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN_EndUserProfile_en_us

I wish we could help the devs more, but you need a copy of the file and I obviously dont have such a copy cause Norton keeps deleting it.

~~~

Attention Devs

I think only you can upload the file to Norton, I tried reporting from B6, Norton 360. Auto Protect as source of false positive, but I can't upload the file.

~~~

Past 24 hours?

What is still puzzling me is that multiple people in this thread are stating that this issue is new, as of a recent upload it would seem, possibly even within the past 24 hours.

For those who can't read french a post above me states they are having the problem too, and it wasn't happening in the Beta.

~~~

"it's not the developers fault for the false positive."

I don't think anyone could place blame on anyone in a situation like this, and I am certainly not blaming them, but they have to take action.

If you want to help you can report the false positive too, I can't because Norton requires the file and I don't have it cause it gets deleted by Norton :)



Last edited by evernewjoy; May 11, 2017 @ 3:17pm
SIGRUM May 11, 2017 @ 3:16pm 
I'm getting a (content file locked) message that wont let me launch the game.
BeardedFinch May 11, 2017 @ 3:36pm 
Please find a solution to the problem, like evernewjoy exclaimed, "I am not going to put my computer at risk, so I need this issue actually addressed." Thanks! I look forward to playing your game!
Morbissus May 11, 2017 @ 6:22pm 
+1
angelrevelations May 11, 2017 @ 6:31pm 
I'm having this issue as well...
DBLH May 11, 2017 @ 6:41pm 
Same problem here.
evernewjoy May 12, 2017 @ 1:42am 
bump, new threads are appearing about this same issue
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Date Posted: May 11, 2017 @ 4:19am
Posts: 31